Support's view on potentially abusive behaviour - Guild Wars Guru archive powered by Guild Wars Legacy

upier

Grotto Attendant

Join Date: Mar 2006

Done.

[JUNK]

27 Jun 2009 at 12:03 - 1

I was happily playing around in Aspy, when I get called a (carebear)fag. And it wasn't a good day to call me a fag.
So I took a screenshot, sent it to support explaining them that I do not approve of such behaviour and asking if they could look into it.
A few hours later - I got a response:

Quote:

Originally Posted by GW Support Team

The screenshot was reviewed. We would not consider the singular remark an actionable violation. Guild Wars has two features that players can use to shield themselves from this type of misbehavior.

- The first is our chat filter system. You can adjust this filter by opening your Options menu ("F11" on your keyboard when logged into the game) and adjusting the setting to either "None," "Normal," or "Maximum."

- The second is our Ignore feature, which can be accessed through the Friends list ("N" on your keyboard when logged into the game). You can add a player to the Ignore list by typing their name into the "Ignored" box and pressing Enter. You will ignore all the characters on that character's account. Please note that there is a limited number of names that can be added to your Ignore list.

We appreciate your support of Guild Wars and your interest in keeping the game world pleasant for all players.

And it was this:

Quote:

We would not consider the singular remark an actionable violation.

that made me curious.

So, I replied asking them if this rule applies to ANY singular remark, or just the one in question (I actually asked if this would also apply to something like "RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOer").
And this is what I got back:

Quote:

Because this was done in private chat and was just a single rude remark, it is best handled by placing the player on the ignore list. This would apply to any singular rude remark.

I then send them another mail explaining them that this happened in TEAM chat, rather than private chat - but that didn't influence anything.

Now, to make this clear - I have no issues with the actions support undertook (or didn't in this case). If I did, I'd be sharing this with them.
I am just bringing this up because it seems that the system that they have in place is much more forgiving than I imagined.
The rules state that:

Quote:

Originally Posted by GW's Rules Of Conduct

While playing Guild Wars, you must respect the rights of others and their rights to play and enjoy the game. To this end, you may not defraud, harass, threaten, or cause distress and/or unwanted attention to other players. You will not report players maliciously, or cause them to be investigated without reason.

You may not use sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, or racially or ethnically offensive language.

But evidently, one can utter any word one wishes as long as one says it once and not in a public chat.

4thVariety

Krytan Explorer

Join Date: Jun 2005

European Union

ADL

E/

27 Jun 2009 at 12:28 - 2

People do not get thrown into jail for insulting each other at the sports arena. In the same way it is not advisable to nuke GW accounts for similar things. Just because the game only has one option to penalize players does not mean it should get used all the time.

If there were other, less capital punishments, then ArenaNet could do a crackdown on such relatively minor insults by screwing with their drop rate for 6h of gameplay or similar stuff. But at the moment the best way to cope with insults is to man up, take it to the face, shrug it off and laugh like a maniac (only for good measure).

Someday I'd like to hear the story how you came to choose that avatar of yours though.

Haxor

Krytan Explorer

Join Date: Aug 2008

Legion of the Feng Huang [ASH]

27 Jun 2009 at 12:40 - 3

Quote:

Originally Posted by upier

I was happily playing around in Aspy, when I get called a (carebear)fag. And it wasn't a good day to call me a fag.
So I took a screenshot, sent it to support explaining them that I do not approve of such behaviour and asking if they could look into it.

So you're the kind of person that ruins this game. Good to know. Stop being oversensitive and grow a pair.

I'm extremely pleased with how support handled this, and it has restored at least some of my faith in how Anet handles bans.

MagmaRed

Furnace Stoker

Join Date: Mar 2007

Our Crabs Know True [LOVE]

R/

27 Jun 2009 at 12:42 - 4

Although I won't say the person was 'right' in his action, it seems it was a single insult. Now, if he had said it several times, or made several insults, or if he had even continued to harrass you later on, then definitely support would have actioned him.

