Red Resigns: What will Anet do about this?
Mr. Undisclosed
Aba
When they delete the hero battles the title needs to be changed to
1 Red Resigner (1)
2 Victorious Red Resigner (2)
3 Triumphant Red Resigner (3)
4 Keen Red Resigner (4)
5 Battle Red Resigner (5)
6 Field Red Resigner (6)
7 Lieutenant Red Resigner (7)
8 Wing Red Resigner (8)
9 Cobra Red Resigner (9)
10 Supreme Red Resigner (10)
11 Master And Red Resigner (11)
12 Legendary Red Resigner (12)
1 Red Resigner (1)
2 Victorious Red Resigner (2)
3 Triumphant Red Resigner (3)
4 Keen Red Resigner (4)
5 Battle Red Resigner (5)
6 Field Red Resigner (6)
7 Lieutenant Red Resigner (7)
8 Wing Red Resigner (8)
9 Cobra Red Resigner (9)
10 Supreme Red Resigner (10)
11 Master And Red Resigner (11)
12 Legendary Red Resigner (12)
Mr. Undisclosed
Quote:
When they delete the hero battles the title needs to be changed to
1 Red Resigner (1) 2 Victorious Red Resigner (2) 3 Triumphant Red Resigner (3) 4 Keen Red Resigner (4) 5 Battle Red Resigner (5) 6 Field Red Resigner (6) 7 Lieutenant Red Resigner (7) 8 Wing Red Resigner (8) 9 Cobra Red Resigner (9) 10 Supreme Red Resigner (10) 11 Master And Red Resigner (11) 12 Legendary Red Resigner (12) |
Kaitoa
Did it for the 1st time yesterday and it was fun
So what other pvp formats can we ruin? Lets make those pvp titles more accessible to everyone. :P
So what other pvp formats can we ruin? Lets make those pvp titles more accessible to everyone. :P
Chocobo1
Quote:
Actually i'm your same range, and in those two days i played every game i joined; none resigned when i was blue, and when i was red someone every now and then asked rr? or whished happy rr day, but no one flamed me when i didn't resigned.
If you face some pve crap like sabway, the guy is most likely 20000, not 950-999 rating. |
Over the course of the day I had 3-4 resign because they were red, and I would say 80% of people when I was Red tried to make me resign by wishing me a happy RR day, or just saying "rr". Once I didn't resign, people became generally very agressive and hostile, calling me a nub and I'm bad and that they are sending screenshots in to report me for not resigning.
erk
Quote:
Ya after the screenshot I realized I had clicked unrated instead of Rated. Still this PvEr believed unrated counted towards his Z-Quest lol.
Over the course of the day I had 3-4 resign because they were red, and I would say 80% of people when I was Red tried to make me resign by wishing me a happy RR day, or just saying "rr". Once I didn't resign, people became generally very agressive and hostile, calling me a nub and I'm bad and that they are sending screenshots in to report me for not resigning. |
Endrance
When's the next one supposed to be?
Rhamia Darigaz
Mr. Undisclosed
Quote:
noneedforclevernames
Don't have to get rid of HB. Can add quest limitations or dishonorable.
own age myname
The Black Mumba
Aldric
I gave it a try since it was the last one and i wondered just how good it was for making cash. Took me about 20mins to get about 7-8 zkeys iirc and then my brain melted with boredom and i went back to doing stuff normally. I just have no tollerance for the grindy stuff like farming
It was a ridiculously stupid and fast way to make excessive amounts of cash which hopefully wont spread to any other format/area but given Anets abject failure at halting exploits I wouldnt bet against it resurfacing somewhere else.
It was a ridiculously stupid and fast way to make excessive amounts of cash which hopefully wont spread to any other format/area but given Anets abject failure at halting exploits I wouldnt bet against it resurfacing somewhere else.
??? L??wLi????????? ???
I tried it once, they were red and they said "resign or die"
I laughed, said this wasn't worth my time, and left.
I laughed, said this wasn't worth my time, and left.
refer
Quote:
Ya after the screenshot I realized I had clicked unrated instead of Rated. Still this PvEr believed unrated counted towards his Z-Quest lol.
