Happy to read this though:
Quote:
| The support team is working on the queue of tickets as fast as they can. We apologize for the delay. Support will take care of each individual's ticket as soon as they are able to do so. |
NCSoft Account Issues
Hildor
Joining the same boat, my account was created when I bought Prophecies from the ingame store and now I can't acces it.
Happy to read this though:
*EDIT: I sent a support question ofcourse.
Happy to read this though:
El Presidente
Regina's quote on the Presear forums was a little more elaborative:
"Apologies for the slowness of the NCsoft site. Last week was a big week in terms of releases. City of Heroes had a major release, GW was made available on Steam, and we had the 4th Anniversary update with the storage pane promo. Because of all these factors, traffic on the site was unusually high. We had informed the network / web teams that there would be a big increase in traffict, but it seems that even we underestimated how popular the promo would be. The NCsoft team has added more servers to compensate, so if you check the site now, it should be faster. As for support, they're dealing with a huge queue of tickets from people who are trying to recover lost/forgotten NCsoft Account info, and/or dealing with other account issues. They're taking care of tickets as fast as they can. We apologize for the delays, and appreciate your patience.".
Part of my reply:
In regards to you "underestimated how popular the promo would be"...what part of most of the player base would like pretty much everything for free wasn't understood?
I don't think people are pissed at GW nor even Anet...the rage is directed to NCSoft over the lack of support/answers to the site's recent account name and password fiasco.
To add, and most here would probably agree or have already said it already, in hindsight ~ it'd been soooo much easier on everyone at both ends to have just put the free storage pane in the GW store.
"Apologies for the slowness of the NCsoft site. Last week was a big week in terms of releases. City of Heroes had a major release, GW was made available on Steam, and we had the 4th Anniversary update with the storage pane promo. Because of all these factors, traffic on the site was unusually high. We had informed the network / web teams that there would be a big increase in traffict, but it seems that even we underestimated how popular the promo would be. The NCsoft team has added more servers to compensate, so if you check the site now, it should be faster. As for support, they're dealing with a huge queue of tickets from people who are trying to recover lost/forgotten NCsoft Account info, and/or dealing with other account issues. They're taking care of tickets as fast as they can. We apologize for the delays, and appreciate your patience.".
Part of my reply:
In regards to you "underestimated how popular the promo would be"...what part of most of the player base would like pretty much everything for free wasn't understood?
I don't think people are pissed at GW nor even Anet...the rage is directed to NCSoft over the lack of support/answers to the site's recent account name and password fiasco.
To add, and most here would probably agree or have already said it already, in hindsight ~ it'd been soooo much easier on everyone at both ends to have just put the free storage pane in the GW store.
Fitz Rinley
Where I am angry with them over this is:
They have terminated accounts because of their failure to provide for the increase in traffic. People who tried to set up NC Accounts and were told by the system that it failed because of disconnect issues. (Issues caused by traffic for which they did not prepare - Hmmm, reminds me of the Factions release.) Then when these people go in on a different day and create, what is as far as they know their first account, they are punished with a termination of their GW account because NC Soft registered an account and they had no on screen statement to that effect.
Way to attack the player base. Good show.
Now that they have been terminating accounts because of their failure to be prepared, how are they going to restore these accounts and all the hours, gear, etc. of the people they attacked? And if these people lose years of work on their characters why should they have any loyalty to or interest in GW or GW2?
They have terminated accounts because of their failure to provide for the increase in traffic. People who tried to set up NC Accounts and were told by the system that it failed because of disconnect issues. (Issues caused by traffic for which they did not prepare - Hmmm, reminds me of the Factions release.) Then when these people go in on a different day and create, what is as far as they know their first account, they are punished with a termination of their GW account because NC Soft registered an account and they had no on screen statement to that effect.
Way to attack the player base. Good show.
Now that they have been terminating accounts because of their failure to be prepared, how are they going to restore these accounts and all the hours, gear, etc. of the people they attacked? And if these people lose years of work on their characters why should they have any loyalty to or interest in GW or GW2?
Voodoo Rage
Yeah. Same problem here. I've made multiple purchases in the in-game store (extra character slots, etc..). I really don't understand why I can't get my free panel that way.
