Code=058 for more than 24 hours

Oh, and is everybody using Mozilla Firefox i wonder?

Just a hunch but, there was a "technical problem" where merchants sold items at low prices etc a few weeks back....

Maybe they had a hacker problem, and have implemented new security programs/defenses

Maybe these are blocking our IP's?

I seriously doubt it. I think that it's most probable that the vendor problem was the result of dozens of updates, large and small, to get ready for Factions. When updating that much stuff, especially while keeping the servers online for people to play on when you're doing it, things can easily go wrong if a careful watch is not kept on everything that's happening.

I don't see why ANET would block your IP unless you did something against the EULA. I do however think it is awfully coincidental that so many people are experiencing the same problem, and I don't think that that many people would be violating the EULA at the same time... this connection problem, as you said, is apparently something wrong on ANET's end, and I would attribute it to the constant updates as well. Unfortunately I don't know what you can do to fix this except cross your fingers and hope that everything works again when the updates are finished. I guess that you should keep looking into it and hope that you can find a resolution that way.

I have just been informed by a friend that accounts that have been used on more than multiple ip's are being deleted, can anybody confirm this?

He also said that if you are using your account from a new IP that you are to inform them of this.

I find this HIGHLY UNLIKELY as alot of broadband users change ip every time they connect.....but i thought i had better make sure.

I don't believe that's true-- I've been playing on my account at home and at work since autumn. Not only are the IP's different, but they are two completely different ISP's.
I don't know why there's any reason to.
As far as I know most broadband connections have static IP's set by their ISP and it's dial-up that changes IP addresses every time you connect.

Hmm. Did a lot of research and i think the problem is with my network, rather than Anet. >.>

im pretty sure the problem isnt my side, im on the janet network at liverpool john moores university, and have been able to use guild wars here since i started uni here, plus the problem began on saturday....after the admin had gone home so it would be impossible for him to make changes to the network at this point.

However i have emailed him asking him if the ports are open....furthermore....if your browsing your using port 80 and thats the port i am struggling to contact the authentication servers on.....strange eh?

I am sure that the problem is not on my end. I have done everything and checked everything here just like mathewthegreat. I got an email from anet last night that said I should just stay online all night and let the factions streaming download. I did so and this morning...nada. Then, I got an email this morning which pointed out that the hijack this log had references to two symantec files. I uninstalled symantec and went with NOD32 for virus protection but these two files were remnants as, I am sure, you all know that removing a symantec program completely is like brain surgery.

I am getting the feeling that tech support is keeping me busy while they are working on something on their end. We were engaged in a game when we got bumped off. When we tried to log back in, we couldn't. Anet keeps probing into "what did you do to your computer" and the answer is nothing.

I wish that they would fess up at least so that people don't end up screwing up their computers trying to remedy something that is not wrong. I can understand that when they introduce a new build, that a person's firewall may not recognise the new build as the old exception. I understand that there may be router issues in this case too but when you don't have a router and disable the firewall and/or make a new exception for gw, this problem should not be an issue. There are a lot of people who are having this problem and so it seems it is on GW's end or so complex that everyone should be having problems.

Yea, I think that most of you should try leaving the client open for hours. I left it on for 6 hours yesterday (while i ate, took ant SAT, and stuff) Came back and it worked. Also I'm pretty sure they are just trying to keep people busy while they fix a problem on their end. I know it's not a problem over here and he's like you HAVE to bypass the router. I checked everything, but I've finally got it to work, granted I didn't have the code 58 error to began with, I just couldn't conenct for a really long time. GOod luck to everyone, hope it works.

Well, I got an email from tech support and they suggested I delete gw.dat and then start up and let it download all the files again. Fortunately, I renamed gw.dat to gw.bak and then let it download for a couple hours til I got to the login screen. I put in my email and password and voila!! Connecting..............error 058. Glad I renamed the file because the old one was 1.4gb and the new one was 60mb. Still at the drawing board.

well if they are lying about the probolem at their end....

In the words of that idiot who runs america...

