Code=058 for more than 24 hours

Ok this is wat my fren is going to try for me...

Since I cant connect directly to the login servers, he is trying to connect me using a proxy server. It should work, but that means the connection should be slower.

So instead of:
Me --> Login servers

Its:
Me --> Proxy server --> Login servers

Hope tis works....btw, I dun noe much abt computer stuff, so correct me if I'm wrong

idunno much either, i dunno wat a proxy server is so hey keep me posetd if it works

This issue has been escalated to our network engineering team. The issue seems to be related to network updates that a major Internet provider are making and they are also looking into a resolution for this issue. Unfortunately, at this time, we do not have an ETA for the resolution of the issue, but rest assured that it will be resolved in due time. We appreciate your help and patience in identifying this problem and working towards a resolution.

Please let us know when you're able to connect again and whether you have any other problems at that point.

Regards,
The Guild Wars Support Team

This was my responce

Hey, all,

Our Support Teams on both sides of the ocean are very concerned about issues of this sort. I know that many of you have had responses, but I'll go ahead and send them a little note to see if there's anything else they'd like me to post to tell you about. Sounds like a variety of issues, many beyond our control, but we'll certainly continue to investigate!

Thanks for your patience.

So what exactly are we dealing with, Gaile? Should I hold my breath or keep playing Oblivion? I already canceled my pre order to factions. But I do appresiate your responding though.

I don't know exactly what the problem or problems are, to be honest. I do know we're working on some server issues on Thursday of this week, but I don't think that there is a connection with this matter at all. Instead of my guessing, I've sent a note to the expert, and if they have any info, I know they'll let me know and I can then post for you guys to have the latest news.

So can we count on you keeping us updating on this thread? That would be a glimmer of hope for a lot of us if we had you to be quite honest. Thanks again, Gaile.

Nice to hear that there's definate attention from the high ups in tech, though I'm starting to suspect it may well be out of arena net's control. The little optimist in me is still hoping it's not a link outside of arena net for a quicker resolution though. Missin the weekend is bad enough now im missing plain old prophecies guildwars .

Sweet, nice to know theyre doing what they can!

Gaile is a hero!

Thanks alot Gaile!

Hi to everyone!
I'm another desperate addicted to GuildWars and cannot connect since yesterday! I played all Sunday long, had no problems, and yesterday, even came home earlier from work, just to play more and can't connect even since.
I'm really desperate, cuz i started playing only a month ago and like the game very much!
I didn't update anything, didn't change any settings (when?! I was only playing, playing, any playing! ), have "only" xp firewall, even tried to deactivate it, but no help. Have no idea what to do...
Please, tech gods and gw gurus, help me!!!
Thanks in advance!
Best regards!

I played GW ALL weekend and some last nite (it was quite laggy last nite btw) and today.... same problem again. It's funny how I got a survey today from GW tech support.. any1 else get 1? I havn't done it yet....
i've been playing oblivion too.. I'm stuck on the "find the invisible mage" guild quest.

One of my friends is having the Connecting... problem too.

Here's the scenario:

Myself and my wife bought Guildwars on Sunday, March 26th.
We installed Guildwars and invite our friend Ryon into the Factions weekend.
The 3 of us played about 5 hours on March 26th (3 computers in 1 house on 1 Brighthouse Cable internet connection).

On Monday, March 27th, Ryon purchased Guild Wars himself and added that key to his current install.
The 3 of us played about 8 hours on Monday, March 28th (again, 3 computers in 1 house on 1 Brighthouse Cable internet connection).

On Tuesday, March 28th, Ryon tried logging in and was greeted with the "Connecting..." message.
My wife and I were able to log in from our computers without any problems whatsoever.
Ryon was able to log in on my computer without any problems whatsoever.
None of us could log in on his computer.
His computer had not been on since the last time he played Guild Wars at our house.

It's safe to say that it's not an ISP issue since only 1 computer out of the 3 in the house was affected.
I have not run the network information tool on Ryon's machine yet.
We have not tried reinstalling Guild Wars on Ryon's machine yet.

We are currently leaving Ryon's computer on the login screen and letting it download however much of the GW.dat file as it likes.