It is a game, and 1 person got upset and made a comment he shouldn't have made. That seems to be the end of it from what you described. I'd bet he is marked though. So if he continues to make these single remarks and gets reported for them, he may find himself getting actioned for them.

Rocky Raccoon

Desert Nomad

Join Date: Jan 2007

Massachusetts, USA

Guardians of the Cosmos

R/Mo

27 Jun 2009 at 12:52 - 5

I would hope that if that person was reported multiple times for individual incidents that ANET would then take action.

upier

Grotto Attendant

Join Date: Mar 2006

Done.

[JUNK]

27 Jun 2009 at 12:53 - 6

Quote:

Originally Posted by 4thVariety

People do not get thrown into jail for insulting each other at the sports arena. In the same way it is not advisable to nuke GW accounts for similar things. Just because the game only has one option to penalize players does not mean it should get used all the time.

If there were other, less capital punishments, then ArenaNet could do a crackdown on such relatively minor insults by screwing with their drop rate for 6h of gameplay or similar stuff. But at the moment the best way to cope with insults is to man up, take it to the face, shrug it off and laugh like a maniac (only for good measure).

The issue is that if you look at their rules:
http://www.guildwars.com/support/leg...d_outcomes.php

Quote:

The following will result in an account mark (suspension) or an account termination, depending upon the severity of the matter:
* Inappropriate in-game behavior — such as obscene, offensive, or racist talk or behavior, abuse of another player, or harassment.

I would assume that I, for instance, can not drop the n-word, without potentially getting banned.
But evidently - if I do it once, in a team/private chat it's ok.

Plus it also sheds some light onto the "I just got banned for calling a guy XY".
Evidently, you don't get banned if you slip on a banana-peel. You need to get up and step on it again and fall again.

Off:

Quote:

Originally Posted by 4thVariety

Someday I'd like to hear the story how you came to choose that avatar of yours though.

Got bored of the QQing Homer and then saw Tingy.
It's just so ... gleeful, jovial, glad, joyous, happy, cheerful, sprightly, blithe, airy, light-hearted; vivacious, frolicsome, sportive, hilarious.

Quote:

Originally Posted by Haxor

So you're the kind of person that ruins this game. Good to know. Stop being oversensitive and grow a pair.

I'm extremely pleased with how support handled this, and it has restored at least some of my faith in how Anet handles bans.

*blows kiss*

pumpkin pie

Furnace Stoker

Join Date: Jul 2006

behind you

bumble bee

E/

27 Jun 2009 at 12:57 - 7

so its okay if i call another players a RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GO tard just once? cause its a single remark..... ??

then another week i call another random player another insulting names, and this random player have no idea that i randomly called another player a xxx and I get away with it? cause its all single isolated incident.

woohoooooooo. aint that fun for player who like to abuse other player... yipee

Kumu Honua

Jungle Guide

Join Date: Feb 2008

27 Jun 2009 at 13:19 - 8

This is just one random person in charge not doing what all the other random people in charge do.

Some of them will warn/ban/whatever on just your word. Others require multiple reports...

Just unlucky to get someone who requires many reports. Perhaps if you had sent it 20 minutes later the person would have been punished.

That's the problem with support. They don't apply things universally.

SurrealFi

Ascalonian Squire

Join Date: Jan 2008

Me/A

27 Jun 2009 at 13:22 - 9

It's all about getting the "right" person to look into it, or simply down to good luck if you want someone banned. Some people at support swings the ban bat at absolutely everything, while some others simply dont care and you get replies like the op did. :-)

AND, if you have been making several reports in a short period of time, you'll get a label on your account/email aswell as an whining idiot and you'll simply get ignored and only recieve automated answers. And about the ops problem: Yes, they have been banning people before when such language has been spoken but.. they're a little bit tougher now.

If you want to report someone, make sure it's freaking important cause right now they got orders to do as little as possible with the playerbase.

