***Warning: I'm long winded. tl;dr'ers just skip now***
About 90% of the Topic post I can agree with. The rest I have a tendancy to shake my head at for various reasons, but to explain them is just splitting hairs and would cause a vicious circle of "back-and-forth".
There is an area though I would like to respond to with all due respect and for the health of the discussion.
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Originally Posted by Avarre
1. Firstly, go ahead with Guild Wars 2. You need that fresh start so badly, and if you take all the mistakes you made in what can only be called ‘trial and error development’ in Guild Wars 1 and learn from them, you could release a game that fixes the problems of Guild Wars from the ground up, exactly what needed to be done but was, perhaps, beyond possibility in the original. Keep all the mistakes in mind, because they are what will help you avoid the design flaws that hurt now.
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Any existing game, online or not, that is moving in the direction of a series (FF, GTA, Unreal, Halo; the list goes on and on for both console and PC/online) needs to refresh itself. All games in a series are a learning curve from a developers standpoint. You learn what works, what doesn't work, what succeeds at high levels and what falls flat on its face. This doesn't change in Guild Wars.
We all know Guild Wars has made its mistakes. That's not a secret and it never will be. When Guild Wars 2 arrives it will not be without its mistakes. No matter how much we, the players, in whatever game we play, desire to have a "Perfect game", the perfect game will never exist. A players perfect game only exists in our heads. One that has no errors, has all the features and designs we imagine in our heads, and the one we can alter at will, or request.
While you mention that Anet is hurting players faith in their product for Guild Wars 2, I respectfully disagree from my standpoint. This is not to state I
agree with recent changes in the game. However, it's a signal to me that developers are figuring out parts of the puzzle. It has occurred to me that some changes are done knowingly (see your Ursan example) as a way of gauging the impact for knowledge in future development.
None of us, to this day, know anything about what Guild Wars 2
will be. I've stated that many times. So to say I won't buy it, or I won't play it, or that the current state of Guild Wars 1 is destroying my faith isn't true - for me. It could very well turn out to be a flop with a fanbase solidified only by hype (see LOTRO that, as far as I'm concerned really dropped the ball. AoC, as well, has not lived up to its hype either, but it's long-term success is unknown being so new). It could also be the best thing to come to online gaming in many years.
Much like Final Fantasy games there are some I dislike with a passion. However, previous titles do not prevent me from, at minimum, experiencing the newest release.
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2. Community relations. You need this. Players need to understand why you are doing things, and they need to see clearly what you attempt to achieve, right from the start, with the game. This will increase our trust in you as a developer, and make us more willing to help and provide community feedback regarding changes. This was brought out in Sha Noran’s letter, and it needs to be said again.
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I think it's fair to say, from where I sit, they already have this. From CR interactions here on GWG, or on the wiki. Also it should point out that on most days, at least once, I see a Red name on the viewers lists in threads. However, there is a flipside to the Community Relations coin - The community itself.
Often, a large group of players (not all, but a significant portion) will take any CR post, or bite of information, as a sole reason for flame-baiting, or twisting words. Far too often, especially on this forum, CR posts turned into nothing but "Lost in translation" discussions because some choose to either a) not read the information or b) Don't care about the information.
We bare equal responsability in Community Relations. 50% on Anet, in providing us with information in the most clear and responsible manner as possible. 50% on us for relaying our concerns in a respectful manner (see your OP).
It's easy to point out Anet's fault in dropping the ball in some area's, but we the community also drop the ball as well on failing to communicate with clarity and reason in some of our replies.
Gaile was often dragged in the mud for being too involved in the community. Regina has been dragged around for not being involved enough. When they do post it is often turned into a conspiracy theory and the twisting of information on our part. When they don't post it's more conspiracy theories.
I would like to state that this does not mean Anets side of CR isn't without fault, but to err is human. The point I just want to make is when a community such as ours has a CR team, both sides have equal share in the communication.
Your post, if anything, is a clear example of how to effectively share that communication in a manner that is enjoyable to read from all sides and perspectives.
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3. Organize community feedback. Devs spend time developing, and maybe not playing the game. Ok. Most of you probably, if not definitely, are not spending the same amount of time understanding and excelling at Guild Wars as parts of your playerbase. Find out which parts of the community are experienced and have valuable feedback, and listen to it, because these are the people who know the game better than you do and want to make it a success. Do not just pick GWO or GWG members that just have the highest post count.
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This is one portion I have a tendancy to disagree with greatly. For starters, unless any of us are sitting in Anets offices on a daily basis, any statement on what they're doing is nothing more than just assumption. It is no more fair for me to agree with your statement on what they do on a daily basis as it would be for me to state what you do on a daily basis.
It is true that they don't spend the same amount of hours playing as we do, but that's expected. Their job isn't to play the game as much as we do. They job is to keep it breathing with the resources and capabilities at their disposal.
Also I disagree with finding out who the most experienced portion. If we're going to relate back to your second point about community relations, then that means everyone. A community is not just our most experienced, it also includes new players, middle of the road players, PvP only players, PVE only players, young players, old players, females, males, from all Countries in service.
Yes, a player who has been here since Alpha is going to know more about the game, but to cater to only their feedback alienates another portion of the community. A veterns concern about end-game PvP issues should be treated with equal importance to that of "New-Blood" who has issues with learning curves. Both are vital customers and a parts of our community and as such both are at risk of either leaving, or staying.
In a current state of the game where player bases are already feeling neglected it would be unwise to continue that if we're seeking to remedy the situation. All players should have equal voice.
In the end, once again, Anet has to find middle ground and that's not easy to do with a large community.
Organization of feedback shouldn't be based on who plays the longest, but should be ordered on criteria as to what can be feesable in which a middle ground can be met with the resources available.
