Take your time to fix it, maybe its a good thing we dont get keys for a while
Xunlai Tournament House News
Dark-NighT
Thanks for the info, and i agree with your decision to close it.
Take your time to fix it, maybe its a good thing we dont get keys for a while
Take your time to fix it, maybe its a good thing we dont get keys for a while
hoschi
As for the timline some ppl complained about..
U should be aware that every code change - given that you know what needs to be changed - needs to be properly tested. So you'd actually have to run the calculation procedure for the points on a relatively large set of data to be sure to capture any cases. That in itself takes hours, so you're basically coding during the day, kick it off, go home and come back in the morning to check the results, and then it's 20 goto 10.
Writing the code isn't what takes so long, it's properly testing it that eats up the time.
So, yeah, take your time to fix it pls.
Sure. It might increase the value of ZKeys again...
U should be aware that every code change - given that you know what needs to be changed - needs to be properly tested. So you'd actually have to run the calculation procedure for the points on a relatively large set of data to be sure to capture any cases. That in itself takes hours, so you're basically coding during the day, kick it off, go home and come back in the morning to check the results, and then it's 20 goto 10.
Writing the code isn't what takes so long, it's properly testing it that eats up the time.
So, yeah, take your time to fix it pls.
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Originally Posted by Miss Presler
maybe its a good thing we dont get keys for a while
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honnaja
It was nice of them to give us this free income. So it's not very well and needs to take a break for some TLC. I'm glad of the freebies I had from it, and will be glad again when it returns.
In the meantime, there's still the easy goodies to be had from Nicholas, and a nice boost to extra points of various kinds courtsey of the Zaishen.
In the meantime, there's still the easy goodies to be had from Nicholas, and a nice boost to extra points of various kinds courtsey of the Zaishen.
esthetic
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Originally Posted by Shasgaliel
*snip*Anyway for those who bought accounts just for XTH. Is it anywhere mentioned on the box or instruction or wherever that XTH is standard part of the game you bought? I was checking mine and could not find anything...*snip*
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As this analogy may be difficult to understand for some... The point is you can advertise about your product on all sorts of media, and make claims about your product. Just because these claims are not listed on the box the product came in, does not limit the manufacturer's obligation and responsiblity to live up to and meet all claims made in all its advertisments.
jray14
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Originally Posted by Shasgaliel
I think this is the best thing to do. Take it down. Fix it once and for all and only then put it back.
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Stop The Storm
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Originally Posted by stretchs
Actually you are very sad.
One of those things are something that gw hope people do (buying more accounts) and the other gw will ban you for. So you think however you may, but sadness is your logic. |
However you look at it, its just buying gold for real life money, bottom line. Its just thought to be "acceptable" because its "taxed" as such (anet get money from the accounts sold).
Sad.
esthetic
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Originally Posted by Stop The Storm
Yeah, obviously im the sad one because i dont buy accounts to make in game gold LOL.
However you look at it, its just buying gold for real life money, bottom line. Its just thought to be "acceptable" because its "taxed" as such (anet get money from the accounts sold). Sad. |
If you have the extra cash and you want to spend 4.99 for an account so you can spend less time grinding... is this sad? again I have to say no.
Its never "sad" if you do what you do cause you can and you enjoy it, and what you do is within the rules of the game you play. People need to stop imposing their own opinions and points of view on how to play the game on others. Please refrain from deriding how other people spend their time and money, this kind of behavior is the only thing that is "sad".
CE Devilman
if you want answers ask Regina Buenaobra
http://wiki.guildwars.com/wiki/User_...ne _is_locked
http://wiki.guildwars.com/wiki/User_...ne _is_locked
russiansteven
Good plan Ms Regina B, I hope you guys can fix the bugs and everything soon.
HuntMaster Avatar
Take your time and fix it as best as you can. I'm looking forward to trying this out for the first time and a little bummed that I don't get too for awhile. Although this in no way reduces my ability to play or enjoy the game. So no big deal.
