MERGED: Factions Collector's Edition Comments and Questions

Well, the problem is that I can't cancel it, the phone number that's supposed for cancelling orders doesn't work and their response time for contact forms is 10 days. So I have no clue if they've already recieved my order cancellation... that's why I don't know what to do, I don't know if I'm getting the game in the next couple of days because they've sent it already....

And I've found another dealer already, I bought a pre-order pack in a store so I was certain of participating in the head-start event.

And Arena Net has no intention of doing anything about it from their end.

Does this mean that EB should have had a pre order box to give out?
If so i guess I am screwed

The $10 "discount" is a misnomer. For those who pre-ordered at Best Buy, they spent $10 for the pre-order. To have that $10 deposit count to the purchase of the game (either CE or Regular), they must show the receipt, as Best Buy did not take people's names and numbers for the pre-order.

(They basically just treated the pre-order box like a $10 purchase. which is why having the receipt is so important).

It may not be directly AN's fault, but they control access to the servers so they can do something about it.

It's like your new car being held up at the dealership, they let you drive around in one just like it for a while then the manufactuer takes the car keys away after 2 days until the dealer delivers it to you...

So who should you complain to? The dealer who still has your car, or the manufacturer who takes the car keys away?

tbh there are several things that strike as bad planning to me..

1. The release date
Monday is a national holiday in many parts of the world. The early start should have been 05/01 so people on holiday can play early and not have interuption in play waiting for the mail to arrive. As it stands now the keys expire on Friday, if the full item does not arrive on Saturday many many people will have to wait until Tuesday.

2. Distribution Delays
This may be just me. But I would have a group of people over seeing the production and distribution of the product. It is very unlikely this has suddently appeared. The timeline and project plans for the production of the CE would have been known for months and regular updates fed to this team and upwards.

3. Lack Of communication.
No one has heard a peep from AN since last week on this matter, in spite of hundreds of posts on it

4. Global Delay

So when is a 1-2 week delay across multiple countries and regions not a global delay? Even the standard edition will be late in some places.

Asrial question, I purchased 2 preorders at best buy. I later saw the CE was for sale at Gamestop I preordered from there also. (I have 2 accounts the reason for getting 2 factions) Since I planned on getting 2 versions of the game 1 at bestbuy and one mailed from gamespot. Will best buy apply both preorders to my purchase at bestbuy friday? ( I gave one of my 3 preorder keys to a friend who bought from EB when they ran out of preorders so it works out for him :P )

they should apply both preorders to the one sale right?

Feh, this is kind of good for me, in a way. Im going to cancle my online CE preorder and just preorder the game in a local store =x This will ensure that i get the game on the 28th. People who where able to preorder the CE in a store, well.. no bright side of this for you=p

/actually, at the gwonline.net forum. some people were saying or heard from their retailer that there is some kind of negotiation with Anet/Ncsoft for an extension of the headstart key. again it could be nothing, but at least it could turn out to be something.../meh.

/me thinks we will get an answer after or during the headstart. It is obvious they have a plateful of things to do even before the headstart (which is in hours.). It will surely be on top of their "priority list" when things somewhat settle down.

so just to clear out few things:
i got my pre-order cd with access key to headstart
i put my access key in
does that mean i can play GW:F?
and u have to d/l it stage by stage i suppose (assuming it didnt give u the game install cd)

The Headstart is a BONUS.

But instead of being happy, people are bitchin' it's not long enough?

If I was Anet, I would never, ever, do a "Head Start" again due to all the problems it's causing... which would suck. So quit complaining!

If you want to play Factions, buy the regular edition. If you really want the CE, wait for it.

yes you can play factions, you may have to install the cd, I don't think anyone knows that yet, the patch last night might have been just making prophecies compatible with factions. I guess it is just speculation.

Stage by stage, thats kinda the way it is now isnt it, with updates anyways.

I'm not Asrial, but I would say "No." My reasoning: each pre-order is for one game. Buying 4 pre-orders shouldn't get $40 off one game!

Then again, you spent the money. Meh, talk to the store manager!

People are bitching because a crapload of people ordered the CE, which is delayed worldwide and Arena Net refuses to extend the "Head Start" to allow for those people to play the game. In a fast paced game like Guild Wars, being delayed a week means the difference between playing with competent people and dealing with "Expert Runner to area I can't spell, 20k"

If I was Arena Net, I would get better CR and marketing departments.

We want to pay them more money for trinkets, they better be bloody accomodating.

That is strange i just ordered 2 from them and the estimated day of shipping was 4/23? hope i'm gonna get after reading all this stuff

the regulare box will be out fryday, the CE is delayed everywhere from what i understand, but i could be wrong.

You don't deserve anything. Sorry. That's life.

