Accounts Banned for fraud, look/post here
Bob Slydell
I bought all possible panes for storage a while back on two different cards of mine and I didn't get banned, they have weird servers, lol.
ForgetAboutIt
Quote:
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Originally Posted by Martin Kerstein
Regina would be in here as well but she is currently on holiday.
I did not post because I do not have more information than I had in my last post. I talked to the European support, and they are working through the backlog as fast as they can. Unfortunately, I cannot give a precise date by which all tickets will be closed and all accounts will be unblocked. Again, I understand your frustration, I really do. I am a gamer as well as a CM, and during my MMO history, I had my fair share of support issues as well, so I know how you feel. All I can do is again to issue my apology. |
I've purchased many items for my 4 accounts using the ncsoft store in the past and never experienced an issue. This time is different.
So what exactly happened? Why me? When will this be fixed? Why are you treating me like a criminal? What did I do to bring this on?
I've been playing Guild Wars since the beta test weekend events, and my support for this game has been unwavering. I am the leader of a guild, and right now there is no way to promote or demote officers, and many other functions that only a guild leader can perform simply cannot be performed right now. If they are not able to get to the root of it and my account stays permanently banned, what does my guild do?
Believe me, I would NEVER do anything to jeopardize my account. I use it and enjoy it far too much to let something happen to it. I use strong passwords, never let anyone (even my family) log into my account, never pay real money for anything in the game except for the ncsoft store, and I keep my computer virus and spyware-free.
I hope this gets resolved soon. I will post when my account is unlocked or when the status changes. I sincerely hope that they can restore my account. I am not encouraged by statements such as "This action is permanent."
Kc Quipor Ultra
i wanne buy storage but i got this error on the site :P
There was an error communicating with PayPal while trying to setup your payment. Please try again. If this problem persists, please contact [email protected]
There was an error communicating with PayPal while trying to setup your payment. Please try again. If this problem persists, please contact [email protected]
Geod
Woah, I just got this error when I logged in. I bought two panes yesterday, and just got banned? What?!?! I guess I'll e-mail support, this really sucks. Is there anything else I should do? I don't want to lose my account. The "this action is permanent" message isn't exactly... reassuring.
Black Metal
moral of the story: if you give money to anet, they may ban you. So just buy retail stuff.
Gotta love Anet......they LOVE to piss off their clients.
Gotta love Anet......they LOVE to piss off their clients.
Kali Magdalene
Or at least only buy on Mondays, except on banking holidays. Then, you buy on Tuesdays.
I am glad I didn't give into my temptation for anything over the weekend.
I am glad I didn't give into my temptation for anything over the weekend.
Artemis Alexandrae
I just signed up for this forum today.
I was banned for payment fraud when I tried to log in just now. Have only been playing GW for a few days but was looking forward to my "fix" tonight.
I wrote support through their form. Then I PMed the gal who posted saying to do so in August. I am now wondering, due to a response to another recent post in this thread if she left or doesn't want to be PMed anymore. If that is the case, sorry.
A
..."this action is permanent" message isn't exactly... reassuring." Exactly!
I was banned for payment fraud when I tried to log in just now. Have only been playing GW for a few days but was looking forward to my "fix" tonight.
I wrote support through their form. Then I PMed the gal who posted saying to do so in August. I am now wondering, due to a response to another recent post in this thread if she left or doesn't want to be PMed anymore. If that is the case, sorry.
A
..."this action is permanent" message isn't exactly... reassuring." Exactly!
Karma Gia
I too had this problem today. My wife and I purchased additional storage on Halloween and today I can't log in. We both are getting the "account terminated for payment fraud" message. I have been a loyal GW player for many years. When my wife and I were dating I set her up an account so we could run missions together and now she has more hours logged that I do. She is in the kitchen now crying thinking she has lost all of her characters.
I sent an e-mail to GW Support. We'll see if they respond or not. I found a number for them that I am going to call tomorrow also. I'll keep everyone posted on my progress.