"fool me once....shame...shame on you....fool me...fool me once...can't get fooled again"

They could atleast be honest about it...i mean its not like some beast of a hacker just hacked into all of our pc's to disable guild wars contacting the AUTH SERVER ONLY....There are far too many people with exactly the same problem arising at EXACTLY the same time.

Well mathewthegreat, I agree with you. I just got another email from gw. "Just for the sake of troubleshooting, disconnect your router and go straight from your modem to the nic". I almost screamed. I HAVE DIALUP you moron. I think that we have a case of level 1 technical support. Another thing, every time you hear from these people, it is another tech. You never get the same person and they never seem to read the history. I have explained ad nauseam that I have dialup and no router but they are brain dead I guess.

This is reminiscent of many problems i have had over the internet, most recently when i got upgraded to 2mb line and was getting 1mb speeds, turned out the exchange couldnt even handle it, even though they profusely indicated they could.

They will throw the monkeys at you until you give up, rather than wasting the time of the brass with such petty squabbles.

If anybody can, try and get them to re-direct you to one of their network technicians/senior network technician and tell them this:

You are unable to connect to auth1.arenanetworks.com via port 80

HOWEVER you are able to connect to:
file1.arenanetworks.com
diag.arenanetworks.com
Both Via port 80.

as can bee seen in the following log:

############### Beginning: Updaters & Login Port Tests.

Check: 6112 auth1.arenanetworks.com (206.127.148.88) --> problem connecting to "206.127.148.88", port 80: Unknown error
Check: 6112 auth1.arenanetworks.com (206.127.148.109) --> problem connecting to "206.127.148.109", port 80: Unknown error
Check: 6112 auth1.arenanetworks.com (206.127.148.45) --> problem connecting to "206.127.148.45", port 80: Unknown error
Check: 6112 auth1.arenanetworks.com (206.127.148.48) --> problem connecting to "206.127.148.48", port 80: Unknown error
Check: 6112 auth1.arenanetworks.com (206.127.148.46) --> problem connecting to "206.127.148.46", port 80: Unknown error
Check: 6112 auth1.arenanetworks.com (206.127.148.92) --> problem connecting to "206.127.148.92", port 80: Unknown error

Check: 6112 file1.arenanetworks.com (216.107.241.21) --> successful
Check: 6112 file1.arenanetworks.com (216.107.241.20) --> successful
Check: 6112 file1.arenanetworks.com (206.127.148.41) --> problem connecting to "206.127.148.41", port 80: Unknown error

Check: 80 diag.arenanetworks.com (206.127.148.93) --> problem connecting to "206.127.148.93", port 80: Unknown error
Check: 80 diag.arenanetworks.com (206.127.146.41) --> successful
Check: 80 diag.arenanetworks.com (206.127.146.55) --> successful
Check: 80 diag.arenanetworks.com (222.231.12.55) --> successful
Check: 80 diag.arenanetworks.com (222.231.12.41) --> successful
Check: 80 diag.arenanetworks.com (206.127.148.47) --> problem connecting to "206.127.148.47", port 80: Unknown error

Check: 6112 diag.arenanetworks.com (206.127.148.93) --> problem connecting to "206.127.148.93", port 6112: Unknown error
Check: 6112 diag.arenanetworks.com (206.127.146.41) --> successful
Check: 6112 diag.arenanetworks.com (206.127.146.55) --> successful
Check: 6112 diag.arenanetworks.com (222.231.12.55) --> successful
Check: 6112 diag.arenanetworks.com (222.231.12.41) --> successful
Check: 6112 diag.arenanetworks.com (206.127.148.47) --> problem connecting to "206.127.148.47", port 6112: Unknown error

############### Ended: Port Tests


See what they say?

I have tried everything on this, still nothing. I am still waiting for tech supports reply from 5 days ago.

Hey I think I know the problem!!
Check closely your file Gw.dat! It should be at least around 1,47 gb or it won't work! I got dial-up internet so that's why i couldn't log in as i couldn't download 200mb(from my 1,27 gb file). But if you get it streaming for about some 6-10 hours in a row at login screen, i think it could work! My friend actually got a broadband connection and it didn't work and then BAM the little news at the right appeared and he could log in again. I checked the files and then 1,47gb!!