If you are really that upset, don't spend "more money for trinkets." Pretty simple solution, no?

i pre-order from EB games too, waited 2 weeks, no box, cancled the hole thing, but they had gotten the box at that time, but i was like forget EB games and went to BB, looks around and they have like 5 copys of the pre-order box, which is down to like 3 now, but anyways, i got my pre-order box and fryday going to go to get Factions, cause i want the shirt.

If they want money, they better make us happy. That is how Arena Net more so than any other MMO will stay afloat. They depend on us buying repeat chapters to keep them above water, they screw up with marketing and PR/CR and they go down the drain not only because people stop buying their new chapters but because of poor word of mouth about the company. Arena Net runs on PR.

Are you saying, that you not only pre ordered and purchased the collectors edition, but that you went ahead and pre ordered the standard edtion, just to make sure you had it.. and will play the standard while waiting for the collector?



If that's the case, this sure does AN a nice favour.. pay them double for making you wait!

If not, then my mistake.

Did you pay with a Credit Card?
Mine did (eventually....)

Sorry. This is why I spent $10 extra dollars, just to be sure...

So, you're gonna quit GW because the CE is a week late?!?

I'm having trouble believing your as "hard core" as you let on...

So far, ArenaNet has done a great job. Complaints about lack of slots? Offer to sell more. Complaint about the 2 bonus slots not being available for Head Start? Done.

Who knows, maybe they'll end up extending the Head Start until the CE comes out, but even if they don't, that won't change my opinion that ANet is a great company.

I would think so also, but gaile has also said that NCsoft provides them the preorders at no charge, so its no loss out of their pocket. I wont raise a stink either way, but I will try to get the 20 off.

Yup yup I'm a pre-buyer, I just got the wrong idea from the thread then, maybe wishful reading
Yeah I'd certainly hope I could apply the $10 I pre-ordered the game with (and got the pre-order box) for the game itself Just started to think I'd stumbled across what would pay for my first extra character slot

Hi peeps,

I bought my pre order edition today ... (No disc in it)
I bought it in a shop so what now after the 48 hours play time ?
Do i need to go back to the shop to get the real version ?

And i used my key on my old acount , can i play with my ranger from the normal Gw on the factions event and will i keep the stuf ?

Well thx

That's a good point.... man, Best Buy is ripping us off!

If the box included the key... yes!

(No disc? Are you sure?)

Yes.

after 48 you need the real version or stay in tyria.

yes to the real retail version.

ranger goes to lions arch gets on boat goes to Cantha has fun

There is a cd in it yes but its just to instal Guild wars it isnt the ful factions version .

and there is a key in it .. so i guess i have to go back to the shop in 2-3 days

Thx man

Mordakai:

Dude i have argued on your side on the 6 slots issue, and usually I agree with you.

Anet did promise if we bought the CE we get it the 28th. They charged extra for it. I paid for it, now I am waiting for it. I really don't think its such a huge problem if it is delayed a week, such is life. A good bussiness always compensates those they inconvience. So for our wait for the CE, I think anet should give a 10 day grace period for those that have a pre order key and allow people to play as they wish and treat it as a trial period. after 10 days they dont have access to the (2 new) characters for a month and after a month the 2 slots deleted. (that is assuming you dont enter a CD key)

and for those that do enter a CE key (since it was delayed and an extra bonus for waiting and buying the more expensive item from them) between may and june they get an extra ingame item like a cokeplay item or a fancy kangol hat just for those that waited for the CE. They did promise the 28th, they just did not deliver. I am also thinking those that are demanding Anet give them a back rub and 1000 ectos are also crazy. Delays happen. Lighten up, I bet Anet makes good on it.

I agree with you to the most of your point, I had pre ordered the collectors edition the moment it was available, I'm really not kidding here, just to make sure I was one of the first to have it and would definitely have it in time for the preview event (pre order key) and the game as it was supposed to be shipping in time for the starting event. Well, that was clearly not going to happen so I just said to heck with it! Even by a miracle that I hadn't said to hell with it, and stuck with the CE, what kind of a lesson would this teach you for future chapters of GW... "No sense in ordering the pre or the CE, I remember when, blah blah"

As for AN doing an excellent job, I just see it as a big clouded PR firm, tell you whatever they think you want to hear until something is officially said, want more slots? Oh look.. they are willing to pay for those.. 10 bucks a pop. Actually want your game on time? So sorry, nothing we can do there, after 10 days we are going to delete your two extra slots too! How many people do you think will panic and race out to buy the standard edtion as well, while likely, still waiting for their CE to arrive? I bet you AN is banking on that one.