Over the course of the day I had 3-4 resign because they were red, and I would say 80% of people when I was Red tried to make me resign by wishing me a happy RR day, or just saying "rr". Once I didn't resign, people became generally very agressive and hostile, calling me a nub and I'm bad and that they are sending screenshots in to report me for not resigning. |
FREDtheDINOSAUR
I was told to leave this here....maybe it should be added to the OP.
Gaile's comments concerning the possibility RR day participant bans:
Link to the last three quotes: http://http://wiki.guildwars.com/wik...Red_Resign_day
NOTE: In the last three quotes, Gaile was responding to specific questions. I would recommend going to the link and reading the questions to get a full grasp on what is being said.
EDIT: Let me add that Gaile has been responding to questions about the reactions of this thread and the thread where I originally linked this here --> http://wiki.guildwars.com/wiki/Feedb..._Ban_Reactions
Gaile's comments concerning the possibility RR day participant bans:
Link to the last three quotes: http://http://wiki.guildwars.com/wik...Red_Resign_day
Quote:
Originally Posted by Gaile Gray
Who says you're not going to get banned?
|
Quote:
Originally Posted by Gaile Gray
I think you need to consider something: The police department is not charged with giving a ticket to every person who speeds. They're not prohibited from ticketing anyone until they can ticket everyone. They do what they can, nab the baddies they can nab, and that's all a day's fine work. There is absolutely no "rule" that states, "Unless everyone who breaks a rule is caught and actioned, no one can be actioned." The same is true of Guild Wars.
I'm in a fanciful mood, I guess, for I hear the Gingerbread Man in my head, "Run, run, as fast as you can, you can't catch me, I'm The Gingerbread Man." But you see, you have to wonder what happens if the team does catch someone, and what if that someone is you? (You in the generic since, not you personally. ) I wouldn't put stock on no one getting caught for match manipulation via this so-called "RR Day." In fact, I looked at a ticket less than two hours ago and pointed the team lead in its direction. I have to believe that the account the person used to cheat is going to remain terminated, as in forever. And I have to think, so be it. |
Quote:
Originally Posted by Gaile Gray
It's our responsibility to do what we can to monitor the game and to correct wrongdoing within the game. But no team -- no team is any game -- has the sort of omniscience you seem to think we have. For all the records there are, someone will find a way to work around them to hurt players or to take advantage of the gameplay mechanics to the detriment of the community as a whole. I can give you a sort of hypothetical situation, just as a for-instance: We can track trades. Scammers know that. So say they tell innocent players some rooster-and-bull story about how they need to "see" the item and they can only see it properly if the item is dropped on the ground. Then, hey presto! They steal it off the ground! So say we then develop a means to view every item that is dropped on the ground. What happens? Right, they then find yet another way to take advantage of the trusting and the unsuspecting.
Remember how, when the game came out, there wasn't a confirmation of trade? That people could swap a useless item for the good one that their trading partner thought he was getting? Remember when it was difficult to distinguish between gold and platinum in the trade window? Remember when you could leech without a Dishonor mark? Remember when... Well, I think you see my point. Development is an ever-evolving process, but the bad guys are always moving forward, as we are, and it would be wrong to stop action until every single one of them could be caught. To put it very directly: There is no moral or legal imperative to adopt a stance that says "Unless we can catch every single person who abused the system, we cannot (or will not) action anyone we catch." We will act, when we can, and we will not accept harassment, criticism, or threats of "legal action" on the basis of "You got caught and that other guy did not." If you are guilty, and you get caught, everything else is just so much hot air. |
EDIT: Let me add that Gaile has been responding to questions about the reactions of this thread and the thread where I originally linked this here --> http://wiki.guildwars.com/wiki/Feedb..._Ban_Reactions
Taddayo Kun
As expected, the removal of Hb and no comment on how they let things get this bad.
It would have been so easy for anet to solve this problem long ago, the problems with hero battles have been pointed out by the community for a very long time.
I would hope that they take this as a lesson that they cannot ignore issues like this in future. They are as much to blame as anyone who has played red resign, if not more so.
On the plus side, they are finally adding some new content and I have my fingers crossed that sealed deck will not be as badly designed and easily manipulated as hero battles always has been.
Please learn from your mistakes arenanet. I'm sure many players will be punished for this, but I doubt any of the live team will be punished for ignoring the problems in hero battles for such a long time.
It would have been so easy for anet to solve this problem long ago, the problems with hero battles have been pointed out by the community for a very long time.