I sent an e-mail to GW Support. We'll see if they respond or not. I found a number for them that I am going to call tomorrow also. I'll keep everyone posted on my progress.
Inde
Last time this happened it was only European accounts. Did this affect just our Euro friends again or are some of you posting from the states?
retroflow
Wow, this same exact thing just happened to me. I purchased a storage pane yesterday, and my account was terminated today. So I'm assuming this isn't just an isolated incident.
Edit: I'm posting from the states, I live in New York.
Edit: I'm posting from the states, I live in New York.
Geod
I'm from the states as well, so it's not just European accounts this time around. Good to know other people are having the problem too. ANet will sort it, just might take some time... I sent an e-mail to support, hopefully they're pretty quick about it.
Artemis Alexandrae
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Originally Posted by Inde
Last time this happened it was only European accounts. Did this affect just our Euro friends again or are some of you posting from the states?
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johnleonard1979
This happened to two people I know who also play GW.
Neither of them bought Xunlai storage panes over the weekend, but they both purchased Nightfall from the in-game store yesterday so they could attend the Mad King Thorn event in Kamadan and now both of their accounts are receiving the 45 'permanent termination' error.
So they've both supported ANet by purchasing all three campaigns and the bonus missions pack ... and as a reward, they get banned on the final day of being able to collect Trick-or-Treat bags.
They're both so damn upset by this ... and I don't blame them one bit.
Edit: To be honest, I think instead of apologizing to people that this happens to, ANet should compensate them with something like a free storage pane or a stack of something useful. Especially people like these two, who always talk so highly of the game that they love.
Neither of them bought Xunlai storage panes over the weekend, but they both purchased Nightfall from the in-game store yesterday so they could attend the Mad King Thorn event in Kamadan and now both of their accounts are receiving the 45 'permanent termination' error.
So they've both supported ANet by purchasing all three campaigns and the bonus missions pack ... and as a reward, they get banned on the final day of being able to collect Trick-or-Treat bags.
They're both so damn upset by this ... and I don't blame them one bit.
Edit: To be honest, I think instead of apologizing to people that this happens to, ANet should compensate them with something like a free storage pane or a stack of something useful. Especially people like these two, who always talk so highly of the game that they love.
Zodiac Meteor
I also got my account banned from code = 45
It banned my NCsoft account so now me and my friend CAN'T play! He bought 2 Storage panes and got us both banned because his and my account are linked to NCsoft (Which is completely stupid, I don't want his Birthday present I gave him get me banned.)
Fix ASAP ArenaNet!
It banned my NCsoft account so now me and my friend CAN'T play! He bought 2 Storage panes and got us both banned because his and my account are linked to NCsoft (Which is completely stupid, I don't want his Birthday present I gave him get me banned.)
Fix ASAP ArenaNet!
damkel
Please get this sorted Anet. I'm scared to even visit the NCsoft store now after hearing all these stories. 
Test Me
Quote:
| Apparently, there was an error in the game shop making the credit card data not transfer properly. When the actual charge took place, there was no money available (because of the data not transferring correctly) so the affected users were then locked out automatically. |
The equivallent would be: Amazon breaking into your house and taking back all products you have ever bought from them because the latest payment didn't go through.
Or?
Riot Narita
Quote:
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Originally Posted by Test Me
Despite their technical errors I doubt this procedure is legal to begin with. Since you bought the game in the past and you just bought some extension and they forbid usage of all products bought in the past not just the product you lastly bought.
The equivallent would be: Amazon breaking into your house and taking back all products you have ever bought from them because the latest payment didn't go through. Or? |
When you buy something from Amazon you get a physical product that becomes your property, and you do not agree to an EULA that places conditions on your use of the products.
GW does not give you a physical property - it gives you access to their property, which is subject to the conditions in their EULA. If they think you are breaking the rules of the EULA, they can remove your access to their property, no matter what you paid for or when.
