Insane lag at Event

Shadowmere

Shadowmere

Wilds Pathfinder

Join Date: Jan 2007

The Grim Squeakers [REAP]

N/

Quote:
Originally Posted by Neo Nugget
I warped to my GH right after i got my hat, i crashed but i was wearing my hat.....soo maybe that will work for some people.
You'll have to tell us if you actually got to keep it, I was wearing my hat too, though I was still at ground zero. When I logged back in my char was still wearing it at the char select screen, but no sign of it once I started playing.

It would be nice if that actually works though

genofreek

genofreek

Desert Nomad

Join Date: Jan 2007

USA

Jenova's Apocolyptic Remains [JAR]

D/

Well, I'm starting to get 007s and lagspikes with the event over an hour away.

At least I got my hats. And my friend's.

Shakti

Shakti

Wilds Pathfinder

Join Date: Sep 2006

Home...

Vier Reiter [Vier]

Quote:
Originally Posted by Neo Nugget
I warped to my GH right after i got my hat, i crashed but i was wearing my hat.....soo maybe that will work for some people.
Me too....I gave up getting pressies after I got my hat, put it on and hit my gh button. I failed to connect, it logged me out, but when I logged back in, I still had my hat

Big_Daddy

Big_Daddy

Lion's Arch Merchant

Join Date: Apr 2006

The Big Daddy Experience [BigD]

N/Mo

Is this happening on every district or just the first ones (sorry for the question, I am at work and I leave until 5 pm, so when I get home I want to know if I have to avoid the first dists or if the deal is a widespread problem).

-Sonata-

-Sonata-

Lion's Arch Merchant

Join Date: Nov 2007

Pretty Hate Machines [NIN]

Me/



Yeouchie!

genofreek

genofreek

Desert Nomad

Join Date: Jan 2007

USA

Jenova's Apocolyptic Remains [JAR]

D/

Quote:
Originally Posted by Big_Daddy
Is this happening on every district or just the first ones (sorry for the question, I am at work and I leave until 5 pm, so when I get home I want to know if I have to avoid the first dists or if the deal is a widespread problem).
Actually, I had better ping in districts 4 and 7 (I was early ) than in later ones. I stayed on through the event in like D18 or so, but got lagspiked off between events in 57.

Quote:
lol u act like its not gonna be expected..this topic always comes up around a time like this and the canthan new year..make a useful topic
Slowdown with hundreds of people in the same 2 cities at the same time is expected. 100k+ ping and people getting booted offline with forced rollbacks is a serious issue, and people are trying to call ANet's attention to the fact that they're repeatedly doing it wrong.

Dervish Kid

Dervish Kid

Krytan Explorer

Join Date: Aug 2007

Florida

D/

lol u act like its not gonna be expected..this topic always comes up around a time like this and the canthan new year..make a useful topic

Gaile Gray

Gaile Gray

ArenaNet

Join Date: Feb 2005

Those of you who report you have lost a hat or items, can you give me details?
  • Did you attend more than one event?
  • Was the loss from the event you had just attended?
  • What did you lose?
  • What territory and district were you in?
  • Were you present, or AFKing?
  • Did you leave immediately after the hat was given? If you stayed for a while after the hat was given, for approximately how long did you stay?
  • Did you put the hat on, or just see it in your inventory? (And I assume you did verify it was in the inventory?)
As you know, we can't replace lost items, but I do want to see if we can figure out why this happened, so I will pass along your input to the team.

Tamuril elansar

Tamuril elansar

Wilds Pathfinder

Join Date: Jul 2007

N/

30 ping whole day

I D E L E T E D I

I D E L E T E D I

Wilds Pathfinder

Join Date: Oct 2007

[BAAA] guest me NOW

Mo/

  • 2 events
  • Yeah plus 4k i had farmed 10 mins before event
  • my hat, CCS, 4k, XP oh adn presents
  • LA ID7 i think , but defo international LA
  • Was present
  • stayed for 10 mins trying to pick up presents.
  • It was in my inventory, i was doing drunkard so it defo was there

Neo Nugget

Neo Nugget

Site Contributor

Join Date: Jan 2006

R/

Quote:
Originally Posted by Shadowmere
You'll have to tell us if you actually got to keep it, I was wearing my hat too, though I was still at ground zero. When I logged back in my char was still wearing it at the char select screen, but no sign of it once I started playing.