I would hope that they take this as a lesson that they cannot ignore issues like this in future. They are as much to blame as anyone who has played red resign, if not more so.
On the plus side, they are finally adding some new content and I have my fingers crossed that sealed deck will not be as badly designed and easily manipulated as hero battles always has been.
Please learn from your mistakes arenanet. I'm sure many players will be punished for this, but I doubt any of the live team will be punished for ignoring the problems in hero battles for such a long time.
Star Gazer
what i dont get is how anet has the nerve to ban people who participated in this? they state they are banning for ladder manipulation...of a format that is being removed in days after the event? really? the ladder is THAT important that you must ban over it? as stated above, people have been doing this for a while. they have been aware of this for a while. why they have not taken the XTH approach and "remove until fixed(ie-forever)" is beyond me. another GREAT way of the support from anet. just horrible.
Arkantos
I'm going to laugh hysterically if ANet ban people because of this.
Seems like the ladder manipulation thing is just an excuse to ban people for participating. I mean technically it is ladder manipulation, but it's being done mainly at ranks that that aren't even on the ladder, and as you said HB is being removed this week, so it would be dumb to ban for ladder manipulation. But whatever, I didn't participate in farming it, so I couldn't care less what ANet do. If they want to ban dozens/hundreds/thousands of players, let them.
Quote:
what i dont get is how anet has the nerve to ban people who participated in this? they state they are banning for ladder manipulation...of a format that is being removed in days after the event? really? the ladder is THAT important that you must ban over it? as stated above, people have been doing this for a while. they have been aware of this for a while. why they have not taken the XTH approach and "remove until fixed(ie-forever)" is beyond me. another GREAT way of the support from anet. just horrible. |
DreamWind
You clearly don't know this company. They have done things like this several times in the past, which the community has simply forgotten. Why would they learn their lesson if the players aren't holding them accountable for all these forgotten ignorances? It is not like they actually lose anything. If anything they found out that people enjoy this kind of abusive stuff, and they are likely to add more things that people can abuse in the future.
AtomicMew
I'm finding A.net's response extremely immature. It seems like Gaile just says whatever the hell she feels like with no repercussions or even temper from A.net higher up's.
That's just such a ridiculous and childish argument and would never hold up in court. If you are speeding 60 in a 50 MPH zone and a cop stops you when there is someone going 80 MPH in the lane right next to you, you will not and should not be the one getting a ticket. (I know TWO people who took it to court and got out of speeding tickets for this very reason.)
Honestly, I'm getting pretty sick of how A.net never admits their mistakes and then goes on to treat everyone like criminals by retroactive proclamations. This has happened SO MANY TIMES.
I'm sure I'm not the only one who feels this way. A.net really needs to step it up, or risk losing dedicated customers.
Quote:
Originally Posted by gaile
The police department is not charged with giving a ticket to every person who speeds. They're not prohibited from ticketing anyone until they can ticket everyone.
|
Honestly, I'm getting pretty sick of how A.net never admits their mistakes and then goes on to treat everyone like criminals by retroactive proclamations. This has happened SO MANY TIMES.
I'm sure I'm not the only one who feels this way. A.net really needs to step it up, or risk losing dedicated customers.
QueenofDeath
Quote:
(I know TWO people who took it to court and got out of speeding tickets for this very reason.) |
Quote:
I'm sure I'm not the only one who feels this way. A.net really needs to step it up, or risk losing dedicated customers. |
Quote:
Originally Posted by Gaile Gray It's our responsibility to do what we can to monitor the game and to correct wrongdoing within the game. But no team -- no team is any game -- has the sort of omniscience you seem to think we have. For all the records there are, someone will find a way to work around them to hurt players or to take advantage of the gameplay mechanics to the detriment of the community as a whole. I can give you a sort of hypothetical situation, just as a for-instance: We can track trades. Scammers know that. So say they tell innocent players some rooster-and-bull story about how they need to "see" the item and they can only see it properly if the item is dropped on the ground. Then, hey presto! They steal it off the ground! So say we then develop a means to view every item that is dropped on the ground. What happens? Right, they then find yet another way to take advantage of the trusting and the unsuspecting. Remember how, when the game came out, there wasn't a confirmation of trade? That people could swap a useless item for the good one that their trading partner thought he was getting? Remember when it was difficult to distinguish between gold and platinum in the trade window? Remember when you could leech without a Dishonor mark? Remember when... Well, I think you see my point. Development is an ever-evolving process, but the bad guys are always moving forward, as we are, and it would be wrong to stop action until every single one of them could be caught. To put it very directly: There is no moral or legal imperative to adopt a stance that says "Unless we can catch every single person who abused the system, we cannot (or will not) action anyone we catch." We will act, when we can, and we will not accept harassment, criticism, or threats of "legal action" on the basis of "You got caught and that other guy did not." If you are guilty, and you get caught, everything else is just so much hot air. |
Riot Narita
Quote:
If you are speeding 60 in a 50 MPH zone and a cop stops you when there is someone going 80 MPH in the lane right next to you, you will not and should not be the one getting a ticket. (I know TWO people who took it to court and got out of speeding tickets for this very reason.)