Here's my PingPlotter display from pinging auth1.arenanetworks.com. As you can see, I time out at the same hop: POS7-0.GW2.LAX15.ALTER.NET (152.63.117.85)

ROFL! i had some dude look at my comp today, my router, he did evrything pretty much! DOESNT WORK HOW BOUT THAT! It isnt my freakin router or computer! hint hint I BOUGHT NEW ROUTER AND LET HIM HOOK IT UP...for me its problem with guild wars. I'm goin to install it at dads office to see if it works or not. Hope it does....

Well, we let Ryon's Guild Wars install download until it stopped (at about a 1.6 gig GW.dat file) and it still didn't work. We uninstalled it, deleted the relevant registry keys, and reinstalled it.

That seemed to work for us this time.

Hello Mathew,

Thank you for contacting Guild Wars customer support. This issue is being investigated by our network teams as a matter of high priority and if it is a problem at our end we will have a fix as soon as possible.


Guil;d wars have said they are looking into it, allw e can do is wait

Don't forget the full message

"Thank you for contacting Guild Wars customer support. This issue is being investigated by our network teams as a matter of high priority and if it is a problem at our end we will have a fix as soon as possible.

Please pursue the matter with your ISP r.e. routing to auth1.arenanetworks.com as they need to look into the issue from their end.

We apologize for the inconvenience and thank you for your continued patience."

Although I'm sure they'd send it to anyone who'd need it anyway, don't forget to check with your isp rather than just waiting for them to fix it for ya.

Hello!
I got the reply from support to uninstall NOD32( ) and bluetooth software . I have no options but to try that. Only, don't like the idea of being without antivirus protection and bluetooth need for voip (internet phone).
When they say to pursue the matter with my ISP, what exactly should I ask my ISP? I got a lousy support and have the feeling they got no idea what I would be talking about.
In meantime I did tracert to auth1.arenanetworks.com and here is the result.
Can someone tell me wether anything is wrong in it?
Thanks in advance!
Best regards.

I'm interested as to if anyone with broadband has convinced their ISP to change their static IP and see if that fixes the problem. I'm betting it would.

Hi!
I uninstalled NOD32 and the game and then reinstalled only the game. It is working now!
Tommorrow, I'll reinstall NOD32 and let you know if it's still working. Might be coincidence that after uninstalling NOD32 and reinstalling the game it's working, who knows.
Maybe, uninstalling and reinstalling the game should have been the first thing that I should have done.
But, we'll see tommorrow.
Regards!

Network News

Guild Wars Server Maintenance

Guild Wars will be unavailable during scheduled maintenance on March 30th from 00:00 PST (08:00 GMT) to 04:00 PST (12:00 GMT).

Unfortunately the Guild Wars database servers experienced a hardware failure that prevents them from operating properly, and in order to restore functionality we need to replace several components. We apologize for any inconvenience this maintenance may cause, and hope to have Guild Wars running again in short order.

For those folks with a technical bent, or for those who'd just like to know more about why we're taking such a long outage after almost a year with no scheduled maintenance, read on:

Because Guild Wars is a global game, where players from anywhere in the world can play against other gamers from any other location on the globe, there's really no good time to schedule maintenance because there isn't an idle period; there are always players from some part of the world enjoying the game. We've therefore strived to minimize the number of scheduled maintenance periods, and we've been largely successful.

While we have had several brief, unplanned outages in the nearly one year since the launch of Guild Wars, by and large we've been able to keep the game running continuously. We've had approximately twelve hours of downtime this year, ten hours of which was due to the unfortunate (but necessary) database rollback. Though the database rollback took quite a while to complete, the rollback only removed one hour of progress from character progression. Nevertheless, we recognize that players lost their time, and for that we apologize wholeheartedly.

This outage will allow us to perform some critical maintenance on our database infrastructure. In order to ensure that Guild Wars is always available, we purchased quite a lot of redundant server hardware (also known as clusters). The clusters are designed so that if one part fails, another part is capable of taking over the load. Instead of one computer for a given task, there are two computers, each with multiple network cards, power-supplies, drive interface controllers, disk arrays, and all sorts of other components. While this is expensive, it's really the only way to ensure that the network continues to operate 24 hours a day, 7 days a week.

A simple analogy is that it's like having two lightbulbs (with two power supplies and two switches) to keep a room lit. If one bulb burns out, there's still time to change it before the room goes dark, unless the other bulb burns out at the same time, of course...

In the past we've had several successful cluster failovers, but unfortunately not everything worked as desired this time. Basically, one disk controller went bad, and even after replacing the controller we can't get it to come back again. To ensure that we don't have a catastrophic failure, we're taking down everything on Thursday morning (Pacific Time) so that we can replace the broken components and bring everything back to fully functioning service.