(Datura)
Personally, I don't mind waiting for my points or waiting for them to fix the XTH to work correctly before reinstating it but, there is nothing free about XTH predictions.
Somewhere along the line we/someone paid money for every campaign that predicts and the ones that don't take part in the predictions. I'm happy to participate and look at it as a nice addition to our GW experience.
However, I have 2 accounts. One is the one I play and one is for if/when I put a second pc together. Then I can try out 6 heros, have a ton extra storage, more character slots, etc. For now, I predict on that second account(May is the first time).
A-Net designed the XTH so that people who buy more accounts get more in-game gold by selling their keys or using their keys to open chests. Some people on this forum have mentioned their 14 accounts or their 6 accounts or whatever.
These are the people who have something to be... what's the word... Angry about.
The rest of us can be disappointed, peeved or put off because a feature of the game experience is broken but our game money is still well spent.
Somewhere along the line we/someone paid money for every campaign that predicts and the ones that don't take part in the predictions. I'm happy to participate and look at it as a nice addition to our GW experience.
However, I have 2 accounts. One is the one I play and one is for if/when I put a second pc together. Then I can try out 6 heros, have a ton extra storage, more character slots, etc. For now, I predict on that second account(May is the first time).
A-Net designed the XTH so that people who buy more accounts get more in-game gold by selling their keys or using their keys to open chests. Some people on this forum have mentioned their 14 accounts or their 6 accounts or whatever.
These are the people who have something to be... what's the word... Angry about.
The rest of us can be disappointed, peeved or put off because a feature of the game experience is broken but our game money is still well spent.
Sirds
Thank you for information Regina!
I never think, Hunlai prizes is good thing, there is something wrong with it. Hunlai prizes must be like zaishen coins - not sellable.
For z-keys is time for same pvp or pvp like actions^^
I never think, Hunlai prizes is good thing, there is something wrong with it. Hunlai prizes must be like zaishen coins - not sellable.
For z-keys is time for same pvp or pvp like actions^^
rick1027
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Originally Posted by hoschi
As for the timline some ppl complained about..
U should be aware that every code change - given that you know what needs to be changed - needs to be properly tested. So you'd actually have to run the calculation procedure for the points on a relatively large set of data to be sure to capture any cases. That in itself takes hours, so you're basically coding during the day, kick it off, go home and come back in the morning to check the results, and then it's 20 goto 10. Writing the code isn't what takes so long, it's properly testing it that eats up the time. So, yeah, take your time to fix it pls. Sure. It might increase the value of ZKeys again... |
Nick Of Troy
I can't say i'm not disappointed by your decision to close down XTH (mostly coz i have just acquired a bunch of z-key farming accounts), but i'm glad you guys are trying to work out al the kinks and bugs.
Hope to see it back in a short while!
Hope to see it back in a short while!
cosyfiep
has anyone (who hasnt already mentioned it and has filed the support thingy) gotten their points yet??
I have yet to get mine, and no news from the support team (not that I had anticipated getting any even before it was mentioned that they would be working on it for everyone)
so any news as to when or if we will get those points?
I have yet to get mine, and no news from the support team (not that I had anticipated getting any even before it was mentioned that they would be working on it for everyone)
so any news as to when or if we will get those points?
cloud4905
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Originally Posted by cosyfiep
has anyone (who hasnt already mentioned it and has filed the support thingy) gotten their points yet??
I have yet to get mine, and no news from the support team (not that I had anticipated getting any even before it was mentioned that they would be working on it for everyone) so any news as to when or if we will get those points? |
SUPERMAN`
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Originally Posted by Gun Pierson
If the system is down for repair, how do you expect to receive your points then?
They still have the info, so it sounds logical that we will get the points when everything works again and there's no elapsed time on that. |
Abedeus
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Originally Posted by Sirds
Thank you for information Regina!
