Code=058 for more than 24 hours

right...........DO this

TURN OFF YOUR FIREWALL, that doesant mean leave it on...

Start> run> cmd> tracert auth1.arenanetworks.com

IF YOU SEE IT REACHING A FEW HOPS THEN THE PROBLEM IS NOT ON YOUR PC.

IF YOU CANNOT RESOLVE EVEN THE FIRST HOP THE PROBLEM IS NOT A ROUTING ISSUE IT IS ON YOUR PC.

If you know how to configure your firewall it would be easier than un-installing it. Youve gotta learn sometime unless you fancy un-installing your firewall/virus scanner every time you get a software update. My advice is to get a decent easy to use firewall like SYGATE

http://www.tucows.com/preview/213160

I dont see the point in these airport control tower firewalls alot of you are using, your pc isnt fort nox. Sygate and firewalls like it are simple and easy to use, they show popups to allow or deny any packets being sent out or in from software. You can then just tick allow permanantly.

Proof it is not my PC.. Just ran the trace again


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>tracert auth1.arenanetworks.com

Tracing route to auth1.arenanetworks.com [206.127.148.92]
over a maximum of 30 hops:

1 8 ms 14 ms 7 ms 10.122.80.1
2 15 ms 9 ms 7 ms 172.22.32.250
3 17 ms 7 ms 7 ms 172.22.32.218
4 8 ms 7 ms 8 ms 172.22.32.194
5 12 ms 21 ms 19 ms 12.117.236.93
6 13 ms 13 ms 13 ms gr1-p3100.attga.ip.att.net [12.123.20.194]
7 18 ms 12 ms 11 ms br1-a340s8.attga.ip.att.net [12.123.20.201]
8 12 ms 20 ms 12 ms 0.so-3-1-0.BR1.ATL4.ALTER.NET [204.255.169.73]
9 13 ms 12 ms 14 ms 0.so-2-2-0.XL2.ATL4.ALTER.NET [152.63.86.174]
10 65 ms 64 ms 71 ms 0.so-6-0-0.CL2.LAX15.ALTER.NET [152.63.10.222]
11 65 ms 63 ms 63 ms POS7-0.GW2.LAX15.ALTER.NET [152.63.117.85]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21

OK, I have this problem, too. i read wat uve said, i ran this test and iono wat any of this means. i just play the games im not used to them bein blocked. anyone wanna help?

############### Beginning: Path Ping/ Trace Route Tests

Route for KR (222.231.14.228)


Tracing route to 222.231.14.228 over a maximum of 30 hops



0 matt- [192.168.2.23]

1 192.168.2.1

2 10.28.0.1

3 24-171-112-1.mgmt.mtvr.il.charter.com [24.171.112.1]

4 pos1-3-br1.stlo.mo.charter.com [68.112.12.170]

5 fl1-380.charter-stl.com [24.217.5.126]

6 12.124.129.97

7 br1-a340s12.sl9mo.ip.att.net [12.123.24.218]

8 tbr2-cl2.sffca.ip.att.net [12.122.10.42]

9 12.123.12.46

10 12.118.116.34

11 203.255.234.45

12 210.120.192.225

13 61.33.1.66

14 211.233.88.155

15 211.233.88.246

16 211.174.55.254

17 * * *

Computing statistics for 42 seconds...

Source to Here This Node/Link

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address

0 matt- [192.168.2.23]

0/ 10 = 0% |

1 1ms 0/ 10 = 0% 0/ 10 = 0% 192.168.2.1

0/ 10 = 0% |

2 11ms 0/ 10 = 0% 0/ 10 = 0% 10.28.0.1

10/ 10 =100% |

3 --- 10/ 10 =100% 0/ 10 = 0% 24-171-112-1.mgmt.mtvr.il.charter.com [24.171.112.1]

0/ 10 = 0% |

4 --- 10/ 10 =100% 0/ 10 = 0% pos1-3-br1.stlo.mo.charter.com [68.112.12.170]

0/ 10 = 0% |

5 --- 10/ 10 =100% 0/ 10 = 0% fl1-380.charter-stl.com [24.217.5.126]

0/ 10 = 0% |

6 --- 10/ 10 =100% 0/ 10 = 0% 12.124.129.97

0/ 10 = 0% |

7 --- 10/ 10 =100% 0/ 10 = 0% br1-a340s12.sl9mo.ip.att.net [12.123.24.218]

0/ 10 = 0% |

8 --- 10/ 10 =100% 0/ 10 = 0% tbr2-cl2.sffca.ip.att.net [12.122.10.42]

