A lot of districts didn't get hats.
hitsuji182
LA AD#110 Dwayna won, no hat for me and many others.
Kalendraf
Lion's Arch North American Dist 26 11am CST standing on Dwayna's center Green Circle w/ CCs, Dwayna won - No hat
From local chat, apparently almost everyone in the district did not get their hats either.
From local chat, apparently almost everyone in the district did not get their hats either.
Ebony Shadowheart
Quote:
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Originally Posted by Regina Buenaobra
Hey, all. We're aware of the issue and our team is investigating. We apologize to those who did not receive the hats at the appointed time.
So far most of the reports appear to be about Kamadan. If anyone did not receive a hat in Lion's Arch, our QA team would appreciate reports about that, as it would help with their investigation. (For me, personally, I was in Lion's Arch, and I did get a hat, but it's possible that others may not have received theirs.) The following info would really help our team:
This information is being collected at the link above. We're sorry about the inconvenience and annoyance this is causing, and be assured that we are looking into it. |
First event: Kamadan, Asian Korean 1, Dwayna Won, 2 got hats (Eve and Blaze).
2nd event: Kamadan, Asian Korean 1, Dwayna Won, No hats on any of the characters
3rd event: Kamadan, International (not sure which d), Dwayna Won, 1 character (Blyss) got a hat. The other 3 did not.
4th event: LA, American 99, Grenth Won, 2 hats (Blaze and Blyss) of 4
So 1 character (Fiery) has goen through 4 events and has not gotten either hat. 2 Characters managed to get both (Blaze and Blyss). 1 still only has 1 hat (Eve).
I will be spending event 5 in LA American as well.
rangergirl100
Still no update on how they're going to fix it...
malevolence
Hi , I was in Kamadan Europe English Dist. 1 (6 PM) for Dwayna , didn't get my hat 
EDIT: more detailed
* What town were you in? Example: Lion's Arch or Kamadan.
A: Kamadan
* What district? (approximate is fine if you don't know the exact number) Example: American District #34; German District #2.
A: Europre English District 1
* Did the event take place? That is, did Grenth and Dwayna have their battle, did you get presents, etc?
A: Yes, the event started and the dieties had their battle, I got like 16 presents
* Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared?
A: No, I arrived just before the battle starts (when they explained the rules) , Dwayna and Grenth where there already when I arrived.
* Which hat would you have gotten? That is, which diety won the battle?
A: Dwayna's hat. Dwayna won the battle.
EDIT: more detailed
* What town were you in? Example: Lion's Arch or Kamadan.
A: Kamadan
* What district? (approximate is fine if you don't know the exact number) Example: American District #34; German District #2.
A: Europre English District 1
* Did the event take place? That is, did Grenth and Dwayna have their battle, did you get presents, etc?
A: Yes, the event started and the dieties had their battle, I got like 16 presents
* Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared?
A: No, I arrived just before the battle starts (when they explained the rules) , Dwayna and Grenth where there already when I arrived.
* Which hat would you have gotten? That is, which diety won the battle?
A: Dwayna's hat. Dwayna won the battle.
Gun Pierson
4 more attempts to get hats. 2 accounts in LA first, Kama after. No hats.
Earth to Anet: sup?
Earth to Anet: sup?
bebe
The snow crystal crest is quite cute.. I guess it's the girl in it.. xD
I hope the people not getting hats get resolved.
Maybe a NPC for people to receive their missing hats.. ^^
I hope the people not getting hats get resolved.
Maybe a NPC for people to receive their missing hats.. ^^
DaBigDragon
Quote:
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Originally Posted by Regina Buenaobra
Hey, all. We're aware of the issue and our team is investigating. We apologize to those who did not receive the hats at the appointed time.
So far most of the reports appear to be about Kamadan. If anyone did not receive a hat in Lion's Arch, our QA team would appreciate reports about that, as it would help with their investigation. (For me, personally, I was in Lion's Arch, and I did get a hat, but it's possible that others may not have received theirs.) The following info would really help our team:
This information is being collected at the link above. We're sorry about the inconvenience and annoyance this is causing, and be assured that we are looking into it. |
INFO:
-LION'S ARCH
-AMERICAN DISTRICT #94
-YES, THE EVENT TOOK PLACE, THEY BATTLED, EVERYONE RECEIVED PRESENTS, BUT NO HAT.
-YES, I WAS IN TOWN BEFORE THE FINALE "BATTLE" TOOK PLACE. GRENTH AND DWAYNA WERE NOT PRESENT WHEN I ARRIVED.
-DWAYNA WON THE BATTLE, BUT NO ONE RECEIVED A DWAYNA HAT.