That's not to say it doesn't completely suck that the online shop is FUBAR, and they really need to get their sh*t together.
Test Me
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Originally Posted by Hissy
Your amazon scenario is not at all the same.
When you buy something from Amazon you get a physical product that becomes your property, and you do not agree to an EULA that places conditions on your use of the products. GW does not give you a physical property - it gives you access to their property, which is subject to the conditions in their EULA. If they think you are breaking the rules of the EULA, they can remove your access to their property, no matter what you paid for or when. That's not to say it doesn't completely suck that the online shop is FUBAR, and they really need to get their sh*t together. |
But let's assume your point is right, as I see where you are going
I'll give you another scenario then:It's just like iTunes deleting all my library of previously bought songs cause the payment for the last one didn't go through.
Better analogy? Still illegal and wrong as hell
I really don't think they have the right to do what they do.
Riot Narita
Quote:
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Originally Posted by Test Me
Of course it has a physical property. I bought 3 boxes from a shop, one of them was quite large since it was the collector edition. How much more physical can you get?
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Quote:
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Originally Posted by Test Me
It's just like iTunes deleting all my library of previously bought songs cause the payment for the last one didn't go through.
Better analogy? Still illegal and wrong as hell I really don't think they have the right to do what they do. |
But again, I don't think it's the same in GW. What you're really paying for in GW is a service, not a "thing". It comes back to the EULA - your use of their services are subject to their EULA, and that's what allows them to legally stop providing their service to you.
The whole thing stinks, but I just don't think there's a "legal" argument to be made here.
Test Me
Quote:
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Originally Posted by Hissy
But again, I don't think it's the same in GW. What you're really paying for in GW is a service, not a "thing". It comes back to the EULA - your use of their services are subject to their EULA, and that's what allows them to legally stop providing their service to you.
The whole thing stinks, but I just don't think there's a "legal" argument to be made here. |
ForgetAboutIt
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Originally Posted by Inde
Last time this happened it was only European accounts. Did this affect just our Euro friends again or are some of you posting from the states?
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Also, based on the number of posts, it looks like whatever caused the incident in May was not actually fixed. Shame on you, Anet.
ForgetAboutIt
Quote:
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Originally Posted by Zodiac Meteor
I also got my account banned from code = 45
It banned my NCsoft account so now me and my friend CAN'T play! He bought 2 Storage panes and got us both banned because his and my account are linked to NCsoft (Which is completely stupid, I don't want his Birthday present I gave him get me banned.) Fix ASAP ArenaNet! |
retroflow
I'm wondering if I should give support a call too. This kind of sucks; I missed the last day of Halloween stuff and I can't play at all now, so basically I'm being punished for supporting the company? I'm hoping that ANet is going to give some sort of reparation to those who have been affected by this, but somehow I'm doubting that's going to happen. Blah.
AngelWJedi
OMFG! i come back from lunch to see i was 007!and when i logged or tried to log back in i got 045! saying i did gold selling shit! but i never did that! last thing i was doing was afking in gh while out to lunch! only selling i didnt do on gw was on guru and it items on the sell thread. what do i do now? 
N1ghtstalker
does this affect paypal as well?
coz i got a namechange and makeover week ago or so
coz i got a namechange and makeover week ago or so
Zodiac Meteor
It seems to have affected people that has bought on the online store on Halloween, (or sometime near it).
I'm hoping for a fix soon.
I'm hoping for a fix soon.
KingCrab
Punishing people for spending money is not the best business technique. Hope they fix this soon!
Winterclaw
Quote:
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Originally Posted by Zodiac Meteor
It seems to have affected people that has bought on the online store on Halloween, (or sometime near it).
I'm hoping for a fix soon. |
*Winterclaw sighes
Laraja
I just purchased a name change and two storage panes a few days ago and so far no problem and I logged in just fine this morning.
I'm in the United States, so...
I'm in the United States, so...