It would be nice if that actually works though
I still kept my hat yes.

oh gaile posted

Those of you who report you have lost a hat or items, can you give me details?
  • Did you attend more than one event?was getting them on my 2nd account, the 1st one at midnight worked for a little bit, did experience lag when taking pics of the hat and putting them in the hat maker.
  • Was the loss from the event you had just attended?(didn't lose anything)
  • What did you lose?(nothing)
  • What territory and district were you in? America and uhh i can't remember district.
  • Were you present, or AFKing? Present.
  • Did you leave immediately after the hat was given? If you stayed for a while after the hat was given, for approximately how long did you stay?I left after i put my hat on, then went to my GH RIGHT AFTER, i could tell everyhting was lagging though.
  • Did you put the hat on, or just see it in your inventory? (And I assume you did verify it was in the inventory?)
I had put my hat on and I still had it after i crashed.

Anything else ya guys need to know Gaile?

Note i was in my GH when i crashed.

zwei2stein

zwei2stein

Grotto Attendant

Join Date: Jun 2006

Europe

The German Order [GER]

N/

Quote:
Originally Posted by Gaile Gray
Those of you who report you have lost a hat or items, can you give me details?
  • Did you attend more than one event?
  • Was the loss from the event you had just attended?
  • What did you lose?
  • What territory and district were you in?
  • Were you present, or AFKing?
  • Did you leave immediately after the hat was given? If you stayed for a while after the hat was given, for approximately how long did you stay?
  • Did you put the hat on, or just see it in your inventory? (And I assume you did verify it was in the inventory?)
As you know, we can't replace lost items, but I do want to see if we can figure out why this happened, so I will pass along your input to the team.
1) it was on first event
2) yes
3) everything from 10 minutes before event till rollback (items transefred from storage reapeared in storage, two kicked heroes came back ..., everything what you would expect from rollback)
4) Eu Eng dis 10, LA
5) Present
6) Stayed there till lagged out, 5 minutes after presents started raining
7) Yes, i did put hat on. In fact, when i was attemting to relogin after lagging out, it showed on my character in character selection screen.

Tender Wolf

Tender Wolf

Banned

Join Date: Jul 2007

All over Tyria, Cantha, & Elona

The Eternal Night Vanguard [TEN]

R/

I have 2 accounts and was on 2 different computers. The one I'm on now was fine, green ping, sometimes yellow (didn't see number), no lag at all. The other one...OMG red ping (again, didn't see number), couldn't even see what I was typing, couldn't even pick up my presents. And I couldn't move either. Glad that wasn't a Grenth district or I would have been really mad since the Grentchies kill everyone. I wish they'd just put our gifts in inventory like the hats...

cosyfiep

cosyfiep

are we there yet?

Join Date: Dec 2005

in a land far far away

guild? I am supposed to have a guild?

Rt/

Quote:
Originally Posted by Gaile Gray
Those of you who report you have lost a hat or items, can you give me details?
  • Did you attend more than one event?
  • Was the loss from the event you had just attended?
  • What did you lose?
  • What territory and district were you in?
  • Were you present, or AFKing?
  • Did you leave immediately after the hat was given? If you stayed for a while after the hat was given, for approximately how long did you stay?
  • Did you put the hat on, or just see it in your inventory? (And I assume you did verify it was in the inventory?)
As you know, we can't replace lost items, but I do want to see if we can figure out why this happened, so I will pass along your input to the team.
twas my 3rd time thru....2nd in kamadan (first 2 no lag at all)
yes loss was from the event I was just at
lost all the presents I picked up, the cc shards that I got awarded and the hat on my head (though the cc shards that I had used were back my count was off by about 3)
american english dist 38 kamadan
very present...until I got d'cd was trying to pick up presents.
didnt leave at all----got kicked out
I was wearing the hat whilst trying to pick up presents....the lag started right before they started to drop

I have screens that show me with the hat and the insane lag numbers to boot.

anything else we can give you we will....and will supply screens if need be (besides the ones I have already posted).

Juusp

Pre-Searing Cadet

Join Date: Sep 2006

R/E

Thanks Gaile! My wife actually lost all of her items, while I was able to keep my hat, however I did lose connection during the event.

Did you attend more than one event?

This was our first time attending the event at 12:15 EST PM

Was the loss from the event you had just attended?

Yes my wife's toon lost all of her wintersday items from the event after she lost connection. This was after the presents were dropping.

What did you lose?

She lost her wreath crown and any of the gifts she had picked up from the event (around 15). There were other gifts available to her, but she was not able to get to them due to the lag.

What territory and district were you in?

Kamadan district 38

Were you present, or AFKing?

She was present

Did you leave immediately after the hat was given? If you stayed for a while after the hat was given, for approximately how long did you stay?

