Nice to hear some people are getting back to playing...
still nothing from NCsoft for me.
Accounts Banned for fraud, look/post here
yosser
hawkbs
Well just got a response on my second ticket. Theyve combined both into one and passed it to the Senior Team yet again. I've replied to it and asked them to try sort the matter out by the close of business today as this has gone on too long now and I seem to be getting nowhere and feel like its being ignored.
Gillian Treehugger
It would be nice to hear something from Martin or someelse from NCsoft.
Are they working this weekend to sort the problem, or will it be that if you dont hear by this evening then i will be a minimum of a week ban.
This is beyond a joke and it now seems A-net are ignoring us.
There was a post on Gaile talk page about it, but when I checked just now to ask a question about what is happening, it has been removed.
It is crazy that people have to wait for a week plus to have a error on there part corrected.
Are they working this weekend to sort the problem, or will it be that if you dont hear by this evening then i will be a minimum of a week ban.
This is beyond a joke and it now seems A-net are ignoring us.
There was a post on Gaile talk page about it, but when I checked just now to ask a question about what is happening, it has been removed.
It is crazy that people have to wait for a week plus to have a error on there part corrected.
hawkbs
Well its 1.52pm in London and 2.52pm in the rest of Europe so Im hoping that they are. Its 10.52pm here in Oz. Yeah Im clock watching on this thing too. Checking over my ticket I had a response from the European GM at something like 22.30 as the tickets are timestamped. Looks like they work into the night but I dont know if the Senior Team does which is what worries me. Am I going to spend another 3 or 4 days banned because of bad programming on their part?
This is causing a lot of mental anguish. I have a rather large BSG Mod for X3 Terran Conflict and I cant even get my head around fixing a docking issue on one ship atm due to this. I fire up 3DS max load the ship and just cant get into it as I keep wanting to check my ticket to see if Ive had any responses. So now I will have to make my appologies on the Egosoft forums.
This is causing a lot of mental anguish. I have a rather large BSG Mod for X3 Terran Conflict and I cant even get my head around fixing a docking issue on one ship atm due to this. I fire up 3DS max load the ship and just cant get into it as I keep wanting to check my ticket to see if Ive had any responses. So now I will have to make my appologies on the Egosoft forums.
Perugio
Friday - day 5 - 15:00 UK time :
I have posted this to the news team at MMORPG.COM :
I have posted this to the news team at MMORPG.COM :
I have no idea if you guys find the below news-worthy - but a large number of NCsoft customers are affected. News could go like this :UPDATE : Also sent to gwvault.ign.com
NCSoft acounts mass banned for several days due to software error
-------------------------------------------------------------
... and seemingly shows next to no interest in rectifying the situation.
An admitted glitch in NCSoft ingame stores (Guild Wars) has affected a seemingly large number of Guild Wars and City of Heroes/Villains players for the last week. Several players have had their Master accounts banned for "Payment Fraud" (with the addition that this decision was final) thus affecting any NCSoft game they played. The pattern seems to be that these players have bought game addons via NCSoft Internet and ingame store sometime around the end of last week. Despite normal emailed purchase confirmations and ingame activation of purchased features all these players were mass banned monday this week.
Some of the players have assembled in the following thread on GuildWarsGuru to try and keep each other updated :
http://www.guildwarsguru.com/forum/s...php?t=10376668
Most all players seems to have the same story ... several attempts contacting support have resulted in at best stalling responses from NCSoft. A few have reported getting their accounts unbanned but apparently many are still - now on day 5 - locked out of services they have paid for. Anger and frustration is widespread both because of the banning but also because of the glaring lack of communication from NCSoft.
Also there is no official word that the stores are now actually fixed - so to all of you be careful what you do!!!
Perugio - banned GW and CoH/V player
Lonesamurai
Quote:
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Originally Posted by Perugio
Friday - day 5 - 15:00 UK time :
I have posted this to the news team at MMORPG.COM : I have no idea if you guys find the below news-worthy - but a large number of NCsoft customers are affected. News could go like this :UPDATE : Also sent to gwvault.ign.com |
UNOXani
Actually, I think they are showing interest, I think there just buried with workload on it.