Nodakim

Krytan Explorer

Join Date: May 2008

Hrvatska

N/Me

27 Jun 2009 at 13:24 - 10

Calling somebody a fag isnt a offensive behavior,it is an offensive act.
Behavior would be if he called you a " a RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GO loving faggot" and continue to harass you.
Which he didnt,so basicly,dont be a crybaby.

4thVariety

Krytan Explorer

Join Date: Jun 2005

European Union

ADL

E/

27 Jun 2009 at 13:30 - 11

Quote:

Originally Posted by upier

It's just so ... gleeful, jovial, glad, joyous, happy, cheerful, sprightly, blithe, airy, light-hearted; vivacious, frolicsome, sportive, hilarious.

If there only was one more word in the English language to describe him...

Inde

Site Contributor

Join Date: Dec 2004

27 Jun 2009 at 13:39 - 12

I'm going to have to agree with a lot of others here, it's a single word. He wasn't harassing you by repeatedly typing it, as far as insults even go it was pretty weak, you have the option to put the guy on ignore, to not team up with him again, to increase your chat filter and more. The power is really in your hands as the player, and anyone else's hands if a similar incident occurs. If you don't want to hear that word then the maximum filter in Guild Wars would edit it out.

Since you can ignore, change your filter settings and not team up with this player you are the one responsible for any action that needs to be taken. Support did the right thing.

superraptors

Grotto Attendant

Join Date: Dec 2008

W/

27 Jun 2009 at 13:47 - 13

griefers who report are seriously sad, get off the net if you cant handle insults, cuz afterall your on the net, stop griefing other players by banning just because you forgot to turn on your filter, its there for a reason, for sooks.

Rocky Raccoon

Desert Nomad

Join Date: Jan 2007

Massachusetts, USA

Guardians of the Cosmos

R/Mo

27 Jun 2009 at 14:01 - 14

Quote:

Originally Posted by superraptors

griefers who report are seriously sad, get off the net if you cant handle insults, cuz afterall your on the net, stop griefing other players by banning just because you forgot to turn on your filter, its there for a reason, for sooks.

For Sooks? The fact you are on the internet doesn't automatically mean you should lose a civility. Anonymity is no excuse for bad behavior.

upier

Grotto Attendant

Join Date: Mar 2006

Done.

[JUNK]

27 Jun 2009 at 14:04 - 15

Regarding the filter - why does it then matter if the remark was a said only once?
Calling someone a name will be blocked the first time AND it will be blocked if you say it ten times. But if you say it once, by the looks of it, nothing happens, but if you say it multiple times, there is a chance of a different result.
So I really do not see the importance of the filter being on or off.

Inde

Site Contributor

Join Date: Dec 2004

27 Jun 2009 at 14:13 - 16

The filter is not used to determine if words are bannable or not, the filter is for those people who choose not to see offensive language and a tool for the player. This would also be why there are various levels of the filter in Guild Wars. From none, normal to maximum. As a player, you can choose what filter level you are comfortable with and play that way.

This is not a case of a player trying to get around the filter, or of someone harassing you. You have the tools at your disposal to handle this situation. That's important. Guild Wars allows you to set that filter to what you want your gameplay experience to be. If you are comfortable with all levels of swearing then you don't have to have that filter at all. That means that while in guild/team/private chat you are okay with all manner of cursing and those you are with are okay with it, then no one is going to be banned. If you want just the most offensive words removed, set it to normal. This means that it will remove words you would probably not normally hear in polite/public conversation. If other words that would not be typically included in a filter are offensive to you then set it to maximum.

As I said, the filter wasn't intended to be a list of words that are bannable offenses. A bit of common sense tells most players that public and extreme cursing is bad and will probably get you banned, but as for other language this is a personal choice and you have the tools to prevent/solve these problems.