She stayed around to gather the gifts and then eventually lost connection. When she reconnected the items she received from the event were gone.

Did you put the hat on, or just see it in your inventory? (And I assume you did verify it was in the inventory?)

The minute she got it in her inventory she put it on. When she logged back in after she was disconnected, the hat was gone.



As for my toon, I lost connection the minute the presents started to drop and I could not get connected again for another 10 minutes or so. I was in the same district as her. Once I reconnected my hat was in my inventory. I am not sure if it was in my inventory before i lost connection however.

Hope this helps!

cosyfiep

cosyfiep

are we there yet?

Join Date: Dec 2005

in a land far far away

guild? I am supposed to have a guild?

Rt/

hey Juusp we were in the same dist!! I was the lady rit in blue

Shadowmere

Shadowmere

Wilds Pathfinder

Join Date: Jan 2007

The Grim Squeakers [REAP]

N/

Ok Gaile; Here's the rundown of my experience
  • This was the first event I attended
  • The loss was from the event just attended (kinda redundant I know but I'm trying to do this officially )
  • I lost an Ice Crown, approx. 14 Wintersday Gifts, and approx. 12 Candy Cane Shards
  • I was in Kamadan American (English) District 45
  • I was present and gathering gifts as they dropped
  • I stayed for approx. the entire event, the avatar of grenth had made his sign-off farewell statement 1-3 minutes before I was disconnected.
  • I was wearing the hat at the time I was disconnected. Also when I logged in about 10 minutes later my character was still wearing the hat on the character selection screen even though the hat no longer existed in my inventory.

I hope this can help you figure out what's going on better and stop this from happening in the future.

Messy

Messy

huh?

Join Date: Jun 2005

Follow the rainbow, make a left and voila

Guildless

R/

Quote:
Originally Posted by Gaile Gray
Those of you who report you have lost a hat or items, can you give me details?
  • Did you attend more than one event?
  • Was the loss from the event you had just attended?
  • What did you lose?
  • What territory and district were you in?
  • Were you present, or AFKing?
  • Did you leave immediately after the hat was given? If you stayed for a while after the hat was given, for approximately how long did you stay?
  • Did you put the hat on, or just see it in your inventory? (And I assume you did verify it was in the inventory?)
As you know, we can't replace lost items, but I do want to see if we can figure out why this happened, so I will pass along your input to the team.
Well, I know my nephew was on and it happened to him twice. He was in European Servers, I believe. He was not afk, he was picking up presents, had the hat, was wearing it, and all of a sudden he got disconnected and when he got back on the game, all the presents and hat were gone. It happened to him not once, but twice.

Razz Thom

Razz Thom

Frost Gate Guardian

Join Date: Apr 2007

Three Feet Below Sea [LevL]

D/Mo

mine was exactly same as the post above me, dist 38, had hat on, picking up gifts, lag spiked to 165K+, discoed, lost all of it, hat -presents -the works.

geekling

Frost Gate Guardian

Join Date: Sep 2006

Quote:
Originally Posted by Gaile Gray
Those of you who report you have lost a hat or items, can you give me details?
  • The first event I tried to attend got buggered up. Have since then switched to international territory and managed to attend an other later event without getting disconnected and loosing things.
  • Hat, presents won in the nine rings game and the one I managed to pick up, Candy Cane Shards, plus the points toward drunkard title from the hour spent drunk in LA waiting for the event to start. (The alcohol items consumed were returned though. Everything rewerted to the state it had been when I arrived at LA some hour before the start of the event.)
  • Europe LA district 5 11GMT event.
  • Present and active.
  • Stayed to try and pick up presents for about 5-10 mins before getting the error and lost connection to the server.
  • Never put it on, just saw it in the inventory. The 50k to +100k pings and 7 wintersday gifts with my name on them on the ground. I had other things on my mind than trying on a new hat.

Quote:
As you know, we can't replace lost items, but I do want to see if we can figure out why this happened, so I will pass along your input to the team.
How about a re-run of the event, a'la the last dragon festival, or at least an NPC collector in LA/Kamadan for a couple of weeks, to give people a chance to get the lost festival hats. The alcohol / sweets / etc. from the wintersday gifts are replaceable. The hats are not, you can't even buy them from other players.