Shadowspawn X
Quote:
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Originally Posted by bebe
The snow crystal crest is quite cute.. I guess it's the girl in it.. xD
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Eleonora Morgan
Just checked on my accounts, both were in Kamadan euro-10. My main just had some presents, my alt got the snowflake hat >.<
Naliah Alexis
Missed the 8am GMT giveaway but the 11am I received hat in LA (Grenth), zoned to Kamadan for Dwayna, no hat. Been to every event since and no hat for Dwayna in various districts. Both LA and Kamadan. Have logged out and swapped characters. Nada...
Please give me my hat ):
Please give me my hat ):
glacialphoenix
10 pm GMT +8 event (I think it was the third)
I was in one of the later LA districts. Not sure which, but it was odd-numbered. Possibly something like 87.
I arrived just before the event started. No hat. We got up to exploding presents, but no hat. Grenth won 200-0.
Boyfriend was in one of the later even numbered districts. (He can't remember which.) Similarly, arrived before event started. Dwayna won. I can't remember if he experienced the finale, though - but again, no hat.
We both got the gifts, though.
I was in one of the later LA districts. Not sure which, but it was odd-numbered. Possibly something like 87.
I arrived just before the event started. No hat. We got up to exploding presents, but no hat. Grenth won 200-0.
Boyfriend was in one of the later even numbered districts. (He can't remember which.) Similarly, arrived before event started. Dwayna won. I can't remember if he experienced the finale, though - but again, no hat.
We both got the gifts, though.
jammerpa
Quote:
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Originally Posted by Seraphim Angel
Did Aion have an event like this? If so I wonder if they had issues.
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No hats, no quests, no special holiday drops... in other words... a HUGE FAIL. Aion could really use some of Anets creative minds when it comes to holiday events.
Zahr Dalsk
Quote:
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Originally Posted by jammerpa
a HUGE FAIL
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general shaun
What town were you in? Lion's Arch
What district? American district 69
Did the event take place? yes
Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? yes
Which hat would you have gotten? grenth
no hat
What town were you in? Kamadan
What district? 49
Did the event take place? yes
Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? yes
Which hat would you have gotten? grenth
no hat
What town were you in? Kamadan
What district? 8
Did the event take place? yes
Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? yes
Which hat would you have gotten? dwayna
no hat
What district? American district 69
Did the event take place? yes
Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? yes
Which hat would you have gotten? grenth
no hat
What town were you in? Kamadan
What district? 49
Did the event take place? yes
Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? yes
Which hat would you have gotten? grenth
no hat
What town were you in? Kamadan
What district? 8
Did the event take place? yes
Were you in the town before the finale "battle" started, before Grenth and Dwayna appeared? yes
Which hat would you have gotten? dwayna
no hat
Dzjudz
I've been to three finales in LA now with 2 accounts. First finale both accounts got Grenth hat, second and third finale neither account got Dwayna's hat (Dwayna won).
AngelWJedi
okay after staying up until 3am eastern time zone i got my grenth hat in la polish dis 1. and my friends and i zoned to kama polish dis 2 i think and we were late so we missed thier 3am thing. but i got the hat at 6am time zone. but havent gotten a hat since. because arent we supposed to keep getting hats until we leave the zone? it happened at halloween.
Illusiona Destructa
Lion's Arch American #69
Event(s) took place..Yes (ALL 3 of them)
Presents....YES for all 3 events
Before Battle...YES for all 3 events
Dwayna...Yes
Hat...Ice Shards Grenth won.
Team Member with me also did not get a hat for each of the events we were in but got presents.
Event(s) took place..Yes (ALL 3 of them)
Presents....YES for all 3 events
Before Battle...YES for all 3 events
Dwayna...Yes
Hat...Ice Shards Grenth won.
Team Member with me also did not get a hat for each of the events we were in but got presents.
Narcissia
not getting hats in LA d13. i thought it was just kamadan, but yea. nope.
Selket
Lion's Arch 17, 67 no hat
Kamadan 15, 64 no hat
>
Kamadan 15, 64 no hat
>
Regina Buenaobra
Hey, everyone. We have two people at the office right now working on a fix for this. Thank you again for the reports. I'll update this thread again when I have more information to share. Again, we're sorry about people not receiving their hats. We understand your frustration and we're doing everything we can to solve the issue.
RTSFirebat
I hope they plan to re-run the event tommorow because this is down right silly now.
Naliah Alexis
Quote:
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Originally Posted by Regina Buenaobra
Hey, everyone. We have two people at the office right now working on a fix for this. Thank you again for the reports. I'll update this thread again when I have more information to share. Again, we're sorry about people not receiving their hats. We understand your frustration and we're doing everything we can to solve the issue.