Bah i just reasoned like that and then...That's where it came to me arr... I'll try because here at my house, it doesn't work yet with my so slow internet... Got to download 200mb damit!

Hoping to solve that soon,
~Maedhros

Ive deleted my dat file than sat and watch it download 1gb of data for the new dat file in about 5 minutes...on the uni connection 40mb, and it still doesnt fix it, the lightning bolt arrow is gone now :/

Ah crap!!(Sorry, wrong solution...)
Hey and, do you see the little news box just right next to the space where you put your login informations? Cuz, i don't.
Thought, the little lighting bolt isn,t gone yet. And whats a uni connection
40 mb? Seems a fast internet speed...-_-"

~Maedhros

Just wanted to throw this in:

I have been in "contact" (i think you all know what i mean by the quotation marks) with tech "support" (again) since 3/4/06 regarding the Error 58 issue. I was wondering if my IP addressed was blocked, and the answer I got was:

"No, your IP isn't banned. There is an Internet routing issue somewhere that we're trying to track down. I suggested trying to get a new IP because, for some reason, that has been resolving the issue for people. We are still working on the issue from our end, but still do not have an ETA."

So, at least it would seem as though they are working on a solution. Either that or they are feeding me a line of **** to keep me from bugging them too often.

Wow Corrupted Bloodline! Sounds like you got a tech who will own up to the truth of the matter. All they keep telling me is to check my router, delete gw.dat, check my firewall and the like over and over. I feel like I am speaking with below level 1 support. Whoever the tech is that told you that should be commended for honesty.

I guess this is the problem I'm having now too. I get onto the connecting screen and sometimes I'll be able to log-in and get to the character screen yet when I log-in it'll be stuck on the "Connecting..." menu, but I am still getting the Factions d/ls. Maybe I'll just ride that out and see what happens.

I got a strange message from tech support:

"As you know your accounts will log in from a different ISP I suggest using a different ISP at your home. Your network test shows a ping time of well over 200ms. For a standard online game connection you need to have your ping time under 200ms."

First, I DON'T know that I will log in from a different ISP. What does that mean? I only have one isp. Does this person mean IP address I wonder?

Second, what do I do to get under 200ms? Any suggestions? I am lost.

They havent a RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOing clue what theyre talking about.......
They are asking you to change your internet service provider?? WTF IS THAT ADVICE?

One. Your not going to pay a migration fee just to change isp to satisfy them RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOs.
Two. The problem is their side.
Three. If your ping to the auth server was 200 it would still be connecting to the server, which in this case it is not.
Four. THEY INDICATE DIAL-UP USERS CAN FLAWLESSLY USE GUILD WARS. 56k modems frequently ping over 200ms.

Absolute TOSS.

FIVE - I want their job because they are not sufficiently qualified.

i like that red engine stuff, amkes me sound real angry lol

Brought myself to emailing them....



I come representing myself and a few other of the guild wars guru community.

Like hundreds of other guild wars players i am recieving the 058 error and cannot login.

I have run many diagnostics tests and everything is fine my side.

I am unable to connect to auth1.arenanetworks.com via port 80

HOWEVER i am able to connect to:
file1.arenanetworks.com
diag.arenanetworks.com
Both Via port 80.

The problem is on your side.

This problem is the same for many guild wars players, i have a forum full of people with the same problem, all starting in the same week, and they had no previous problems connecting to guild wars.

Your support staff have been telling them allsorts, ranging from changing their ip range to CHANGING THEIR ISP?

I have re-installed many times, deleted my .dat file, let it update many times, even over night, i can update guild wars in a matter of minutes because i am on 40meg connection. whatever i try nothing works.

I remind you again the problem is not client side, unless it is an issue with your guild wars software that a recent patch has caused.

I look forward to hearing from you.

Woo, I got back on today. Connection went through although very slowly. No more code 058 for me. I just waited through the d/ls.

Exciting news from GW tech support! After 4 days of not being able to play, I get this email:

"We thank you for your inquiry. We are escalating your petition to a Senior Technical Support Representative to further assist you. Once they have reviewed your inquiry someone will be in contact with you as soon as possible.