StarrTheInsane
This may actually have been a good way to test the waters for future purposes. Someone mentioned earlier "What if the only way to link a GW2 account to my GW1 account is through the master account?" I don't know if this is the intent, but IF it is, can you imagine the trouble they would have with that. Everyone who is having issues getting their storage because of the login info will hopefully get this resolved now and realize it is really important information that they will not want to misplace now. It will save NCSoft at least this many tickets and angry fans who boycott GW2 because they can't do anything with their accomplishments from GW1.
It was a good move to flush out these problems. I think the goal here is to get GW players to utilize their site, since for the most part we are an exclusive community apart from their other games. Guild Wars homepage, the wikis and these forums keep us all pretty much informed of everything, so you can see alot of players had no idea they were linked to the master account. It should have been a streamlined system, but they didn't try to push its importance before, so alot of people were only aware of their GW account.
Hopefully the problems they are having now will clear up problems that would have come up at launch of GW2 and a way to prepare the players to use the master account more frequently so they are familiar with the site.
It was a good move to flush out these problems. I think the goal here is to get GW players to utilize their site, since for the most part we are an exclusive community apart from their other games. Guild Wars homepage, the wikis and these forums keep us all pretty much informed of everything, so you can see alot of players had no idea they were linked to the master account. It should have been a streamlined system, but they didn't try to push its importance before, so alot of people were only aware of their GW account.
Hopefully the problems they are having now will clear up problems that would have come up at launch of GW2 and a way to prepare the players to use the master account more frequently so they are familiar with the site.
felinette
Quote:
|
Originally Posted by StarrTheInsane
This may actually have been a good way to test the waters for future purposes. Someone mentioned earlier "What if the only way to link a GW2 account to my GW1 account is through the master account?" I don't know if this is the intent, but IF it is, can you imagine the trouble they would have with that. Everyone who is having issues getting their storage because of the login info will hopefully get this resolved now and realize it is really important information that they will not want to misplace now. It will save NCSoft at least this many tickets and angry fans who boycott GW2 because they can't do anything with their accomplishments from GW1.
|
If they are going to use the NCSoft account to link GW1 accounts to GW2, they'd better provide help for those who can't get their NCSoft login info, for whatever reason. I'm hoping the link will be performed in-game in GW2--when you create your GW2 account, provide the login for the GW1 account, or something like that.
StarrTheInsane
Quote:
|
Originally Posted by felinette
But what if you can't get it resolved? For example, what if you can't find an access key?
If they are going to use the NCSoft account to link GW1 accounts to GW2, they'd better provide help for those who can't get their NCSoft login info, for whatever reason. I'm hoping the link will be performed in-game in GW2--when you create your GW2 account, provide the login for the GW1 account, or something like that. |
At least in my opinion it is better to be prepared now for the possibility that they might use the master account than to be caught off guard at launch and wait out the traffic after already buying the game. I'm thankful for the reminder to use the master account, because it had never occurred to me to check it.
Rebelor
I hadda e-mail them, so its a waiting game now. Thanks for the info Regina, Gail must be pulling her hair out right about now.
blood4blood
Sent my email saturday AM after hours of disconnects and time-outs Friday night and new attempts saturday morning. Still no word from NCsoft other than the auto-replies.
(Detail: I got 2 of my 3 GW accounts tied to one NCsoft account and got the free storage for them. One worked Friday evening, the other worked Saturday morning. I tried to set up my third GW account on the same NCsoft account, but it claims to already be tied to another NCsoft account. I know it actually is not because I save all my account/support type emails, and at the time I only had the one NCsoft account. I did create a new NCsoft account using the first part of that email address, but again, the system wouldn't let me tie the 3rd GW game account to the new NCsoft account either.)
(Detail: I got 2 of my 3 GW accounts tied to one NCsoft account and got the free storage for them. One worked Friday evening, the other worked Saturday morning. I tried to set up my third GW account on the same NCsoft account, but it claims to already be tied to another NCsoft account. I know it actually is not because I save all my account/support type emails, and at the time I only had the one NCsoft account. I did create a new NCsoft account using the first part of that email address, but again, the system wouldn't let me tie the 3rd GW game account to the new NCsoft account either.)