I never think, Hunlai prizes is good thing, there is something wrong with it. Hunlai prizes must be like zaishen coins - not sellable. For z-keys is time for same pvp or pvp like actions^^ |
Hope you'll fix it before July's AT's, A.Net.
mrvrod
It's been 10 days since my support ticket, and no reply there. It's been almost as long since Regina has posted here. It would be nice if some sort of update to the situation was posted.
Also, I don't really care about the bickering back and forth about XTH good or bad. There seems to be flaming with anything GW, this, BMP, storage, stylist, the list goes on... But let's get one thing clear: There is NOTHING in Guild Wars that is free! Even for those of you under the age of eighteen who received your game as a gift, someone paid for it.
I have Prophecies, Factions, Nightfall, and Eye of the North. At $50.00 per campaign, that's $200.00 of real money. I've also purchased all said campaigns for both of my children and my wife. That's $800.00 just in campaigns. I've purchased all skill unlock packs for these accounts and the Pet Menagerie (spelling?) as well as other upgrades I can't even remember.
Basically I've spent over $1,000.00 to take full advantage of EVERYTHING Guild Wars has to offer. If that alone does not entitle me to expect ArenaNet to fix these problems in a timely fashion, then I ask you...What does?
Also, I don't really care about the bickering back and forth about XTH good or bad. There seems to be flaming with anything GW, this, BMP, storage, stylist, the list goes on... But let's get one thing clear: There is NOTHING in Guild Wars that is free! Even for those of you under the age of eighteen who received your game as a gift, someone paid for it.
I have Prophecies, Factions, Nightfall, and Eye of the North. At $50.00 per campaign, that's $200.00 of real money. I've also purchased all said campaigns for both of my children and my wife. That's $800.00 just in campaigns. I've purchased all skill unlock packs for these accounts and the Pet Menagerie (spelling?) as well as other upgrades I can't even remember.
Basically I've spent over $1,000.00 to take full advantage of EVERYTHING Guild Wars has to offer. If that alone does not entitle me to expect ArenaNet to fix these problems in a timely fashion, then I ask you...What does?
nitetime
This is what I received from my support ticket on June 21st. Im assuming that this was in some way automated.
"As you are aware, the distribution of May Xunlai Tournament Points took place on June 18th. Unfortunately, a problem developed during the distribution. Many players received their points, but some players appear to have received the incorrect number of points, and others did not receive any points at all, even though they did make predictions.
The dev team is currently reviewing the situation in order to determine the best means to correct the problem. The team will need a few days to settle on and implement a resolution. In the meantime, we greatly appreciate your patience as we address the issue."
Obviously the XTH was not open for June, so we are waiting patiently and hoping it will be open for the July Tourney.
"As you are aware, the distribution of May Xunlai Tournament Points took place on June 18th. Unfortunately, a problem developed during the distribution. Many players received their points, but some players appear to have received the incorrect number of points, and others did not receive any points at all, even though they did make predictions.
The dev team is currently reviewing the situation in order to determine the best means to correct the problem. The team will need a few days to settle on and implement a resolution. In the meantime, we greatly appreciate your patience as we address the issue."
Obviously the XTH was not open for June, so we are waiting patiently and hoping it will be open for the July Tourney.
axe
yeah stuff happens, I hope they get the points out, and for the June predictions, give us the equivilent of doing a random prediction, I would be perfectly fine with that resolution.
If I dont get my keys for May and June Im not crushed though, but I think it would be nice of Anet to give us some sympathy keys
Some updates to the issue would be pretty cool too
If I dont get my keys for May and June Im not crushed though, but I think it would be nice of Anet to give us some sympathy keys
Some updates to the issue would be pretty cool too
Tender Wolf
^^^ Sympathy keys would be very nice. I think it's the least they could do; that or give us double/triple keys again like they did before in "error". Here it is almost a month later and still nothing. All we hear is "we're working on it". Sorry but that isn't very reassuring.