The help ticket I raised Monday night, was responded to fairly quickly and ive had updates most days, I chased it tuesday and wednesday night, thursday I opted to stay quiet, and I got my "fix" at around 11:30gmt this morning.
In all my replies I was never nasty, just stated the facts (And linking to this thread I feel helped), it was always past onto a senior account person to look into, and up until today I never got a "its not your fault" answer, but today they have come back to me and im happy
.
Hang on in there everyone and if you need to chase, include all the facts and point them at this thread if you havent already.
Xan
The help ticket I raised Monday night, was responded to fairly quickly and ive had updates most days, I chased it tuesday and wednesday night, thursday I opted to stay quiet, and I got my "fix" at around 11:30gmt this morning.
In all my replies I was never nasty, just stated the facts (And linking to this thread I feel helped), it was always past onto a senior account person to look into, and up until today I never got a "its not your fault" answer, but today they have come back to me and im happy
. Hang on in there everyone and if you need to chase, include all the facts and point them at this thread if you havent already.
Xan
Inde
You guys, I really am sorry that you are still banned from your accounts. I can't imagine the frustration you feel and while I admit that this is certainly dragging out, NCSoft is dealing with a lot of backlog. I know it doesn't make it any better to hear but you will get your accounts back.
Tullzinski
Sure would be a nice gesture if NcSoft/Anet gave all those people affected a free storage pane/makeover or something similar...
Gillian Treehugger
I think the big thing is people feel powerless.
People need to feel they are doing something even if it is just to shame NCSoft in the hope they will do something.
The way it is looking, anyone who has not had there account back by this evening will have to wait untill at least monday before they can hope to get it back.
People need to feel they are doing something even if it is just to shame NCSoft in the hope they will do something.
The way it is looking, anyone who has not had there account back by this evening will have to wait untill at least monday before they can hope to get it back.
Fates
Quote:
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Originally Posted by Gillian Treehugger
The only rep thats been on here is Martin and hes not posted in 36 hours.
There are now people who have been banned for 4 days now. this is a PR nightmare for A-net and NCsoft. They need to keep people up dated whith how long they expect it will take etc. NOT going AWOL for the last 2 days. |
Fiery Jack
Quote:
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Originally Posted by Fates Monk
Your sarcasm meter is broken.
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It seems its easier to be "Clever" when everything in your garden is rosie (sorry if this offends but i can`t stand the "I'm alright Jack" attitude of some people) - please only try to post relevent or indeed helpful comments.
BTW this is my first and hopefully last posting (as I usually dont seem to have the time or inclination when not banned)
Winged Symphony
I tried to buy a make over today trough the ingame store got a weird message saying something was not safe about my credit card? wtf 
I tried using the online site but some weird error every time i try to buy it.
They cant verify my order at this time.
Anyone know what that is?
Oh im still waiting if ill get banned also for the first purchase i tried to make in the ingame store.
So if anyone know how i can actually buy something either from the website or ingame much appreciated cause i tried everything so far and ncsoft just keeps saying cant do it at this time .
Maybe they stopped all purchases to stop ppl from getting banned that could be a option
Cheers Winged
I tried using the online site but some weird error every time i try to buy it.
They cant verify my order at this time.
Anyone know what that is?
Oh im still waiting if ill get banned also for the first purchase i tried to make in the ingame store.
So if anyone know how i can actually buy something either from the website or ingame much appreciated cause i tried everything so far and ncsoft just keeps saying cant do it at this time .
Maybe they stopped all purchases to stop ppl from getting banned that could be a option
Cheers Winged
ErinMaelranaidh
They unlocked my account about an hour ago and offered me what I bought (Zaishen Menagerie Pack). The apologies sound sincere.
Thanks.
Thanks.
Robinek
My account is terminated till monday and last message from support I've get on tuesday 2pm CET. They've wrote than they contact with me asap... 3 days after still nothing. This is realy annoying and I'm ... angry. Now I have to wait till monday and maby they'll write something to me if they find a bit of time and wish...
