Accounts Banned for fraud, look/post here
yosser
Back in business as well.....good luck to what seems the be the last few
Gillian Treehugger
I got this Reply from Gaile to a post I made on her Wiki talk page.
QUOTE "Thanks for letting me know about the concerns. Unfortunately, there is no easy fix for the individual situations -- each must be resolved "by hand," one by one. The good news is that as of today, there will be team members working during the weekend in both our UK and US Support offices to help get these tickets resolved. Some of the issues are very complicated -- one single account took an hour to fix due to the high number of keys on the account -- but most are not that time-consuming and progress is being made.
The team is working together to get this sorted out ASAP and to get everyone back into the game. In the meantime, we're very sorry that the issue arose at all, and are deeply apologetic for the time that it has taken to resolve. -- Gaile 02:38, 30 May 2009 (UTC)"
They are working through the weekend to sort this out.
Got more Information from one post to Gaile then a weeks worth here
QUOTE "Thanks for letting me know about the concerns. Unfortunately, there is no easy fix for the individual situations -- each must be resolved "by hand," one by one. The good news is that as of today, there will be team members working during the weekend in both our UK and US Support offices to help get these tickets resolved. Some of the issues are very complicated -- one single account took an hour to fix due to the high number of keys on the account -- but most are not that time-consuming and progress is being made.
The team is working together to get this sorted out ASAP and to get everyone back into the game. In the meantime, we're very sorry that the issue arose at all, and are deeply apologetic for the time that it has taken to resolve. -- Gaile 02:38, 30 May 2009 (UTC)"
They are working through the weekend to sort this out.
Got more Information from one post to Gaile then a weeks worth here
Kayzin Kasato
Hopefully I get mine back today, but props to the shift workers either way.
Atlantis29
got mine back today + the strage panels i go free
Izual83
They unlocked my account:
i don't understand...friday the store has taken money from my credit card. Now the support tell that he replaced the cd-keys, free of charge. This means that i'll get back my money? Because my money missing from my credit card account.
Quote:
|
Hello XXXXX, After further reviewing this issue, it appears that your NCsoft master and Guild Wars game accounts were blocked in error. I sincerely apologize for any inconvenience this may have caused you. Your NCsoft master and Guild Wars game accounts are now unblocked and you should be able to successfully log into them. As part of this error, the Guild Wars Access Key you purchased was disabled and the charge for the online purchase was voided/not captured by our billing system, meaning that you were not billed for this purchase attempt. As compensation for our error, I am replacing the access key which was disabled by mistake, free of charge. I have applied the following access keys to your account to replace each that were mistakenly disabled: Guild Wars Factions Campaign: Guild Wars Skill Unlock Pack: Core: Guild Wars Eye of the North: If you have any further questions, please let us know. Thank you, XXXXX Guild Wars Account Support |
LazerBrain
Hi,
My account was locked 5 days ago and I still haven't received any hints of progress from support which I contacted immediately when I got the friendly "fraud" message. As most others, I purchased storage panes and I've verified that the payments are ok with my bank.
My account was locked 5 days ago and I still haven't received any hints of progress from support which I contacted immediately when I got the friendly "fraud" message. As most others, I purchased storage panes and I've verified that the payments are ok with my bank.
sirblue
Quote:
|
Originally Posted by Izual83
They unlocked my account:
i don't understand...friday the store has taken money from my credit card. Now the support tell that he replaced the cd-keys, free of charge. This means that i'll get back my money? Because my money missing from my credit card account. |
A lot of maybes and me-thinks, hope u got a lead anyways...
cheers, sirblue
Lonesamurai
Quote:
|
Originally Posted by Izual83
i don't understand...friday the store has taken money from my credit card. Now the support tell that he replaced the cd-keys, free of charge. This means that i'll get back my money? Because my money missing from my credit card account.
|
basically you HAVE paid for them, but you don't have to pay for them again
Izual83
Quote:
|
Originally Posted by Lonesamurai
It means that although you DID pay for them, the first ones were blocked and he has replaced them for free...
basically you HAVE paid for them, but you don't have to pay for them again |
They make this move as a gift, instead it is only what I had because I paid it.
GG NCsoft.
Talithan
There is one other issue here too. A friend of mine has had this issue, and he had linked all his accounts to his ncsoft account for ease of purchase in future. However, with this being the tournament weekend, and still no sign of returned accounts, he won't be getting and Z-keys on any of those accounts for his predictions, as he isn't able to make predictions 
Kayzin Kasato
Wow, seems like they're still working on it!