I'd be content if they did give us the random vote keys for June. That seems only fair since we've had to deal with this all month. They better get it fixed before the July predictions or I bet lots of people are just going to say screw it and leave.
I'd be content if they did give us the random vote keys for June. That seems only fair since we've had to deal with this all month. They better get it fixed before the July predictions or I bet lots of people are just going to say screw it and leave.
Calista Blackblood
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Originally Posted by Tender Wolf
They better get it fixed before the July predictions or I bet lots of people are just going to say screw it and leave.
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People need to quit crying about no keys.Most did nothing to actually deserve them. QQ I want free stuff and I want it now attitudes don't work.
Still Number One
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Originally Posted by Calista BlackBlood
And anet care why? They already have our money,to hell with us.
People need to quit crying about no keys.Most did nothing to actually deserve them. QQ I want free stuff and I want it now attitudes don't work. |
Apparently people don't realize that the best marketing is done by the consumers of the product. If word gets out that anet treats the people who play their games like dirt, people aren't going to buy their games. Companies must always look to the future and they aren't going to screw their future by pissing people off in the present. So anet does care. You are clueless if you think they don't.
Tender Wolf
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Originally Posted by Calista BlackBlood
And anet care why? They already have our money,to hell with us.
People need to quit crying about no keys.Most did nothing to actually deserve them. QQ I want free stuff and I want it now attitudes don't work. |
esthetic
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Originally Posted by Calista BlackBlood
And anet care why? They already have our money,to hell with us.
People need to quit crying about no keys.Most did nothing to actually deserve them. QQ I want free stuff and I want it now attitudes don't work. |
1) ANet does care, they care about their bottom line. Keeping value of GW franchise is important it is a customer base they already have locked in that they can go to to get additional revenue, ie name change, face lift, Zkey accounts, unlock packs, ect ect. If the customer base drops too low then it would not be practical to keep any staff for GW.
2) The idea that "people need to stop complaining".. is false, how else will ANet know what is important to the customers if there is no feedback. "It is the loudest chick that gets the worm". Even though it may not appear as such, ANet is a service provider and we are the customers. The customer when they have a complaint need to and have a right to express it.
3) "Free stuff"... I don't need to get into this here as its been addressed over and over again on other posts, but put simply... NOTHING IS FREE, everything is paid for.
4) "You didn't do anything to deserve the Keys"... Again, who are you to say who deserves anything? The game was paid for, no one cheated, you do what you do and you get what you get. Please enough said on this.
Tender Wolf
If only people saying they're tired of waiting for the game and it's going to take even longer now, and how many people are losing interest fast if they haven't already, would make them release it faster. 
Raela79
Balth points anyone?
SUPERMAN`
You guys need to learn patience. They will distribute them when they fix the problem. If the distribution problem(s) is/are not fixed, how do you expect to get them?
Hyperventilate
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Originally Posted by SUPERMAN`
You guys need to learn patience. They will distribute them when they fix the problem. If the distribution problem(s) is/are not fixed, how do you expect to get them?
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Anyway... QQ'ers abound. They won't stop until the baww train has been derailed by getting what they want. More bawwage equals faster progression of this QQ disease.
I didn't get a single point on any of my accounts and I'm content with that. If it takes them a while to get it sorted out, no big deal. I'd rather them fix it and not have to worry about it later, but, crap happens.
Unless anyone can de-bug better than the A-Net employees, I suggest we try out this virtue thing. Might be beneficial.
Besides. Life isn't fair.
SUPERMAN`
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Originally Posted by Hyperventilate
This patience thing you speak of... I hear it's a virtue. Just word through the grapevine, though.