Atlantis29
I hope they are working overtime to sort this out im going on a 5 day ban and its now 7PM GMT wich means if there is no overtime been done then i will be monday when i get my account unbanned min wich means ill miss this weekends bonus ¬_¬ (there gose my title grinding) not to mention the 7 days of Zmissions i will miss (now my Gardian title is messed up)
Edit while typeing: i have just got a responce:-
Hello,
We do apologize for the delay in our response, but we are currently experiencing a higher volume of tickets than usual.
We will contact you again as soon as possible.
We certainly appreciate your patience in this matter.
Regards
GM Fred
NCsoft Customer Support
so it looks like they will be doing over time
Edit while typeing: i have just got a responce:-
Hello,
We do apologize for the delay in our response, but we are currently experiencing a higher volume of tickets than usual.
We will contact you again as soon as possible.
We certainly appreciate your patience in this matter.
Regards
GM Fred
NCsoft Customer Support
so it looks like they will be doing over time
T H U N D E R
comming up to the 5th day and still on a fraud ban..
heres a fone numbner u guys might wanna try for the american side.
I think they can update or pass info to the euro side.
(+1) 512-225-6359
heres a fone numbner u guys might wanna try for the american side.
I think they can update or pass info to the euro side.
(+1) 512-225-6359
Martin Kerstein
Quote:
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Originally Posted by Gillian Treehugger
The only rep thats been on here is Martin and hes not posted in 36 hours.
|
I did not post because I do not have more information than I had in my last post. I talked to the European support, and they are working through the backlog as fast as they can. Unfortunately, I cannot give a precise date by which all tickets will be closed and all accounts will be unblocked.
Again, I understand your frustration, I really do. I am a gamer as well as a CM, and during my MMO history, I had my fair share of support issues as well, so I know how you feel.
All I can do is again to issue my apology.
Robinek
Quote:
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Originally Posted by Atlantis29
Hello, We do apologize for the delay in our response, but we are currently experiencing a higher volume of tickets than usual. We will contact you again as soon as possible. We certainly appreciate your patience in this matter. Regards GM Fred NCsoft Customer Support |
Atlantis29
Quote:
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Originally Posted by Robinek
Same here but these is answer on 2nd ticket, hope they realy work over time.
|
Gillian Treehugger
Martin is support working on this through the weekend? I would be expecting to if I had this problem handed to me.
If not, then no one can expect their account unlocked before Monday at the earliest
If not, then no one can expect their account unlocked before Monday at the earliest
Atlantis29
Quote:
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Originally Posted by Gillian Treehugger
Martin is support working on this through the weekend? I would be expecting to if I had this problem handed to me.
If not, then no one can expect their account unlocked before Monday at the earliest |
Kayzin Kasato
Quote:
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Originally Posted by Atlantis29
I hope they are working overtime to sort this out im going on a 5 day ban and its now 7PM GMT wich means if there is no overtime been done then i will be monday when i get my account unbanned min wich means ill miss this weekends bonus ¬_¬ (there gose my title grinding) not to mention the 7 days of Zmissions i will miss (now my Gardian title is messed up)
Edit while typeing: i have just got a responce:- Hello, We do apologize for the delay in our response, but we are currently experiencing a higher volume of tickets than usual. We will contact you again as soon as possible. We certainly appreciate your patience in this matter. Regards GM Fred NCsoft Customer Support so it looks like they will be doing over time |
Robinek
Quote:
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Originally Posted by Atlantis29
try not to submit more than one ticket all this dose is make more work for the support team and slows down there work rate
|
Quote:
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Originally Posted by Kayzin Kasato
Got the same email from the same GM, I'm guessing they've gone home now and we won't hear from them until Monday.
|
Atlantis29
well this sucks ¬_¬ gonna miss weekend bonus now
Izual83
Senior GM Leonardo finally responded...he asked me my ncsoft account and my last 4 digits of my credit card, this for my italian ticket.
After 2 hours the UK support wrote:
Hello,
We do apologize for the delay in our response, but we are currently experiencing a higher volume of tickets than usual.