They could easily distribute the actual retail keys to the people who pre ordered the game, so long that the preorder had to have been canceled by a certain time, thus preventing someone from using a key that they hadn't actually paid for. But instead, As people have said before, some of the most devoted people cared enough about the game to shell out 70 dollars and more for the collectors edition, and now they will be held back by a week minimum. How sad is that. All of your guildies and friends are off in the jade sea, and you're looking at tired old ascalon for the 6 billionth time.

As for a hardcore player.. I'm not sure if 1,793 hours determines me as either and I can't speak for anyone else here, but nearly 1800 hours spent playing a game, is no small feat. (actually, quite embarrasing )

As far as I'm concerned, AN burned their fans, not most, but a lot. There will always be the torch bearers for any company, but in this case, AN screwed up, you won't get loyalty with punishment and you certainly won't gain future support with a lack of loyalty.

Yes, a Visa. Why? Is there a way to cancel it via Visa? My Visa is not connected to a bank. Correction, my mum's Visa. :P

I pre-ordered both regular Factions and CE... as of now, I still don't see any sign of either production title being shipped. We are one day away from headstart production launch, so even if the titles were to ship out today, my area won't see it in time before merchants shift prices of the new crafting components.

Can ANET please deliver a solution to prevent this shipping fiasco from impacting those who pre-ordered but won't receive the title by launch time? I feel like I'm staring down at the ecto price reset scenario all over again...

you should be able to have her called Visa and tell them that you want to stop payment on that order, it should be able to do that. I don't have a CC, but i beleive that is how it works.

Then Arena Net should be extending the Head Start quick, fast, and in one hell of a hurry.

Arena Net has never glossed over details to make them look better, nope nope nope.

http://www.guild-hall.net/forum/show...3&postcount=36
You tell him he's wrong.

If it was solely up to NCSoft the head start would always last more than 24-48 hours, why? Because say what I will about NCSoft, they have a competent marketing arm and a trial period is good marketing.

It seems to me, this comes down to value (again). As in, what does the purchaser value more.

The Head start is a nice way to stagger the player base a little while giving the pre-buyers a little gift.
That head start is important to some as they would like to see the stuff first and have the "oooh, new toy" feel, or simply seeing an area first. I'm like that, so it's not a "knock" - though I'm currently holding off on buying Factions.
This "ooops" in distribution has caused an issue. It's not a huge issue if one really looks at it carefully.

So, which does the player value more? The CE with the "trinkets" or non-stop continuous play from the head start onward.

If I were picking up a copy on the 28th and the CE wasn't in stock, I would simply downgrade my purchase and get the SE version so I wouldn't have to sit around with a finger in my nose waiting for the CE to arrive. The time played is more a value to me then the "trinkets"; and of course I want those new toys first... If enough people were to do this, NCSoft might take more care for future releases as well. hehe

There are of course other reason around for not wanting to be delayed I'm sure. So, my examples and reasons wont fit with everyone.

A stop payment works by you calling the card banker, mastercard, visa, amex, your bank, whoever, and they send you a form you have to fill out, explaining why the charge existed/shouldnt have existed and why it needs to be stopped/should never have been placed. The banker then investigates, and the process can take as long as 45 days. Generally, unless you were at fault, the banker will charge the company back, and redeposit, or credit your card for the initial amount.

As exciting as it is to listen to the two of you go back and forth like that-

Howdy,

I work at Best Buy. For those who are interested in purchasing from Best Buy, at last check (4-25), Best Buy will be receiving the standard units on launch day. The staff might be a little lazy about processing them, so make sure to harass the media employees about checking the media warehouse.

At my store, this is what I have to do. This is, in fact, what I had to do when Prophecies went live.

Unfortunately, no CEs were shown marked for transfer. So either Best Buy will be effected by the delay as well, or there's simply some lazy schmuck at Corporate who hasn't pressed a button yet.

.. and really, folks, the mindset of "beating a game in five days" really shouldn't apply to Guild Wars. Any argument like that is on the same grounds as "LEVEL 20 CAP WTF HOMG?"

If you're playing the game to max the cap, then you're playing the wrong game. If you play the game and beat it in five days and decide to move on, you were playing the wrong game from the get-go.

Talk to customer service and just say that you'd like to apply both pre-orders to one copy of the game.

If they don't allow it, ask to talk to a manager.

Tell the manager EXACTLY what you just said in the quote there.

If the manager says no after hearing that, PM me

with a limit of less than 15 hours or the number of days whichever comes first.

that was from people playing chapter 1 to see how fast they could finish the missions and needed quests.

they didnt bother with exploring every inch or pvp

less than 5 days.

going into factions they would beat all missions easily in 10 days and with no desire to explore or pvp why should they buy it?

Can someone from ANet PLEASE give us an update? There's no word on the front of guildwars.com...at what point is this issue going to be addressed?

Thank you!