Anyway... QQ'ers abound. They won't stop until the baww train has been derailed by getting what they want. More bawwage equals faster progression of this QQ disease. I didn't get a single point on any of my accounts and I'm content with that. If it takes them a while to get it sorted out, no big deal. I'd rather them fix it and not have to worry about it later, but, crap happens. Unless anyone can de-bug better than the A-Net employees, I suggest we try out this virtue thing. Might be beneficial. Besides. Life isn't fair. |
I don't see why everyone is QQ'ing when they are going to fix it for everyone's benefit. Although, if they just go off and say, "No, you guys will not be given the points for last months mAT.", then I would be all for it considering some people go the keys on all their accounts, and some didn't get any. You'll get it. It may take a bit, but you'll get them.
Hyperventilate
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Originally Posted by SUPERMAN`
Correct.
I don't see why everyone is QQ'ing when they are going to fix it for everyone's benefit. Although, if they just go off and say, "No, you guys will not be given the points for last months mAT.", then I would be all for it considering some people go the keys on all their accounts, and some didn't get any. You'll get it. It may take a bit, but you'll get them. |
If I were one of them, however, I'd de-bug slower out of pure spite.
T1Cybernetic
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Originally Posted by Raela79
Balth points anyone?
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Fril Estelin
I was interested to read this message from Linsey on her talkpage:
Notice the missing word (between bolded words)?
It may confirm an opinion I had a while ago that Anet is outsourcing this part of their game, or they have a webteam working seperately from the "game team". Anyway, I'm sure the fix involves significant work, hence shutting down the feature.
People will complain as there won't (very probably) be a July XTH. But, if we don't get freebies in August XTH, we'll have to live with this. It's not like we deserved it, whatever amount of money we paid or time we've played. It's a GAME, not work!
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| The XTH has been taken down until further notice while we investigate and repair it's many issues. Until now, the XTH system was not being maintained by the Live Team but by, so the assumption that resources which could have been used on improving the actual game were being put into the XTH, is false. We do not have an ETA on when it will go back up. |
It may confirm an opinion I had a while ago that Anet is outsourcing this part of their game, or they have a webteam working seperately from the "game team". Anyway, I'm sure the fix involves significant work, hence shutting down the feature.
People will complain as there won't (very probably) be a July XTH. But, if we don't get freebies in August XTH, we'll have to live with this. It's not like we deserved it, whatever amount of money we paid or time we've played. It's a GAME, not work!
Targren
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Originally Posted by Hyperventilate
It's been stated by Regina few times (I think?) that all the points have been calculated and are ready to be distributed...
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esthetic
So asking for an update on this from Anet on the status of XTH predictions say every week is reasonable?
chaosincarnate87
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Originally Posted by esthetic
So asking for an update on this from Anet on the status of XTH predictions say every week is reasonable?
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i would think a weekly update would be more than reasonable.
Regina Buenaobra
To clarify: I didn't say that the XTH points are ready to be distributed. I stated that we have everyone's information, and people would get the correct number of points. I gave no time frame for it.
The team is still digging into the code, but the latest news is that accurately distributing points from June 18 is linked to correcting the underlying issues with XTH. This means that the June 18 points won't be distributed until the issues with XTH are fixed in the code.
When we have more info on this or a time frame for when XTH will be available again, we will let you know.
Thanks.
The team is still digging into the code, but the latest news is that accurately distributing points from June 18 is linked to correcting the underlying issues with XTH. This means that the June 18 points won't be distributed until the issues with XTH are fixed in the code.
When we have more info on this or a time frame for when XTH will be available again, we will let you know.
Thanks.
esthetic
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Originally Posted by Regina Buenaobra
*snip*When we have more info on this or a time frame for when XTH will be available again, we will let you know.
Thanks. |
Tender Wolf
And again, all we hear is "we're working on it." How long does it take to work on it for crying out loud? It's been a month. Personally I'd rather not see any update until it's fixed for good, as all the others have said roughly the same thing - "we're working on it, hope to get it up soon, thanks for your patience." Patience is wearing thin for many people...