We will contact you again as soon as possible.
We certainly appreciate your patience in this matter.
Regards
After 2 hours the UK support wrote:
Hello,
We do apologize for the delay in our response, but we are currently experiencing a higher volume of tickets than usual.
We will contact you again as soon as possible.
We certainly appreciate your patience in this matter.
Regards
yosser
SNAP!!!
Hello,
We do apologize for the delay in our response, but we are currently experiencing a higher volume of tickets than usual.
We will contact you again as soon as possible.
We certainly appreciate your patience in this matter.
Regards
GM Fred
NCsoft Customer Support
Time stamped 12:55pm 29/509
I do hope this is not a automated message?
Will miss the weekend and dont foget its Dragon Fest soon!!!
Hello,
We do apologize for the delay in our response, but we are currently experiencing a higher volume of tickets than usual.
We will contact you again as soon as possible.
We certainly appreciate your patience in this matter.
Regards
GM Fred
NCsoft Customer Support
Time stamped 12:55pm 29/509
I do hope this is not a automated message?
Will miss the weekend and dont foget its Dragon Fest soon!!!
Sir Pandra Pierva
im scared now since i have bought some things in the past there...
yosser
I think it would have happend by now Sir Pandra if it was going to
UNOXani
haha im afraid to say I got that email above and they resolved my ticket earlier today!!!
Afraid it maybe a auto response
Afraid it maybe a auto response
Talania Vulcanclaw
Hmm "Fred" is a busy guy because I got that message too.
yosser
well its Saturday morning here in New Zealand....not realy sure what to do with myself as I'd usually be getting involved in the weekend event. Drive my bus all week and look forward to this!!
Perugio
Just to let you all know : I got my accounts back now - around 23:00 UK time. That single storage pane I bought they gave me for free.
As far as I could check quickly everything in game seems to be OK - including all the stuff I already put in that extra Xunlai pane. One thing though - on my CoH/V game account my Creditcard info had disappeared for some reason so I had to enter that again and renew sub.
I sincerely hope for a speedy fix for everyone affected
As far as I could check quickly everything in game seems to be OK - including all the stuff I already put in that extra Xunlai pane. One thing though - on my CoH/V game account my Creditcard info had disappeared for some reason so I had to enter that again and renew sub.
I sincerely hope for a speedy fix for everyone affected
yosser
Thanks for letting us know Perugio and Gratz on getting your account back.
Kayzin Kasato
Quote:
|
Originally Posted by Perugio
Just to let you all know : I got my accounts back now - around 23:00 UK time. That single storage pane I bought they gave me for free.
As far as I could check quickly everything in game seems to be OK - including all the stuff I already put in that extra Xunlai pane. One thing though - on my CoH/V game account my Creditcard info had disappeared for some reason so I had to enter that again and renew sub. I sincerely hope for a speedy fix for everyone affected |
hawkbs
Well just crawled outta bed, its Saturday morning here in Oz also. I too recieved an email from GM-Fred saying exactly the same thing
However the actual time that I got the response was 17.55 when I goto the support site.
Quote:
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Response (Customer Experience) 05/29/2009 12:55 PM Hello, We do apologize for the delay in our response, but we are currently experiencing a higher volume of tickets than usual. We will contact you again as soon as possible. We certainly appreciate your patience in this matter. Regards GM Fred NCsoft Customer Support |
Talania Vulcanclaw
I got my account back at 1:30am. So there is hope for you all to get your accounts back before Monday.
hawkbs
Just got mine back also. Thank god.
Good luck everyone.
Good luck everyone.
pheobz
its good to hear peeps r finally getting thier accounts back, hopefully it wont be too long before everyone who was effected by this has them back
(im still waiting)
(im still waiting)
Varakkys
My account's back too, the support ticket reply is stamped 2.16am. The items I bought were also reinstated at no cost (wish I'd bought more now hehe). Looks like some poor bugger at support is pulling a long weekend shift though. Spare a thought for those guys left to clear up someone else's mess, missing a glorious sunny weekend here in the UK and probably not even getting paid overtime =)