Enon

Lion's Arch Merchant

Join Date: Mar 2006

Taking a dip at Nundu Bay

27 Jun 2009 at 14:18 - 17

Filtered or not - the guy still called Upier a fag, which is wrong. Plus, a single word can be just as offensive, if not more, as a whole sentence, depending on the player's background.

Inde - He indeed wasn't harassing him by repeatedly typing it. Instead, he just typed it once with the obvious intention to 'upset' Upier, thus it is still considered to be harassing.

Upier would've never seen the word if he had the chat filter on, yes.
Upier could've put him on his ignore list to avoid further confrontation (which didn't happen anyway), yes.
But this does NOT change the fact that he was called a fag.

It's one of the most disapproval words regarding sexuality and should be avoided at all costs. You seriously have no idea how much this word can upset a person.

Commander Ryker

Site Contributor

Join Date: Jun 2005

R/

27 Jun 2009 at 14:28 - 18

Quote:

Originally Posted by Enon

Inde - He indeed wasn't harassing him by repeatedly typing it. Instead, he just typed it once with the obvious intention to 'upset' Upier, thus it is still considered to be harassing.

No it isn't.

ha⋅rass [huh-ras, har-uhs]
–verb (used with object)
1. to disturb persistently; torment, as with troubles or cares; bother continually; pester; persecute.
2. to trouble by repeated attacks, incursions, etc., as in war or hostilities; harry; raid.

repeated and persistent = harassment

Enon

Lion's Arch Merchant

Join Date: Mar 2006

Taking a dip at Nundu Bay

27 Jun 2009 at 14:44 - 19

I can find quite a few sites that don't explicitly refer to harassing as being repeated and persistent. Not sure what to believe or not :-)

Nerel

Jungle Guide

Join Date: Jun 2008

Australia, what you want my home address?

[CAT]

Mo/

27 Jun 2009 at 14:48 - 20

Quote:

Originally Posted by superraptors

griefers who report are seriously sad, get off the net if you cant handle insults, cuz afterall your on the net, stop griefing other players by banning just because you forgot to turn on your filter, its there for a reason, for sooks.

All things in moderation, especially moderation...

It seems that support made a good call here, in choosing not to take action over a singular insult that wasn't overly offensive (but a single word) or any form of prolonged harassment...

That isn't to say the person making the report (Upier) was wrong, and it certainly doesn't make them the griefer...no, the RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOwit who decided to make the abusive comment is the griefer here, the fact that you seem to think otherwise is truly insane...

Act like a retard, and risk getting reported for it... don't blame the person doing the reporting, blame the moron taking the reportable action...

I'm still looking for the relevant section of the hypertext transfer protocol that requires us to discard all civility and behave like crass morons.

Quote:

Originally Posted by Enon

I can find quite a few sites that don't explicitly refer to harassing as being repeated and persistent. Not sure what to believe or not :-)

Yes, finding quite a few websites that choose to redefine what a word in the English language means, or ignore it's actual meaning altogether... is a simple matter, and also irrelevant.

Commander Ryker

Site Contributor

Join Date: Jun 2005

R/

27 Jun 2009 at 15:02 - 21

Quote:

Originally Posted by Enon

I can find quite a few sites that don't explicitly refer to harassing as being repeated and persistent. Not sure what to believe or not :-)

Really? Prove it. Here's mine.

Dictionary.com - Link for what I already posted.

PRINCETON UNIVERSITY - S: (n) harassment, molestation (the act of tormenting by continued persistent attacks and criticism)

thefreedictionary.com - ha·rass (h-rs, hrs)
tr.v. ha·rassed, ha·rass·ing, ha·rass·es
1. To irritate or torment persistently.
2. To wear out; exhaust.
3. To impede and exhaust (an enemy) by repeated attacks or raids.