|
Speeding is speeding. If you are caught, you will pay.
That there are even worse offenders than yourself, is not a valid defense. The cop should have gone after the more dangerous driver as a higher priority, but whatever - you still broke the law, you're the one who got caught, you still pay.
Arkantos
So, there's something I don't understand. This could have been easily fixed two ways:
- Make resigning/leaving a match give dishonorable
- Remove hero battles from z quest rotation
So, it's so serious that they're willing to ban people for it, but it's not serious enough to apply a quick, simple fix. How does that make any sense? People have been exploiting hero battles since the ladder came out, possibly before (I don't remember). Tell me, has anyone ever been banned for /rolling? Doubtful. So, it's not ok to manipulate hero battles when thousands of people are doing it in a single day, but it was acceptable back before red resign day? Oh, that makes sense!
On another note, rawr manipulated the outcome of a monthly automated tournament. What did they get? They got a slap on the wrist. Now people are going to be banned for manipulating this? Another thing that completely makes sense. ANet are claiming this as ladder manipulation. Rawr get a slap on the wrist for manipulating a monthly, while people who are 'manipulating' the ladder of a PvP format a very small minority of people like at rank 20k+ is a bannable offense. Leaves a very sour taste in my mouth, ANet.
Go ahead and ban people. Just don't be surprised when the outcome is a major shitfest that could have easily been avoided weeks ago, and don't be surprised when this declining game begins declining even faster.
And for the record, no, I've never participated in red resign day. I do, however, find it absolutely ridiculous that ANet let it go on for so long, and even more ridiculous that they're willing to ban people.
- Make resigning/leaving a match give dishonorable
- Remove hero battles from z quest rotation
So, it's so serious that they're willing to ban people for it, but it's not serious enough to apply a quick, simple fix. How does that make any sense? People have been exploiting hero battles since the ladder came out, possibly before (I don't remember). Tell me, has anyone ever been banned for /rolling? Doubtful. So, it's not ok to manipulate hero battles when thousands of people are doing it in a single day, but it was acceptable back before red resign day? Oh, that makes sense!
On another note, rawr manipulated the outcome of a monthly automated tournament. What did they get? They got a slap on the wrist. Now people are going to be banned for manipulating this? Another thing that completely makes sense. ANet are claiming this as ladder manipulation. Rawr get a slap on the wrist for manipulating a monthly, while people who are 'manipulating' the ladder of a PvP format a very small minority of people like at rank 20k+ is a bannable offense. Leaves a very sour taste in my mouth, ANet.
Go ahead and ban people. Just don't be surprised when the outcome is a major shitfest that could have easily been avoided weeks ago, and don't be surprised when this declining game begins declining even faster.
And for the record, no, I've never participated in red resign day. I do, however, find it absolutely ridiculous that ANet let it go on for so long, and even more ridiculous that they're willing to ban people.
refer
Quote:
On another note, rawr manipulated the outcome of a monthly automated tournament. What did they get? They got a slap on the wrist. Now people are going to be banned for manipulating this? Another thing that completely makes sense. ANet are claiming this as ladder manipulation. Rawr get a slap on the wrist for manipulating a monthly, while people who are 'manipulating' the ladder of a PvP format a very small minority of people like at rank 20k+ is a bannable offense. Leaves a very sour taste in my mouth, ANet.