AlexiR
Still no personal email reply from support all i have is the automated email response, but if what i have read here and elsewhere is correct.
I probably will not see a reply from support until thursday/friday or next monday since the problem is so widespread
I probably will not see a reply from support until thursday/friday or next monday since the problem is so widespread
El Presidente
Quote:
|
Originally Posted by AlexiR
Still no personal email reply from support all i have is the automated email response, but if what i have read here and elsewhere is correct.
I probably will not see a reply from support until thursday/friday or next monday since the problem is so widespread |
Turns out, all communication (up until today's official password reset email) was conducted through the NCSoft My Stuff section (where it tells you the status of your support ticket). Try checking there for a waiting status; if so, reply to it there.
Pan Head
I had problems Saturday with the account being linked to another account thingy. I sent in a ticket for help. They have it fixed today and i have my account worked out and the free storage space. Considering all the trouble they are having and the amount of traffic they are dealing with i think they did a pretty good job on the turn around time for me. Hope it works out as fast and good for everyone else.
Gli
Quote:
|
Originally Posted by El Presidente
I never got an auto response nor any kind of email from them from my tickets sent early Saturday morning.
Turns out, all communication (up until today's official password reset email) was conducted through the NCSoft My Stuff section (where it tells you the status of your support ticket). Try checking there for a waiting status; if so, reply to it there. |
My support ticket has been at 'updated' (by me) for a few hours short of 5 days now though. Not even an acknowledgement that they received the info they needed. Having started the ticket half a day before they released the update that caused the many account problems, I don't get why I'm still waiting while many others who have likely filed later have had their problem fixed. Don't they work these things on a 'first come, first serve' basis?
Oh well, I guess patience isn't one of my many, many virtues.
Ferrous Capuchin
I remembered mine, but my wife doesn't remember hers. We're original Prophecies launch, so who knows what the frack the account name was.
Their support ticket email is absurd. Name, address, account keys, etc...all to get a stupid password emailed? Heck, we've moved a few times, I don't even have a clue if I sent them the correct old address from 4+ years ago on the support ticket!
Truly a shoddy way to run an account/support site.
Their support ticket email is absurd. Name, address, account keys, etc...all to get a stupid password emailed? Heck, we've moved a few times, I don't even have a clue if I sent them the correct old address from 4+ years ago on the support ticket!
Truly a shoddy way to run an account/support site.
AlexiR
Yeah i just got my email reply and i find it strange they need all this info to give out a password.
What does my Date of Birth, mailing Address, what credit cards i may have used to purchase from the NCSOFT store have to do with getting a passwor/login.
Sounds like i will have to prepare to be spammed via snail mail if ncsoft sells the personal info collected.
What does my Date of Birth, mailing Address, what credit cards i may have used to purchase from the NCSOFT store have to do with getting a passwor/login.
Sounds like i will have to prepare to be spammed via snail mail if ncsoft sells the personal info collected.
Hildor
I just received my account name and reset password from the NCsoft help service. Sending in a support question and waiting for the answer (4 days for me) is the way to get them back.
Time to get some free storage!
Time to get some free storage!
zwei2stein
I had it resolved yesterday (did not know username for ncsoft account). Took them three days, but i guess that is record time considering how swamped they must be.
Yay for free storage.
Yay for free storage.
IronCrux
So I contacted NCSoft Support about my GW account being registered to another NCSoft account. Check out what they want me to send to them via unencrypted internet...
-- What first and last name did you use when you created the account?
-- What physical address did you use when you created the account?
-- What date of birth did you use when you created the account?
-- What are all the retail access keys currently registered to your Guild Wars game account? (Please include the retail access keys from each campaign.)
-- What are the last 4 digits of the credit/debit card used to make any Guild Wars purchases online from us? (if applicable)
If anyone else is down this road, please be aware you are sending this info over unsecured internet.
-- What first and last name did you use when you created the account?
-- What physical address did you use when you created the account?
-- What date of birth did you use when you created the account?
-- What are all the retail access keys currently registered to your Guild Wars game account? (Please include the retail access keys from each campaign.)
-- What are the last 4 digits of the credit/debit card used to make any Guild Wars purchases online from us? (if applicable)
If anyone else is down this road, please be aware you are sending this info over unsecured internet.