Cluebag

Academy Page

Join Date: Jul 2008

Mo/

27 Jun 2009 at 15:05 - 22

Quote:

Originally Posted by Commander Ryker

No it isn't.

ha⋅rass [huh-ras, har-uhs]
–verb (used with object)
1. to disturb persistently; torment, as with troubles or cares; bother continually; pester; persecute.
2. to trouble by repeated attacks, incursions, etc., as in war or hostilities; harry; raid.

repeated and persistent = harassment

So by that definition, I'm allowed to come up and grab your ol' lady's tit once and we're all cool. If I do it twice, THEN its harassment...

Rocky Raccoon

Desert Nomad

Join Date: Jan 2007

Massachusetts, USA

Guardians of the Cosmos

R/Mo

27 Jun 2009 at 15:08 - 23

I think if we use this definition it would be more accurate.

in⋅sult
1. to treat or speak to insolently or with contemptuous rudeness; affront.
2. to affect as an affront; offend or demean.
3. Archaic. to attack; assault.

upier

Grotto Attendant

Join Date: Mar 2006

Done.

[JUNK]

27 Jun 2009 at 15:10 - 24

Once again:

Quote:

You may not use sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, or racially or ethnically offensive language.

....

The following will result in an account mark (suspension) or an account termination, depending upon the severity of the matter:
* Inappropriate in-game behavior — such as obscene, offensive, or racist talk or behavior, abuse of another player, or harassment.

Would "fag" fall under this category? How about f***er? The n-word?
Evidently, if you say it once in a team/private chat, it doesn't.

Quote:

Originally Posted by Inde

The filter is not used to determine if words are bannable or not, the filter is for those people who choose not to see offensive language and a tool for the player. This would also be why there are various levels of the filter in Guild Wars. From none, normal to maximum. As a player, you can choose what filter level you are comfortable with and play that way.

This is not a case of a player trying to get around the filter, or of someone harassing you. You have the tools at your disposal to handle this situation. That's important. Guild Wars allows you to set that filter to what you want your gameplay experience to be. If you are comfortable with all levels of swearing then you don't have to have that filter at all. That means that while in guild/team/private chat you are okay with all manner of cursing and those you are with are okay with it, then no one is going to be banned. If you want just the most offensive words removed, set it to normal. This means that it will remove words you would probably not normally hear in polite/public conversation. If other words that would not be typically included in a filter are offensive to you then set it to maximum.

As I said, the filter wasn't intended to be a list of words that are bannable offenses. A bit of common sense tells most players that public and extreme cursing is bad and will probably get you banned, but as for other language this is a personal choice and you have the tools to prevent/solve these problems.

As I have said, I don't see the filter playing any kind of a role in this. Otherwise, I can't see why any bans would be handed out due to the use of inappropriate language. If that kind of language gets blocked each time - why does it matter then if one says it once or hundred times. And if a player has the option of blocking someone - that completely prevents all language from that person. No bans would thus be ever needed.
The way I see the filer as a way to prevents distress. But that does not change the fact that an inappropriate action was taken. And the subjects that are designed to deal with this should deal with this.

The problem of course is that evidently, a single remark does not constitute an inappropriate action. And this is what I found interesting, since I never knew that the rules were interpreted this way.

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

27 Jun 2009 at 15:13 - 25

Quote:

Originally Posted by Cluebag

So by that definition, I'm allowed to come up and grab your ol' lady's tit once and we're all cool. If I do it twice, THEN its harassment...

That has to be one of the worst analogies I've ever seen.

Need More Donuts

Banned

Join Date: Aug 2008

D/W

27 Jun 2009 at 15:14 - 26

Grow a pair. If you can't handle people insulting you in a game what will you do in the real world?
For now take advantage of the ignore list and chat filters...

Rocky Raccoon

Desert Nomad

Join Date: Jan 2007

Massachusetts, USA

Guardians of the Cosmos

R/Mo

27 Jun 2009 at 15:22 - 27

Quote:

Originally Posted by upier

Once again: Would "fag" fall under this category? How about f***er? The n-word? Evidently, if you say it once in a team/private chat, it doesn't.