0/ 10 = 0% |

9 --- 10/ 10 =100% 0/ 10 = 0% 12.123.12.46

0/ 10 = 0% |

10 --- 10/ 10 =100% 0/ 10 = 0% 12.118.116.34

0/ 10 = 0% |

11 --- 10/ 10 =100% 0/ 10 = 0% 203.255.234.45

0/ 10 = 0% |

12 --- 10/ 10 =100% 0/ 10 = 0% 210.120.192.225

0/ 10 = 0% |

13 --- 10/ 10 =100% 0/ 10 = 0% 61.33.1.66

0/ 10 = 0% |

14 --- 10/ 10 =100% 0/ 10 = 0% 211.233.88.155

0/ 10 = 0% |

15 --- 10/ 10 =100% 0/ 10 = 0% 211.233.88.246

0/ 10 = 0% |

16 --- 10/ 10 =100% 0/ 10 = 0% 211.174.55.254

0/ 10 = 0% |

17 --- 10/ 10 =100% 0/ 10 = 0% matt- [0.0.0.0]

Ok, Mathew. Since my first Hop is timed out what does it mean? 2-13 hit and the others time out. Any ideas since you siad if you can't get the first hop its your pc?

can someone please let me know wat the heck is wrong with mine?
like is it a firewall or wat lol, i mean seriously i dont know wat to do..

Guildwars roxx u have the same problem as me, a router is making us lag on our route to the guild wars servers.

Endeavor what connection are you on, what is the configuration, i.e are you using a router, are you at uni, Do you connect to another pc with internet connection sharing?

sounds like you have a router with a NAT firewall to me, this would explain why you cant see your router (the first hop in this case) in the traceroute.

If i can edit my explanation before:

If you dont recieve any responses on your traceroute then the fault is on your pc!

ok would it matter if i say that i have a...Netgear hub? and the fact that i think 6 comps run off it?

My god yes, and yes again, start with the steps here

http://uk.support.plaync.com/cgi-bin...&p_to pview=1

I don't use a router firewall is off, no anit virus and I have cable internet. Mine is the only pc and I plug straight into the modem.

Ehhh the thing is, ive been able to play GW along timw without any problems so i dont see how the problems r just not startin! and this happened to my comp and moms 2 and she doesnt have a netgear hub...plus ive tried lookin at that thing on GW site and it doesnt work

Same here.

Anyone who was/is in contact with tech support heard anything new besides the standard "cookie cutter" responses??

they havent emailed me back since yesterday idunno i keep u posetd i sent in my report to em.

thats for a netgear router -- i have a netgear hub...hubs do not need to be upgraded..something is wrong....and i dont know anyone got some solutions?

think im gonna go buy a sexier router and see if it works and if not ill take it back lol!

anyone know any way to fix mine mathews problem?

errr...then explain why your first hop isnt registering then...this has nothing to do with guild wars.

The problem is somehwere in america i believe, there is a router on our route to guild wars auth server that is making our pings go over 200 and not reach the guild wars auth server. The solution is for them to sort it out.

I have the same problem as you guys. The day before Factions was released I couldn't connect to GW login server. I asked tech support and they gave me the usual response, router, port forward, run netinfo tool etc. Then they ended with "The issue seems to be related to network updates that a major Internet provider are making and they are also looking into a resolution for this issue." So then I called my ISP Comcast Cable and asked them about the problem and they said there is an outage in my area. So I guess I'll just have to wait. I live in California btw.

well im in IL lol soooo were not the closest ppl lol

btw mathew wat is name of ur router/hub? and hehe my name is matthew too btw

I am on univertsity connection, so there are a few routers, but my traceroutes reach the same server as everyone else then stop responding :/

so wat shall me and u do?

I have the same problem as u guys..only thing is that i ran the tracert auth1.arenanetworks.com in cmd. And ALL of my 30 hops were all timed out.

I have tried disabling my firewall and anti-virus and tried logging on the Guild Wars. But all I got was the same error, Code=058

So any suggestions?

I had Norton, but uninstalled all Norton products the best I could. Even used a diff remove program to get rid of hidden Norton stuff. Windows firewall is OFF. No router.....so Mathew.....time to be THE GREAT and tell me what ya think. Thanks.

I have been playing Guild Wars since the first day it came out using a D-Link (wired) router. Also had AOL Safety & Security Suite with that and have had no problems with Guild Wars up about until 2 weeks ago.

Yet another person with the same dilemma. Experienced the problem about the same time as you all did. Uninstalled/reinstalled game twice, exchanged emails with customer support, got the same exact response they gave kobashii (blaming it on an unnamed major ISP's network update), but not before running a utility program that they had me send the results back to them. RE-FORMATTED, installed fresh copy of Windows, directly connected to cable modem, installed GW (no antiivirus, firewall, anti-spyware whatsoever). Same result. The dreaded Code=058. Tried to replace .dat file. Downloaded a damn near gigabyte (978MB) of updates. No progress.