Tender Wolf

Tender Wolf

Banned

Join Date: Jul 2007

All over Tyria, Cantha, & Elona

The Eternal Night Vanguard [TEN]

R/

Some people lost their hats? That bites. I saw some fall on the ground and random people were picking them up, but I thought the original person just dropped it, since it's customized. *checks mine*

IlikeGW

Jungle Guide

Join Date: Aug 2005

if you don't want to lose it go to the festival hat person with it right away.

geekling

Frost Gate Guardian

Join Date: Sep 2006

Quote:
Originally Posted by IlikeGW
if you don't want to lose it go to the festival hat person with it right away.
With the mostly +100k pings we had before getting kicked off. You wouldn't even have made it halfway to the festival hat NPC in that window between getting the hat and getting the error.

mr_groovy

mr_groovy

Desert Nomad

Join Date: Jun 2006

Netherlands

No Inherent Effect [NiE]

Quote:
Originally Posted by Gaile Gray
Those of you who report you have lost a hat or items, can you give me details?
  • Did you attend more than one event?
  • Was the loss from the event you had just attended? 11:00 GMT Euro La Dist 13
  • What did you lose? Had cc gained, and gifts won.
  • What territory and district were you in? 13
  • Were you present, or AFKing? Present
  • Did you leave immediately after the hat was given? If you stayed for a while after the hat was given, for approximately how long did you stay? Staying to pick up gifts about 5 mins before error 7/doh
  • Did you put the hat on, or just see it in your inventory? (And I assume you did verify it was in the inventory?) Nope

Did attend also the 2pm gmt event in La dist 1. Got the hat, then it became laggy again. I warped out to kamadan. Got an error, but i kept everthing luckily. I think I warped before things got messy a second time through

udoh

Ascalonian Squire

Join Date: Nov 2006

Dragons United Knights

Quote:
Originally Posted by Gaile Gray
  • Did you attend more than one event?
  • Was the loss from the event you had just attended?
  • What did you lose?
  • What territory and district were you in?
  • Were you present, or AFKing?
  • Did you leave immediately after the hat was given? If you stayed for a while after the hat was given, for approximately how long did you stay?
  • Did you put the hat on, or just see it in your inventory? (And I assume you did verify it was in the inventory?)
1. I didn't have time I was booted from the event I was in.
2. Everything was reset, I lost my hat and my gifts and my shards were returned to my storage.
3. See 2.
4. Lions Arch Europe D5 (11:00 GMT event)
5. Present.
6. I tried to stay but the ping climbed from a normal ping when I got a hat to a ping of 115k (I have a screen shot), when the presents started to drop. I got an error 007 and then 040 when I tried to log back in.
7. I tried it on, and then put my normal hat back on.

Age

Age

Hall Hero

Join Date: Jul 2005

California Canada/BC

STG Administrator

Mo/

The same for me as well my ping was at 15000 to 45000 and everyone had thier minis out.There were 2 Warriors who got ressed on the ledge and couldn't get down.My FPS was about 2.

Redvex

Redvex

Wilds Pathfinder

Join Date: Nov 2006

R/

The worst event of ever, now i'm try to connect but too lag

Oukanna

Oukanna

Lion's Arch Merchant

Join Date: Apr 2007

Ancient Shaolin Guardians

E/D

Well i was in Lions arch europe district at 11am GMT
Server went down aeound 11:10 i think, i lost that rounds presents, the hat and some cc shards but i cant remember how many.
Ive attended another one now so i got the hat luckily.

I am now in Kamadan and the lag has started again, just like earlier :-(
I can hardly pic up anything -_-

Lawliet Kira

Wilds Pathfinder

Join Date: Dec 2006

E/Me

after i got my hats i left to do some farming and i still had major lag >.>"

Shakti

Shakti

Wilds Pathfinder

Join Date: Sep 2006

Home...

Vier Reiter [Vier]

I did the warp to guild hall thing again, left after like 4 pressies. This time I stayed connected, still had hat etc. The gh thing worked both times now, I have both hats. You lose a few pressies but meh, least you get to keep the hat. Hope it helps!

Dark-NighT

Dark-NighT

Krytan Explorer

Join Date: Dec 2006

Stygian Veil

Shoop Da Woop [Lolz]

N/Mo

Last year we had prezzies dropping on the floor, no big lagg issues at all.

Now people say not to chat, put minipets away and dont rankspike, dance or do any other emote, i was like LOL wtf, there are just LOADS and LOADS of people, servers are flooded big time, that server in germany sure as hell got its butt kicked this time.

That dragon fest that gone wrong was because of a malfunction on their end, this though, is because of the massive number of players.

But anyways i've got my hats, im happy and done with wintersday, now its off to general pve again.

genofreek

genofreek

Desert Nomad

Join Date: Jan 2007

USA

Jenova's Apocolyptic Remains [JAR]

D/

I'm happy to report that the lag issue was much better for me this time around. Only about 10k ping, LA, US D75.