Perhaps the person in support was a homophobe.

Loralai_gw

Pre-Searing Cadet

Join Date: Mar 2007

27 Jun 2009 at 15:25 - 28

You expected Anet to ban this person because you took offense to a word. Yes it was an insult, yet it was inappropriate but you can stop that from happening again. Why are you so against taking action yourself? I don't understand the reasoning when you have everything at your disposal to stop the incident from reoccurring. Why do some feel this need to have someone stand over them and hand out punishment? Is it revenge? The need for misplaced justice?

We all ready know that NCSoft is inconsistent with punishment. There's no need to debate that. So I can't figure out why some people feel this overwhelming need to tattle tale and then want the authority figure to pass out punishment for a situation they could very easily have resolved themselves.

zelgadissan

Forge Runner

Join Date: Feb 2008

The Warrior Priests [WP]

Me/Rt

27 Jun 2009 at 15:28 - 29

Quote:

Originally Posted by upier

Would "fag" fall under this category? How about f***er? The n-word?
Evidently, if you say it once in a team/private chat, it doesn't.

To me this is the crux of the issue. If every offensive word isn't treated the same way (btw I don't think they should be), then I'd love to see a list in increasing severity. Of course, common sense could make one, but let's be honest, a lot of people don't have that

Plus, people anymore are pretty much desperate to find a way to sue people if every single possibility of life isn't written out in text, so something like that is probably in Anet's best interest...

Cluebag

Academy Page

Join Date: Jul 2008

Mo/

27 Jun 2009 at 15:28 - 30

Quote:

Originally Posted by Snograt

That has to be one of the worst analogies I've ever seen.

I gather you've never been to an EEO/Sexual Harassment training course.

All I'm stating is that webster's definition of harassment isn't all inclusive. Other forms of harassment exist, and they don't require repetition to be considered harassment. Thus, relying on merriam-webster's definition to exonerate you from a sexual harassment case (I only grabbed her tit once), well, good luck with that.

Yeah, yeah, this is only a game, blablabla. Just pointing out holes in that case's defense, that's all.

HawkofStorms

Hall Hero

Join Date: Aug 2005

E/

27 Jun 2009 at 15:46 - 31

And... a civil remedy vs a criminal one.

On topic, A.net doesn't want to punish people for one "slip of the tongue." They want to punish people for repeatedly, violent or offensive behavior that is directed at another. One is acceptable because everybody slips up now and then. The other is not because it boarders on psychotic.

Rocky Raccoon

Desert Nomad

Join Date: Jan 2007

Massachusetts, USA

Guardians of the Cosmos

R/Mo

27 Jun 2009 at 15:53 - 32

Quote:

Originally Posted by HawkofStorms

And... a civil remedy vs a criminal one.

On topic, A.net doesn't want to punish people for one "slip of the tongue." They want to punish people for repeatedly, violent or offensive behavior that is directed at another. One is acceptable because everybody slips up now and then. The other is not because it boarders on psychotic.

To punish repeat offenders there must be record on said person to know that they are a repeat offender. Upier was not wrong to report that person even if no action was taken, a record has been established for future reference.

moriz

??ber t??k-n??sh'??n

Join Date: Jan 2006

Canada

R/

27 Jun 2009 at 15:58 - 33

i was once stalked by a person, using multiple accounts, and had death threats uttered against me in some rather graphic detail. ncsoft support did nothing. in comparison, your screenshots look kinda tame.

as a general rule of thumb, tech support will gladly turn the blind eye on these kind of things, until someone quite literally get murdered. tech support will always do the least amount of work as possible. there's no changing that.

The Air Revenger

Lion's Arch Merchant

Join Date: Feb 2008

Looking For TA Guild!

W/

27 Jun 2009 at 16:16 - 34

lol ncsoft support is terrible. they never do anything unless its REALLY REALLY bad. I love how they said "because it only happened once" to me thats an open invitation for people to go around and just say one bad thing to someone and then be like "ha ha i cant be baned i only said it once" and also i love Cluebag's analogie(even if its not correct its still funny)!