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Reformed
If you get busted from RR that sucks but that's life. If you get away with it then crack yourself a (root)beer and enjoy your loot. There is no way they are going to ban everyone just like they didn't ban all the dupers back in '07 because of chain of custody. Caveat emptor applied to an item you, as a perspective buyer, had no idea came from ill gotten gains isn't going to pan out so well. That's why a large swath of items stay and the biggest most flagrant violators tend to go...the same as before. Or, they could prove me wrong and actually remove the influx of material wealth this time...I doubt it.
Those huge block quotes look like the typical obfuscatory answers full of irrelevant information Gaile was so well known for. A simple this is what happened and this is what we are doing will always suffice. Everything else just further pisses people off and fuels more speculation.
Those huge block quotes look like the typical obfuscatory answers full of irrelevant information Gaile was so well known for. A simple this is what happened and this is what we are doing will always suffice. Everything else just further pisses people off and fuels more speculation.
Chico
Quote:
Originally Posted by QueenofDeath
That's too bad MORON that you lost your GW account BAW HAW HAW HAW HAW HAW you stupid moron loser. That's what you get for CHEATING and I'm glad you lost it and hope you NEVER get it back baw haw haw haw haw.
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Back on topic. Support has not mentioned RRday to me at all. I'm accused of botting which I don't do. I'm still waiting. They are taking it very very slowly. Something doesn't smell right. The only response I got from support is already quoted a couple pages back. They've got all the information they possibly can get from me. I linked my banning with RRday simply because I was in HB RRing at the time the booted me. Gaile has stated she know about this one RRday ban. I wonder who she's talking about. However my ban reason was "You're a bot". I'm still waiting on their resolution. If anyone would have pm'ed they would have noticed I was right there, you know, me not being a bot at all.
Don't feel bad for me. Feel bad for GW it used to be a great game and it is on a downward spiral.
I don't know what red flags I raised or how I raised them to make them think I'm a bot. I can tell you I wasn't even very effective at RR and fought when needed but they have not seen that in their logs... hmmm. I was chatting around yet I'm still a bot. hmmm. I was pm'ing with people. hmmm. Very bot-like behavior. I wonder if their next move is "Oh, did we say TERMINATED YOU for botting? We're sorry, we meant to say: You've been banned for participating in RRday. Have a nice day" Can they even do that? Change the reason for a ban from bot to anything they please? They've told me twice that I was using a third party program and that I was carefully selected by log inspecting and what-not. I wonder if they can contradict themselves again with a straight face.
I think it is pretty simple. If they really banned me thinking I'm a bot I've given them proof that I'm not. They can see what I was doing. Should be an easy-peasy revert.
Anet has all the information they need to like get in terms of quests cashed in the top 10, top 100, etc. RRday-ers. They have all the information to know how many matches anyone resigned or mapped out on any given account. Saying they can't detect it all is BS. They *can* go after all users. They could apply a mass ban.
FREDtheDINOSAUR
I'm new, so if you don't know this about me yet I'll tell you - I'm a Wiki Gnome.
Auron over on the wiki has made some great points about RR day bans and one of my favorite is this:
He has a page on it that's pretty true and funny here.
Remind me, have we heard anything from the CR team on this yet?
Auron over on the wiki has made some great points about RR day bans and one of my favorite is this:
Quote:
Originally Posted by Auron
Yeah, technically, they're violating the EULA. However, I must remind us all that Rebel Rising manipulated a Monthly Automated Tournament Guild versus Guild Final and all they got was a slap on the wrist - a temporary cape trim removal. If the GvG monthly tournament final isn't worth banning over, why the hell is Hero Battles?
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Remind me, have we heard anything from the CR team on this yet?
gone
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So, there's something I don't understand. This could have been easily fixed two ways:
- Make resigning/leaving a match give dishonorable - Remove hero battles from z quest rotation |
Quote:
So, it's so serious that they're willing to ban people for it, but it's not serious enough to apply a quick, simple fix. How does that make any sense?
|
Quote:
People have been exploiting hero battles since the ladder came out, possibly before (I don't remember). Tell me, has anyone ever been banned for /rolling? Doubtful.
|
Quote:
So, it's not ok to manipulate hero battles when thousands of people are doing it in a single day, but it was acceptable back before red resign day? Oh, that makes sense!
|
Quote:
On another note, rawr manipulated the outcome of a monthly automated tournament. What did they get? They got a slap on the wrist.
|
Quote:
Now people are going to be banned for manipulating this? Another thing that completely makes sense. ANet are claiming this as ladder manipulation. Rawr get a slap on the wrist for manipulating a monthly, while people who are 'manipulating' the ladder of a PvP format a very small minority of people like at rank 20k+ is a bannable offense. Leaves a very sour taste in my mouth, ANet.
|
Quote:
Go ahead and ban people. Just don't be surprised when the outcome is a major shitfest that could have easily been avoided weeks ago, and don't be surprised when this declining game begins declining even faster.