Regards,
Guild Wars Tech Support"

Now at last I will get the senior tech support reason why my computer is obviously too screwed up to play. I am waiting with excitement...still waiting...any minute now.....hello?........

Hooray! Hopefully this is a step in the right direction Dub. I have been in contact with GW support for two and a half weeks and have seen no such reply. Please keep us posted on any possible fixes.

And Matthew, I hope your email gets into the right hands. I want my GW!

THANKS for doing that. I was able to log in and play for abt. 40 min last night, then I lagged out and could not reconnect. Strangely enough, I ran the gw diagnostic abt 30 min prior to that.

Wepeee !! I am looking forward to the Factions Preview Event! Hopefully, they'll get this fixed before friday! Arr got to get my GW streaming because my file is only 1,27 GB... Anyways, hoping to get my GW back... Or we could do something called... um... How do we say that in english arr...(I am normally talking in french...) RECOURS COLLECTIF!!!(Dunno how to say that in english) Was supposed to work flawlessy with 56kb/s and it seems it isn't! And I don't want to change ISP to get GW to work damn it!(Thought i would want broadband or DSL, it costs too much...)
Still hoping...*Not for much longer i fear...*

~Maedhros

Is anyone else getting really sick of not being able to play GW? I feel so helpless. I've also tried everything you guys have posted and still nothing. Support obviously has no idea what's going on due to the lack of comunication. I can only hope THEY solve the problem cause I'm fresh out of ideas?

I also have this problems and I also don't know what to do. Is here anyone who can help us????

Yes, guild wars if they get their fingers out their arses

Omg i think im going to flip.

My reply:

Hello Mathew,

Thanks for contacting the Guild Wars Customer Support. Your description of the problem seems to indicate a conflict with one of your installed Firewall/Security Programs. When there is a new Patch released for Guild Wars, the file “Gw.exe” can be changed in size and checksum. If your firewall is specifically set up to allow access to the internet for the file “Gw.exe”, it can occur, that your Firewall/Security Program doesn’t recognize the “new” and changed “Gw.exe” anymore.

We would suggest you to reset the settings of your Firewall in regards to this particular file. This should resolve the issues you are encountering. If it does not, please let us know and we will work with you further to resolve the issue.

If this doesn't solve the problem you are experiencing, we would like to ask you to provide us with as much information as you can about your current set-up.

-What type of connection are you using (Dial-up, broadband, cable, etc)?
-Who is your service provider (AOL, NTL, Zen, etc)?
-Are you using a router?
-If so, what is the exact model description?
-Are you running any anti-virus or firewall software, and if so, what are the names of their providers (Norton, Black Ice, etc) and are they configured correctly?
-Are you doing anything in particular when you receive the error, or are you doing nothing specific?

We will then further try to resolve this problem with you.

Regards,
The Guild Wars Support Team


How can they reply that when i stated 3 times in my question that the problem IS NOT MY SIDE?

mathewthegreat

"-Are you doing anything in particular when you receive the error, or are you doing nothing specific?"

This question is useful as it could determine whether or not you were munching on chips and salsa while playing which is strictly prohibited in the eula.

lol

LoooL!!

Everyone who has a problem put down all the info they ask for. Per say, I have

Comcast (ISP)
Motorola Surfboard Modem
No router
I use Window Firewall
Avast! Anti-Virus
and no I'm doing nothing.

IF THERE NOT GOING TO SOLVE THIS THEN WE ARE!

what version of windows is everyone using and 32 bit or 64 bit processors?

Im on XP pro 64.

Sabernet (ISP)
US Robotics hardware modem
No Router
Windows Firewall (on and off)
Windows XP pro
NOD32 Anti-Virus (on and off)
512 mb ram
Pentium 4 processor
Trying patiently to log in

Charter
motorola surboard SB4101
no router
zone alarm
xp home
avg antivirus
athlon 64 3000
512 meg ram
radeon x700

cable
chello
no router
windows firewall
windows xp pro
NOD32 AntiVirus
1024 MB Ram
pentium 4
geforce 6600 gt
""ONLY"" push the button connect

Oh yeah, soundblaster live and nvidia FX5600