Quote:
|
Hello, Thank you for your patience as we worked to resolve this issue for you. After further reviewing this issue, it appears that your NCsoft master and Guild Wars game accounts were blocked in error. We sincerely apologize for any inconvenience this may have caused you. Your NCsoft master and Guild Wars game accounts are now unblocked and you should be able to successfully log into them. As part of this error, the Guild Wars Access Key you purchased was disabled and the charge for the online purchase was voided/not captured by our billing system, meaning that you were not billed for this purchase attempt. As compensation for our error, we are replacing the access key which was disabled by mistake, free of charge. We have applied the following access keys to your account to replace each that were mistakenly disabled: xx (Skill Unlock Pack: GWEN) xx (Skill Unlock Pack: Nightfall) xx (Skill Unlock Pack: Factions) xx (Skill Unlock Pack: Prophecies) xx (Skill Unlock Pack: Core) xx (GWEN) Again, we apologize for any inconvenience this issue may have caused you, and we hope that this does not interfere with your enjoyment of the game. If you have any further questions, please let us know. Regards John NCsoft Account Support |
Izual83
NCStore didn't get money from me, maybe it will return soon, i hope. :|
Quote:
|
Hi XXXXX, The funds were not captured by us, so the pending charges will disappear without actually charging your credit/debit card, depending on your financial institution's policies, in approximately 24-72 hours. These amounts are removed by your bank per its policies and is not something we can forcibly remove from our end. Let us know if you have any further questions. Thank you, XXXX Guild Wars Account Support |
Robinek
Back in game
Thank you all.
Thank you all.
enter_the_zone
WOW, Anet and NCSoft /fail at processing credit card information, and they want us to pay by credit card... I hate to think what the failure to process the information correctly implies about their inability to keep that information safe.
Might I suggest a Re-enable keys button on the database interface, since an hour to reactivate keys on an account is ridiculous. Sure, it might take a week or two of a decent coders time, but that'd reduce time wastage immensely. Efficiency, people, efficiency.
Might I suggest a Re-enable keys button on the database interface, since an hour to reactivate keys on an account is ridiculous. Sure, it might take a week or two of a decent coders time, but that'd reduce time wastage immensely. Efficiency, people, efficiency.
sirblue
Hi all,
I'm still blocked, just wondering if the folks at support are still working on it... So, anyone reveived word regarding this mess today?
Cheers,
sirblue
I'm still blocked, just wondering if the folks at support are still working on it... So, anyone reveived word regarding this mess today?
Cheers,
sirblue
Lucia
Will new purchases with credit card be OK from now on?
If we buy today, might we still get banned?
If we buy today, might we still get banned?
Lonesamurai
Quote:
|
Originally Posted by Lucia
Will new purchases with credit card be OK from now on?
If we buy today, might we still get banned? |
blackpalm
so i suppose the store is working fine again??..
i was about to buy something in the NCstore untill i saw this thread.. so i waited for a while.
hopefully all your accounts will be unblocked soon...
Gr Blackpalm
i was about to buy something in the NCstore untill i saw this thread.. so i waited for a while.
hopefully all your accounts will be unblocked soon...
Gr Blackpalm
Red01Mustang
Well, I got the "Your Guild Wars account has been terminated for payment fraud" message this morning after buying the pet unlock pack. It's only been 7 or 8 hours since I sent the e-mail to support, how long on average does it take to get this resolved?
Inde
Red01, this issue was resolved early June. You need to contact support with this issue as there haven't been any recent reports of this happening.
rick1027
id say a day or so if longer bug them til it gets resolved
Cazy Barks
dont count on this to be over yet, i was recntly banned for accout fraud. so i went looking around and to check what teh codewas for why it was banned i tryed to log on and it took away all of my bonus thing, EOTN, extra character slots the collecters edition i bought 2 hours ago, and i had made an assasin right b4 i was banned and when i went over him in character select it had said i didnt own that expansion.
![]HM[ Sabre Wolf](/static/static/../Img/avatar102835_2.gif){kind=avatar}
]HM[ Sabre Wolf
it might call it fraud if you buy too many packages at once... so when you buy 3-5 different items from the store at once... they might flag your credit card as fraud/stolen... think of it as an annoying security blocker... it does happen... for instance at Shell Gas, if you use your debit card at a pump then use it again later that day at a differnt Shell Station, they will block it at the pump and you must use the card in the store for security purposes because it might be stolen. I ran into that issue a couple of times, but if you look at it from the personal safety part, its understandable. Might be wise to space your purcheses out a little due to this sensitve fraud blocker.
Cazy Barks
no i phrased that wrong earlyer, but i had owned eotn and an extra charater spot for a while (over 5 months) and today (3 hours ago) i was banned for the collecters edition
Vilaptca
Quote:
|
Originally Posted by Cazy Barks
dont count on this to be over yet, i was recntly banned for accout fraud. so i went looking around and to check what teh codewas for why it was banned i tryed to log on and it took away all of my bonus thing, EOTN, extra character slots the collecters edition i bought 2 hours ago, and i had made an assasin right b4 i was banned and when i went over him in character select it had said i didnt own that expansion.
|
Any recent purchases from the ingame store? Skill packs? Pet pack?
wilebill
And these are the people who are going to be supporting Aion?