Arkantos

The Greatest

Join Date: Feb 2006

W/

27 Jun 2009 at 16:27 - 35

Support handled this perfectly. People don't get banned for calling a single person a single offensive name. He called you a fag. Put him on ignore, problem solved. I really hope you weren't expecting the person to get a 3 day ban over this.

As Need More Donuts said, if you can't take being called a name on an online game, what do you do in the real world? You can't go to the police if someone walks up to you at a mcdonalds and calls you a fag. You can either suck it up and accept the fact that there are people like that, or cry yourself to sleep at night because of it.

Teutonic Paladin

Wilds Pathfinder

Join Date: Feb 2006

TW

W/

27 Jun 2009 at 16:45 - 36

If this comment made you unhappy, you need thicker skin. It sucks that you were made unhappy, but banning the other player only serves to cause further unhappiness. He shouldn't have insulted you, but is it worth ruining his entire day (or multiple days!) just to get some petty revenge?

Also, anyone seeking to abuse this ruling is going to be in for a rude surprise when someone else handles their ticket and wants to make an example.

-Sonata-

Lion's Arch Merchant

Join Date: Nov 2007

Pretty Hate Machines [NIN]

Me/

27 Jun 2009 at 16:54 - 37

Flip the coin; If Support began banning for a single offensive word infraction they would be accused of weilding the ban hammer without consideration of circumstance.

I actually take both sides of this situation. "Fag" was used as hate speech in this case and I dispise the use of that word, or other words in the same manner, whether it's once, or one hundred times. It shows lack of maturity, lack of knowledge, and lack of discipline.

With that said though, I also support, Support. While the use of the word was wrong, they didn't weild the ban hammer like a dictator.

There was nothing wrong with sending a screenshot and reporting it. That's fine and within your right. However, given the circumstance (and I'm NOT excusing the word that person said), the situation was handled in the best manner possible.

If that person continues to behave in the manner in which they did towards you, that person will eventually get their well deserved punishment.

Gift3d

Forge Runner

Join Date: Feb 2007

Las Vegas

Enraged Whiny Carebears [oR]

W/E

27 Jun 2009 at 16:56 - 38

It's all natural selection. Quit acting like a carebear, nobody likes them and it's more embarrassing for you than you know.

E-socialism here, nahm say'n.

Braxton619

Desert Nomad

Join Date: Jul 2008

A/W

27 Jun 2009 at 17:17 - 39

Very surprising, there was this one dude that cussed me out in private chat, I took a screen shot, and sent it to ArenaNet. 2 hours later, they replied they suspended his account for inappropriate language.

I send any screen shots to ANET I think should be handled(cussing, illegal stuff), and they always suspend the person.

Shadowhaze

Nothing, tra la la?

Join Date: Oct 2007

27 Jun 2009 at 17:22 - 40

Quote:

Originally Posted by Enon

Filtered or not - the guy still called Upier a fag, which is wrong. Plus, a single word can be just as offensive, if not more, as a whole sentence, depending on the player's background.

Inde - He indeed wasn't harassing him by repeatedly typing it. Instead, he just typed it once with the obvious intention to 'upset' Upier, thus it is still considered to be harassing.

Upier would've never seen the word if he had the chat filter on, yes.
Upier could've put him on his ignore list to avoid further confrontation (which didn't happen anyway), yes.
But this does NOT change the fact that he was called a fag.

It's one of the most disapproval words regarding sexuality and should be avoided at all costs. You seriously have no idea how much this word can upset a person.

I would tend to agree more with this side.

I kind of find the support response rather odd. So I'm able to say anything I want as long as I only say it once and nothing will happen to me? O.o

If a word is offensive, it's offensive.

But I probably wouldn't have reported them unless they kept bugging me. Ignore is a decent feature.

And I also agree with -Sonata-.