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I think the community had enough warnings, yet they chose to go on ahead, and merrily exploit a situation thinking "it's ok, anet can't ban us. thousands are doing it"
Cracko
Enough warnings?
As in a warning on gaile grey's talk page?
As in a warning on gaile grey's talk page?
Reformed
Quote:
He has a page on it that's pretty true and funny here.
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Sankt Hallvard
shadows of hob
HA and stuff are down again.
I blame the RR players.
I blame the RR players.
gone
kupp
Quote:
yep. could have, should have and maybe would have.
That is for Anet to know, and you to find out. look at that as the communities 1st warning. i.e. DON'T DO IT. (/roll removed) I think you're forgetting one thing here...Zquest. amirite? Hmmm...Communities 2nd WARNING? I guess some people are to stupid to see the warning signs, Huh? what are you hiding? you claim you didn't partake, but those are the words of a desperate, condemned man. I think the community had enough warnings, yet they chose to go on ahead, and merrily exploit a situation thinking "it's ok, anet can't ban us. thousands are doing it" |
Seriously, how can you ever consider the /roll and rawr incident and the notes on gaile's obscure wiki talkpage a valid warning, instead of - let's say - a god damn warning on the login screen? If Anet wants to communicate something to someone they should do it directly, not through a wiki and definatelly not through a fansite forum.
The fact that they're willing to ban a large portion of the community due to something that's gonna be removed tomorrow, when similar things happened and Anet ignored them (/roll, rawr), when they didn't bother to fix it through whatever options they had (that were plenty) or even so much as clearly warning people that RRing was illegal when they knew it was such an insanely widespread event... It's ridiculous.
gone
please keep the excuses coming. they are ridiculous. but nevertheless, entertaining.
kupp
I always love when people ignore arguments and just insult or say something completely off the discussion, but that's ok. You're just proving my point further.
Sankt Hallvard
Quote:
you know. the ones who are smart enough to band together, by the thousands, and exploit/cheat but then claim they had no idea it was wrong. because no one told them.
that community. |
That community?
Ladder manipulation? They're not even close to being on any ladder. To me the RR thing seems just like a pve activity. You load some heroes, enter, do some robot activity and collect reward. I can't possibly begin to fathom how so many of you see this as some huge violation that warrants a ban. Everyone is happy, no RR was forced upon anyone. You might as well ban all the speed clear groups for abusing SF if "RR devalues my zkey/ecto stock" is your only complaint.
JimmyNeutron
Solutions to all the winers/whiners/weaners etc....
7 Day Banned Starting Wednesday, Oct 27, and ending in Nov 3. So, 1st day back from ban will be on Nov 3, AFTER HALLOWEEN Event!!!!
C'mon ANET!!! I quadriple dare you!!! What are you ANET? A CHICKEN?!?!?!
I'm a Red/Blue resigner and approve of this message.
7 Day Banned Starting Wednesday, Oct 27, and ending in Nov 3. So, 1st day back from ban will be on Nov 3, AFTER HALLOWEEN Event!!!!
C'mon ANET!!! I quadriple dare you!!! What are you ANET? A CHICKEN?!?!?!
I'm a Red/Blue resigner and approve of this message.
Gun Pierson
Quote:
Remind me, have we heard anything from the CR team on this yet? |
back on topic: Some will get caught, others won't. That's life. Gaile makes sense. I'm certainly not a fan of the Eula, but we all agreed to accept the terms in it. Match manipulation is against the rules.
What is a suitable punishment? Not sure. You can't really compare this with Rawr, in my knowledge they did it once in the monthly and got slapped on the fingers and that was the end of the story.
One thing is certain, communication on Anet's part was very bad on this and it feels like they set up a trap. However I think it's just negligence of the CR team. Either that or they run around like headless chickens at the office.