Cazy Barks
Quote:
|
Originally Posted by Vilaptca
Not sure exactly why you got banned. But most of the people here was because of an error in the ingame store. Since you can't buy the collector's edition in the ingame store, you may have a completely different problem from the rest of these people.
Any recent purchases from the ingame store? Skill packs? Pet pack? |
Theus Latius
I tried to log on today after not having been on for a while and...
BAM!!! got a Code=45
Lame since i couldn't have done anything. Still waiting on support. Sigh
BAM!!! got a Code=45
Lame since i couldn't have done anything. Still waiting on support. Sigh
Mordakai
Just wanted to say I just bought an additional storage pane with no problems, so it's not happening to everyone. (Bought Monday, July 27)
I hope everyone who does have problems will get their accounts restored ASAP.
I hope everyone who does have problems will get their accounts restored ASAP.
Theus Latius
Thankfully support unbanned my account. Apparently my account was accessed by a third party and it wasn't an isolated incident, so I'm answering some questions for the support team so they can figure out what happened. I never lost anything (not that I have anything to steal :P), hope anyone else whose accounts were accessed didn't lose anything either...
dunky_g
Just got slapped with a 2 week ban.
Pitty they dont even tell you what its for...
Pitty they dont even tell you what its for...
leeky baby
Just got hacked still havnt got onto my account but after going throu support they have now banned my account for 2 weeks... So instead if giving me my account bl they do that instead doesn't make much sense!
codenixm
I just realized that my account was banned for fraud payment also.
All I did was to buy the extra storage pane for free when the promotion was available.
I've been telling them but all they gave me was a lame crap like "Your PlayNC account and Guild Wars account email address was same. You are not suppose to". For a week they refuse to solve this problem. They're the fraud by calling me a fraud.
And here's the kicker.
I'm a member of a online press, and I have to write about Guild Wars 2 articles today. I'm about to lose faith in ArenaNet but still have to post articles about them. My life..
All I did was to buy the extra storage pane for free when the promotion was available.
I've been telling them but all they gave me was a lame crap like "Your PlayNC account and Guild Wars account email address was same. You are not suppose to". For a week they refuse to solve this problem. They're the fraud by calling me a fraud.
And here's the kicker.
I'm a member of a online press, and I have to write about Guild Wars 2 articles today. I'm about to lose faith in ArenaNet but still have to post articles about them. My life..
Gaile Gray
Hi there,
We're real sorry to hear that a few of you are having issues of this sort. The Support Team will be happy to give personal assistance to anyone who's having a problem with an erroneous account termination.
Why don't you send me a PM with as much of this info as you can:
Thanks a bunch!
We're real sorry to hear that a few of you are having issues of this sort. The Support Team will be happy to give personal assistance to anyone who's having a problem with an erroneous account termination.
Why don't you send me a PM with as much of this info as you can:
- Your account (user) name
- What Err Code or other reason you're receiving when you attempt to log into the game
- When the problem arose
- Your 12-Digit Support Ticket / Incident Number
Thanks a bunch!
kekeoki
im having error 045 now
BenjZee
OLD THREAD + the fact that isn't error 045 not related to this fraud...if is then contact support with the above information that you seem to have found...
ediit: notice age of thread when you see last person to post was Gaile? ...dont wanna start any fights here that was just an observation
http://wiki.guildwars.com/wiki/Error_045
ediit: notice age of thread when you see last person to post was Gaile? ...dont wanna start any fights here that was just an observation
http://wiki.guildwars.com/wiki/Error_045
Rogue42
Quote:
|
Originally Posted by kekeoki
im having error 045 now
|
crimsonrain158
Quote:
|
Originally Posted by Rogue42
I bought a storage pane yesterday and got that message today.
|
rick1027
just to the people who have to contact support give anet as much info you you can the more detail you can send the more chance they believe ya
BenjZee
OOO So it is, theyre pretty helpful because i had this problem when i used a new card. Give them information such as your characters and account name.
NOT PASSWORD
Any serial keys used if you still have them, scans or photographs of them is extremly helpful.
they were helpful for me but now i see it seems to be a common problem between you people on the same thing then theyre more likly to help out and believe that its an error on their store software side.
NOT PASSWORD
Any serial keys used if you still have them, scans or photographs of them is extremly helpful.
they were helpful for me but now i see it seems to be a common problem between you people on the same thing then theyre more likly to help out and believe that its an error on their store software side.