It really helps if you can get off the rings right away and stand in an obscure corner, I think. Gretches don't kill you (if Grenth wins) and my ping's only gone above 30k twice.

Hyper Cutter

Hyper Cutter

Desert Nomad

Join Date: Jun 2006

Knights of the White Eye [HINA]

Quote:
Originally Posted by Miss Presler
Last year we had prezzies dropping on the floor, no big lagg issues at all.
The first event at 3:00 AM was fine too, nothing like the one that just ended...

Kern Wolf

Krytan Explorer

Join Date: Jan 2006

NJ

W/E

The lag seems to be about the same as last year, which is frustrating to everybody. I think Anet has a problem that they can't fix, technically....

Qwertyfied

Qwertyfied

Wilds Pathfinder

Join Date: Aug 2006

Ireland

DVDF

E/

Quote:
Originally Posted by Kern Wolf
The lag seems to be about the same as last year, which is frustrating to everybody. I think Anet has a problem that they can't fix, technically....
I don't recall this amount of lag last year, correct me if i'm wrong.

Belicosos Finos

Ascalonian Squire

Join Date: Apr 2006

UK

Heros of the Rose [HotR]

W/

Quote:
Originally Posted by Gaile Gray
Those of you who report you have lost a hat or items, can you give me details?
  • Did you attend more than one event?
  • Was the loss from the event you had just attended?
  • What did you lose?
  • What territory and district were you in?
  • Were you present, or AFKing?
  • Did you leave immediately after the hat was given? If you stayed for a while after the hat was given, for approximately how long did you stay?
  • Did you put the hat on, or just see it in your inventory? (And I assume you did verify it was in the inventory?)
First event I attended. 11 am event (gmt), Lions Arch
Lost hat, candy cane shards won, and presents I was able to pick up
Europe - English - District 8
Present.
Tryed staying to collect presents. 5 mins or so.
verified hat was in inventory (took screen shot) but didn't put it on.

Crom The Pale

Crom The Pale

Furnace Stoker

Join Date: Nov 2006

Ageis Ascending

W/

Quote:
Originally Posted by Gaile Gray
Those of you who report you have lost a hat or items, can you give me details?
  • Did you attend more than one event?
  • Was the loss from the event you had just attended?
  • What did you lose?
  • What territory and district were you in?
  • Were you present, or AFKing?
  • Did you leave immediately after the hat was given? If you stayed for a while after the hat was given, for approximately how long did you stay?
  • Did you put the hat on, or just see it in your inventory? (And I assume you did verify it was in the inventory?)
As you know, we can't replace lost items, but I do want to see if we can figure out why this happened, so I will pass along your input to the team.

Yes I was at more than one event so I managed to get both hats on the first 2 I attended.

Yes the loss of items was only from the event I was just in.

Lost unkown number of presents(wintersday gifts)

American, Dist 3, Kamadan 12:35pm eastern standard time(aproximately)

I was present, could not move to pick up gifts once Grenth+grentchs started to kill people.

As seen in my earlier posted screen shot, I was in the dist untill after Grenth stopped killing people and left, aproximately 60 seconds later everyone in the district was kicked out. I was sent to loggin screen for only a moment, then straight back to exact same district. Upon return I found all gifts gone and all people in that dist were talking about the exact same thing.

Inventory window was open the entire time, hat and 3 gifts(won from rings) were in inventory.


I was lucky enough to aquire the hats in previous events early this morning, so I'm not really upset since I only lost a few gifts.

I feel very bad about those that were attending this event for the first time as it must have been extremely frustrating and disapointing.

HayesA

Krytan Explorer

Join Date: Sep 2006

Pennsylvania

E/

Barely made it through a farming run. In an unpopular place to do it, too. (dead sword farm in Elona). Was lagging pretty badly, topping at just over 30,oooMS ping. Twas fun, should have took a camera to keep the memories.



Servers do seem a bit... overloaded at this point. Poor buggers.

Not The One

Ascalonian Squire

Join Date: Jan 2007

New Jersey

The Pink Animal Clan [Pink]

E/

What did I get for Wintersday? Error code 40 Error code 40 Error code 40
Error code 40 Error code 40 Error code 40 Error code 40.no hats...no presents...GG

Croco Clouds

Croco Clouds

Wilds Pathfinder

Join Date: Mar 2007

Montreal, QC, Canada

Divine Illumination [LaZy]

E/A

I had a terrible lagfest (>55,000 ms ping) in Kamadan dis 17, electrified/avalanched by Grentchies but I got all item, not much to complain.