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4. Make amends with the GW1 community. You need their support, and putting all your effort into finding new ways to piss them off is not good for you. This doesn’t mean revert all changes, it means find ways to appease all the players you can to some degree. This is impossible, but you got yourselves into this situation.
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I often believe some of us piss ourselves off more and just use Anet as the butcher boy excuse.
Again, I will not sit here at my desk and say Anet is perfect, hasn't done anything wrong, or questionable. They have. However, the "Cry me a Riverside" got its name for a reason. Far too often in a gaming community (and Guild Wars is not the exception) players will make mountains out of ant hills. We can't have a bug update, or a minor fix without at least a handful of players saying "3 years too late! jeeez!"
I do believe they are trying to appease as many as they can, but like you said it's impossible. How do you appease PvP, PvE, grinders, non-grinders, casuals, hardcore, title hunters, gear hunters, farmers, the slow & steady, the rush-rush, the highly adaptable and skilled, the unskilled, the players who only have 1 chapter vs. ones who have all, the 3+ year vets and the 2 month beginner all at the same time?
How do you make dozens of play styles happy and content?
Like you said and I agree; You can't.
What is a fix for one player is another thing ignored for another player. What a balance is to one player is a nerf to another. Close an exploit is a sign of caring about security to one player; to another it's "They're lazy to even let it happen". It's an endless circle that is part of every online game.
So how does Anet make amends? A letter of apology? If such a thing happened you and I both know it would turn into another GWG flame fest. Andrew Patrick made amends for the silly 3rd year incident and that turned out...well, not so well to many.
This is a sincere and honest question: How does Anet go about making amends to a community that is highly diverse?
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5. Sit down with your staff, and really, finally, work out what you want to achieve. This is the basis of developing a build in Guild Wars, and it is what you need to do – unless you know exactly what you’re aiming for, you’ll end up building the game poorly. I get the impression that your view of the game’s goal wavers, and that makes me uneasy.
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Don't let it make you uneasy. Far too many games stick with a single goal in mind for years and as a result the game
never changes. Even the king-kong MMO, WoW, changes its goals and ideas for the direction of their game. If a games goals don't waver, even in the slighest, the game becomes far too stagnant far too quickly.
To speak only for myself, the fact that we're in development for a second Guild Wars says to me that there is direction, some new, some old, that they want to take this franchise. I would be more worried if Guild Wars never changed anything. That would be my signal that Guild Wars 2 would be the same thing and hence pointless to even pursue.
While I don't always agree with certain changes in our current game, I do view it as a sign that Anet is willing to adapt, change, try and even take the risk of "Failing" to help improve future quality.
People often ask the questions why so many MMO's flop. It is my belief they do so, sequel or not, is beause they're unwilling to try something new and too scared to fail at a different change.
Guild Wars could have followed the same generic MMO model all its ancestors chose. 100 levels, locked in stats, skill trees, requirements on equipment, and a true "grind-fest". Instead they tried something unheard of. In a market at the time where anything short of a monthly subscription, high level style game would be your destiny to fold as a game maker, we got a game that, to this day, is mentioned in the top tier of online games.
This is something we should be proud of and not something we should be scared of. Again, I think we'd be more unsettled if Anet didn't try, success or failure, at different approaches and how they tie into their creation.
You don't always like them. I don't always like them. For all of us though it should send a signal that, at least,
someone out there is trying new things, new ideas, actually experimenting and not afraid to fail at a change to gain the knowledge needed for future improvement.
Now, I'll apologise for writing such a novel, but let me close with this summary:
- Avarre, I do in fact agree with most of all you've said. It's a great post and shows how members of this community can show reason, compassion, concern, and convey ideas.
While it does not, 100%, speak for me as an individual, I still applaud it.
- I have to state again because I know people will just skip over everything; ADD and all - I do not always agree with changes made by Anet to this game.
- I do believe Anet is learning from its errors and mistakes. With the mere invention of Guild Wars itself, Anet has shown its willingness to think outside the box, see the errors in its competition, and improve on many levels of development that other games have lacked.
- While I do believe some changes made by Anet have hurt portions of this community and gameplay, I do not believe they are beyond repair, nor are they as significant as often made out to be.
- We the community have our own part to play in healthy community relations. The entire burden of the apparent bad relations cannot be solely placed on Anets shoulders. We demand, far too often, that Anet must listen to us. Yet, far too often in the past, we refuse to listen to Anet when they talk to us.
- Organizing feedback is a wonderful idea and I believe it's being done already. It should not be limited to one demographic and I will agree that an overhaul of that organization should be looked into. If not for our current game, but for our future game.
- I've said this before; As developers, the only thing they can do is provide constant middle ground to avoid as much alienation of any given base as possible. However we have to keep in mind that all games have life cycles. As developers they can only squeeze as much life out of a single product before that cycle becomes complete.
Yes, most of us have spent well over $100 on thier product. I'm in that picture with you. However, I've gotten more than my money's worth out of those purchases. There has never, ever, been a game I've played at least once a day, even if for 20 minutes, for near 20 months.
As such, Anet is a business. A business must, without hesitation, move forward. Players are free, without cost, to cling to 3 years ago. Noone can stop you. However, Anet can't cling to Guild Wars as was 3 years ago. Their only choice is to take what they've learned, look forward, and keep moving forward to Guild Wars 2.
We often demand so much from Anet because we've spent $100+ dollars on their product. Anet has spent hundreds of thousands of dollars on making that product for us without ever making a single demand on us. If there's one thing I think we do owe them, through thick and thin, is some amount of faith in what they do for the product we know they've spent years and years making for us.
Sincere thanks to those who actually read,
-Sonata