Martin Kerstein
I will bring this issue to the attention of the Billing Team at NCsoft, hang in there - and sorry for any inconvenience this has caused
Zodiac Meteor
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Originally Posted by Martin Kerstein
I will bring this issue to the attention of the Billing Team at NCsoft, hang in there - and sorry for any inconvenience this has caused
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Autumn Vampiress
Awesome! I gotta say I totally freaked when I tried to log into my account the other day. Four years of playing gone like that. I hope this gets attention from the top dogs at Arena Net and NCsoft. If this has been going since roughly May...
My fiance and I eagerly await the return of our accounts..
My fiance and I eagerly await the return of our accounts..
johnleonard1979
I hope this isn't an issue that is going to take a week or more to resolve.
Every day that these people are unfairly banned is a day they miss out on collecting their Gifts of the Huntsman, going on raids with their guildmates, or whatever other daily activities they are used to doing after work or school.
I think ANet has some compensation to provide. Anyone agree?
PS: My account hasn't been banned, but I have guildmates and friends whose accounts have been affected by this. I haven't played Guild Wars since because it simply doesn't feel right to play the game without them.
Every day that these people are unfairly banned is a day they miss out on collecting their Gifts of the Huntsman, going on raids with their guildmates, or whatever other daily activities they are used to doing after work or school.
I think ANet has some compensation to provide. Anyone agree?
PS: My account hasn't been banned, but I have guildmates and friends whose accounts have been affected by this. I haven't played Guild Wars since because it simply doesn't feel right to play the game without them.
Zodiac Meteor
Quote:
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Originally Posted by johnleonard1979
Every day that these people are unfairly banned is a day they miss out on collecting their Gifts of the Huntsman, going on raids with their guildmates, or whatever other daily activities they are used to doing after work or school
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ForgetAboutIt
Quote:
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Originally Posted by Martin Kerstein
I will bring this issue to the attention of the Billing Team at NCsoft, hang in there - and sorry for any inconvenience this has caused
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Artemis Alexandrae
Quote:
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Originally Posted by Martin Kerstein
I will bring this issue to the attention of the Billing Team at NCsoft, hang in there - and sorry for any inconvenience this has caused
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ForgetAboutIt
I got this reply recently. It is time stamped 11:11 a.m.
Hello,
We are currently researching this payment issue and will update this support ticket as soon as possible.
Thank you,
Lance
NCsoft Account Support
Hello,
We are currently researching this payment issue and will update this support ticket as soon as possible.
Thank you,
Lance
NCsoft Account Support
AngelWJedi
Quote:
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Originally Posted by Martin Kerstein
I will bring this issue to the attention of the Billing Team at NCsoft, hang in there - and sorry for any inconvenience this has caused
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only offline selling i ever did was on guru. does this mean selling on guru is now illegal? did i piss someone off on here or gw that would lie and get me ban? i never have ever sold gold/items for rl money! i always ignore those stupid gold bots(ignore list is full. as most people can tell you i am not computer savvy.
i have to have my dad walk me through imputing norton what does that tell you? i can only hope support can help me fix this soon. And if my account wasnt/was hack i would hope i get my stuff back. This isnt right at all! i hope this isnt how you treat all gw players. i remained a loyal fan even through allthe bad pings,bugg,nerfs,extra.
coreyrm21
Quote:
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Originally Posted by ForgetAboutIt
I got this reply recently. It is time stamped 11:11 a.m.
Hello, We are currently researching this payment issue and will update this support ticket as soon as possible. Thank you, Lance NCsoft Account Support |
johnleonard1979
Quote:
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Originally Posted by ForgetAboutIt
I got this reply recently. It is time stamped 11:11 a.m.
Hello, We are currently researching this payment issue and will update this support ticket as soon as possible. Thank you, Lance NCsoft Account Support |
If someone has gotten their account unfairly banned due to this incident, what should they be doing now? Do they all have to send in support tickets, or should everyone just wait for the entire situation to be resolved on it's own?
Some official word on what we should be doing would be appreciated.