We've alloted four hours for the maintenance, and we certainly hope that it will take less time. We know that a lot of folks won't be able to play Guild Wars during that time period, but we hope that everyone will understand the necessity. We'll look forward to seeing you back in the game a little later in the day.

Thank you for your patience and understanding.

The Guild Wars Team


1 more day aint gonna kill us.....

Well I guess this is what happens when you try and run a MMO like Guild Wars off of two Dell Smartstep 250's that you bought off of ebay .

But in all seriousness I'm glad that Anet has finally acknowledged that there might be a problem on their end. Hopefully I'll be seeing the rest of you in the UnderWorld by this weekend.

Right so basically theres some maintenance......lol

I actualy got on today, but the lag was so bad, I didn't play.

Throm why is your post related to this specific error 58 problem?

Read back like 6 pages and you'll know lol....he's had the same prob as the rest of us....too many pages now and people are starting to say the same things over and over...like nod32. But I hope this, what ever there doing, will work after thursday. If not....I'm done with Guild Wars.

yeah dude im not givin up either way, im gettin my 55 monk up to lvl 19 one way or the other! (hes lvl19!) lol anyway i realllly hope this works tomorrow, thanks for postin that u have reassured me for now... besides i cant play tomorrow morning anyway...btw if it does work and anyone wants to go mess around and crap my char's name is Matts Holy Monk !

post ur names 2 if u please

Anyone intrested in starting the CODE=058 Guild?!?!? lol

I give up :/
its over 2 weeks while I can't login to gw.
anet doesn't give a s...t.
good luck to all of you.
I think you won't see me in gw anymore ... or maybe one day I'll log back in.

Looks like they're finally getting around to checking out the servers. Support e-mailed me and asked me to do a tracert for a couple of IPs. I'll be sending them the result and I really hope they fix this problem we're all having. I'll post again if I hear something from them.

Pardon me for posting too soon as I haven't gotten around reading Gaile's intervention in this thread before I posted my last one. As I said support finally understood our situation (or so it would seem) as they are asking for trace results for a couple of IPs. I suspect Gaile had something to do with this progress so I'm extending my gratitude in your enthusiasm in the resolution to this anomaly. I hope we got the ball rolling in the right direction to pinpoint the cause of this problem.

Er.......U guys really should read the thread....they are fixing some broken parts on the servers today, this maintenance will be over in just over 35 minutes.................they indicated this might be a solution.

No-one official said it might be a fix, it was infered by the guys here after the announcement was posted. Apparently the server's back up now, could tell myself since I can't connect still, anyone else's woes fixed though?

[Edit] just can't type or proofread well

hardly supprised that mine isnt fixed after the update :/

Matthew i believe i've hinted at something like this before. Ja.net who are involved in the networks for a most if not all univerity and other institutions in the UK went down a couple of weeks ago and triggered this problem. Since then many people on university connections have been unable to play since the port which gw uses has been blocked as a result of their tampering. I sincerely doubt that this is Anets fault. WoW players, Lineage2 players and many others having the exact same issue albeit with a different error number (obviously.)

Yes it would be awesome if Anet would get in contact with Ja.net and ask them to reverse this bizarre decision, but in the mean time I think a lot of people have to realise this isn't Anets fault so I don't think there is much they can do from their end to fix it.

To conclude, if you are on university networks and are having this issue, its probably Ja.net's fault, not Anets

Art, I totally agree with you. I kinda had thought of this possiblity at first, but ruled it out(since I could log on the day before I encountered the problem). After a week of waiting and testing, I concluded that it is most probably Ja.net's fault, as explained by Art.

I have written to the tech support team abt tis....but I doubt 1 person's complain would cause them to contact Ja.net and solve the problem. I suggest maybe we could like sign a petition of sth? I'm not sure wat its called...or maybe we could file a complain as a group....

PS: Sry,I'm not a law student...duno all the technical terms

"Anyone intrested in starting the CODE=058 Guild?!?!? lol"

Now THAT'S funny.. If /when I get factions and if I can create a new account w/ it, I'D JOIN.

Well....I'm afraid the thursday download offline thing they did, did not work for me. I think I need to quit GW and be done with it for good. I can't believe I didn't even get to play Factions. Hope you guys can get on. Later guys.