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Seraphim Angel
Quote:
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Originally Posted by RTSFirebat
I hope they plan to re-run the event tommorow because this is down right silly now.
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Gun Pierson
Quote:
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Originally Posted by Regina Buenaobra
Hey, everyone. We have two people at the office right now working on a fix for this. Thank you again for the reports. I'll update this thread again when I have more information to share. Again, we're sorry about people not receiving their hats. We understand your frustration and we're doing everything we can to solve the issue.
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Ebony Shadowheart
Quote:
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Originally Posted by RTSFirebat
I hope they plan to re-run the event tommorow because this is down right silly now.
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Garsty
There has just been an update.
Dzjudz
fixed hopefully
Arduin
Quote:
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Originally Posted by Garsty
There has just been an update.
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jammerpa
new build!
12 chars
12 chars
DaBigDragon
Quote:
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Originally Posted by Regina Buenaobra
Hey, everyone. We have two people at the office right now working on a fix for this. Thank you again for the reports. I'll update this thread again when I have more information to share. Again, we're sorry about people not receiving their hats. We understand your frustration and we're doing everything we can to solve the issue.
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mage767
Now getting a 050 error after the new update...just minutes ago.
So I can't even log into the game.
I already gave up on the hats since ANET really messed it up.
At least letme do today's ZB which is Destruction depths, but sigh...FAIL AGAIN!!!!!
So I can't even log into the game.
I already gave up on the hats since ANET really messed it up.
At least letme do today's ZB which is Destruction depths, but sigh...FAIL AGAIN!!!!!
billypowergamer
Quote:
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Originally Posted by mage767
Now getting a 050 error after the new update...just minutes ago.
So I can't even log into the game. I already gave up on the hats since ANET really messed it up. At least letme do today's ZB which is Destruction depths, but sigh...FAIL AGAIN!!!!! |
chessyang
Quote:
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Originally Posted by Regina Buenaobra
Hey, everyone. We have two people at the office right now working on a fix for this.
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Imaginos
Quote:
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Originally Posted by mage767
Now getting a 050 error after the new update...just minutes ago.
So I can't even log into the game. I already gave up on the hats since ANET really messed it up. At least letme do today's ZB which is Destruction depths, but sigh...FAIL AGAIN!!!!! |
Regina Buenaobra
As you've noticed, we pushed an update to correct the bug. We're very sorry again for the inconvenience, disappointment, and frustration this bug caused. Thank you so much for your understanding and patience.
Regarding the request that we re-run the event: the Live Team will discuss this when everyone is back in the office on Monday.
Regarding the request that we re-run the event: the Live Team will discuss this when everyone is back in the office on Monday.
Lady of the Keep
I am also getting the error 050 after the new build. Hopefully it is just a lot of people logging in at one time.
I tried for the grenth hat in both LA and Kamaden at 9am and didn't receive a hat in either town.
I tried for the grenth hat in both LA and Kamaden at 9am and didn't receive a hat in either town.
Tom Swift
Quote:
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Originally Posted by Regina Buenaobra
As you've noticed, we pushed an update to correct the bug. We're very sorry again for the inconvenience, disappointment, and frustration this bug caused. Thank you so much for your understanding and patience.
Regarding the request that we re-run the event: the Live Team will discuss this when everyone is back in the office on Monday. |
Simply re-running the event will result in lots of people complaining that they can't be at the second one for one reason or another.
Not doing anything at all will result in a lot of people who were afk and could not download the new build complaining.
Making hats available as a trade (or for zoins) will result in people complaining that they are "paying" for something that should be free.
The best solution by far would just be to call this festival a wash and make these two hat permanently available at the hat npc for everyone.
Boneyard Spleeneater
Kamaden Dist 10 for the 3, 6, and 9 events (all times PST), presents but no hat. Had another account in LA Dist 55 for at least the 3 and 6 (went to bed, but that instance had shut down by the time I woke up, presents for both), and no hat there either. Have two more accounts running at home that I assume are not going to have hats.
I am traveling today, and will probably miss at least 12, and possibly the 3. Not a lot of chances to get in on this. Are we going to get a fix, or are they going to have to hack this? Haven't seen the notice of a new build.
I am traveling today, and will probably miss at least 12, and possibly the 3. Not a lot of chances to get in on this. Are we going to get a fix, or are they going to have to hack this? Haven't seen the notice of a new build.
Lady of the Keep
a new build has come out however it seems to have busted kamaden and eye of the north