What pisses me off the most is, I have a buddy living 3 blocks away from me with the same ISP (Comcast in CA) who is farming ectos right this very minute.

Another tracert for you Matthew..

Tracing route to Auth1.ArenaNetworks.com [206.127.148.48]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 9 ms 9 ms 9 ms 68.87.196.25
4 9 ms 11 ms 9 ms 68.87.192.1
5 10 ms 9 ms 9 ms 68.87.192.6
6 29 ms 9 ms 11 ms 68.87.226.118
7 11 ms 11 ms 11 ms 12.117.240.17
8 12 ms 13 ms 13 ms 12.123.12.53
9 11 ms 12 ms 14 ms gbr2-a90s5.sffca.ip.att.net [12.123.12.22]
10 13 ms 14 ms 15 ms att-gw.ashburn.eli.net [192.205.32.74]
11 14 ms 34 ms 13 ms 0.so-2-0-0.XL2.SCL2.ALTER.NET [152.63.57.102]
12 23 ms 23 ms 24 ms 0.so-6-0-0.CL2.LAX15.ALTER.NET [152.63.10.222]
13 28 ms 26 ms 23 ms POS7-0.GW2.LAX15.ALTER.NET [152.63.117.85]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

If your not resolving the first hop and you are resolving the rest, there clearly isnt a problem.

Are you using a router? If not try removing your firewall/anti-virus.

I am part of a software/hardware based forum that has several members playing Guild Wars, and one of them is having the same problem. Heres what he posted.

So.... now we look at the facts

It is of course not our firewall
In some cases it might be the antivirus (although not sure)
It does not have consistency with the ISP
Router settings and all the other fun networking stuff is not the problem
People can log on when connected to same places, but not others
We are able to trace the route to the login server
A clean formatted computer is still not able to login

So... it does not seem to be software based or hardware based. It has to be something with the connection... Guild Wars does not like something that our ISP is doing, when we connect to it.

I saw a couple threads ago that support said try changing your IP ranger, and when they did, it still didn't work... could this be because the range you have to have is minute compared to the ranges that the internet has.

This might be against forum rules, but meh... I was connecting through a 4.x.x.x IP address and it wouldn't let me log into Guild Wars.

I then uninstalled NOD32 and reset my connection to connect through a different server... My IP address is now 68.18.x.x. If y'all are willing, what range do all y'all have?

You say you can traceroute the auth server man? is that auth1.arenanetworks.com?
The traceroute completely finishes?

Most of the guys here have had their traceroutes cut short at the same ip address.

Maybe both forums can colaborate complaints and actually get guild wars to do something about it!

I'm connecting directly to the univerisity campus connection...no routers or hubs. And I have tried removing my firewalls and anti-virus at the same time, and tried logging on, but no luck. Looking at it, my problem is exactly the same as Ares'.

yup me to. I had a problem a few weeks back where onr day it wouldn't even connect to guild wars (the bar just stayed on 0%) then it started working again after about 4 days. Then it stopped working again (same problem as before) for another four days, then started working again.

I was sooo looking forward to the factions preview and then lo and behold on the saterday i get this Error =058. My mate in another manchester halls is gettin it to.

im on a university network to in manchester uk. SOOOOOOOOOOOOOOOO frustrated. thers my tail of woe

I have tried directly connecting to my cable modem. I still got the same result. Antigd was accurate in stating that a clean formatted computer is still not able to login as I have performed the operation twice just to make sure I have tried every possible solution to the error. I have also stated in my last post that a friend of mine who is subscribed to the same ISP as I am and resides 3 blocks away from me have not had any problems with Guild Wars, and has had the chance to participate in the Guild Wars Factions preview.

I will be checking to see what other possible solutions we can try to resolve this issue since customer support obviously doesn't have a viable answer to this problem. Please post solutions that work for you.

All uni networks have been screwed over by this. Apparently its the fault of ja.net who maintain the network that many unis use.

It looks like its gg for guild wars for me. >.>

Im not on any Uni connection, just a direct connection. I stop at the same IP as pretty much everyone else, 11 65 ms 63 ms 63 ms POS7-0.GW2.LAX15.ALTER.NET [152.63.117.85]

I just gave up for now and started playing another game. I just hope this is all fixed when my copy of Factions arrives.

i got some guy comin to check out my problem and hes majored in this kinda crab i think so maybe he'l know wat to do and if he does ill tell yall

Been reading up through a few problems, and apparently this isnt the first time this has happened concerining guild wars, theres been some complaints from australia in january exactly the same problem but stopping at a different router. :/

ELDER SCROLLS 4 OBLIVION IS SWEET....and to think...Guild Wars has caused me to cancel my preorder to Factions and buy this game instead...there loss..this game is sweet!

sooo mathew wat happened to them Austrailians ? did it get fixed