Matty.Asia
So I managed to find my account details and....
* Unfortunately, this item is not available for sale to your region from the NCsoft Store. We suggest you inquire with a local retailer to make your purchase.
*Sighs* Will we ever win?
* Unfortunately, this item is not available for sale to your region from the NCsoft Store. We suggest you inquire with a local retailer to make your purchase.
*Sighs* Will we ever win?
Firestone
i'm having the same trouble as everyone else..
i don't remember the account name or the password!
when i try to go online to ncsoft website, it keep going down / ~ 10 min to load a single page / or i keep getting an error
"Operation Failed
Illegal parameter "
how am i supposed to send for assistance when even the support page is having trouble of its own??
i've sent a request via [email protected], and i'm not even sure whether that's the correct way.
i'm baffled on why we have to login manually through the website, when the in-game connection has already been setup well / or the fact that we can't login ncsoft website via EMAIL address...!!
i've done the same for BLIZZARD b.net online, and frankly, i'm more impressed with that, than ncsoft.
this is my first NCsoft game, and will be my last.
from now on, i will stick with blizzard
playing game is for entertainment, and this has given me more hassle and white hair than i want
i don't remember the account name or the password!
when i try to go online to ncsoft website, it keep going down / ~ 10 min to load a single page / or i keep getting an error
"Operation Failed
Illegal parameter "
how am i supposed to send for assistance when even the support page is having trouble of its own??
i've sent a request via [email protected], and i'm not even sure whether that's the correct way.
i'm baffled on why we have to login manually through the website, when the in-game connection has already been setup well / or the fact that we can't login ncsoft website via EMAIL address...!!
i've done the same for BLIZZARD b.net online, and frankly, i'm more impressed with that, than ncsoft.
this is my first NCsoft game, and will be my last.
from now on, i will stick with blizzard
playing game is for entertainment, and this has given me more hassle and white hair than i want
Jugalo Dano
I just logged in to my plaync account after spending a few dayd trying to remember it. When I went to get my free panel the option to enter the coupon is gone.
revelation
Support team is working this out, they got me trough my complicated situation and I got my free storage pane. You guys just need to send the ticket and be patient, it's not going to run away in few days 
Redvex
Omg they send me my old account name and an email with generated password but i never receiveid the email.
I check spam junk but none i also try to recover but none
I check spam junk but none i also try to recover but none
El Presidente
Quote:
|
Originally Posted by Redvex
Omg they send me my old account name and an email with generated password but i never receiveid the email.
I check spam junk but none i also try to recover but none |
Redvex
Quote:
|
Originally Posted by El Presidente
Make sure your email filters are NOT set to delete junk mail automatically. Then ask them to resend it and it'll most likely wind up in the Junk folder.
|
My spam filter is setted to delete after 20 days.
But their email is never receveid 'cause the email is requested from my ipaddress.
In any case i got my free tab.
Now i store my password in KeyPass utility
Killerminds
Well after several hours of ransacking my house to find CD Keys which Support asked in order for me to receive account info, I finally came up with the stupid idea of adding a Trilogy trial key to my account (I had like 9 lying around), then I just email them the Key, and to my surprise it worked. Hope this helps others.
aptco09
Thanks for the tip, I'll try that as I have exhausted all patience with them...
Set up a brand new account, and get a message that the GW I added was already linked..??? Linked a secondary GW account with no problems.
Tried to explain to them in multiple Email that the account had just been set-up
like 10 min before the support ticket was sent but ...No!!! We need all your key codes to verify that your legit...
OK !!! were did that box I bought 3 years ago go...
Set up a brand new account, and get a message that the GW I added was already linked..??? Linked a secondary GW account with no problems.
Tried to explain to them in multiple Email that the account had just been set-up
like 10 min before the support ticket was sent but ...No!!! We need all your key codes to verify that your legit...
OK !!! were did that box I bought 3 years ago go...
Embodiment Of Gaia
I also had the same problem of my Guild Wars account tied to a PlayNC-account that was unknown to me and had to contact support. Two days after I created a support-ticket I got the reply back with the request to send the necessary information back to them. Then, later that same day, they send me the name of my PlayNC-account and reset the password and I finally have my free storage pane now!
More importantly, I own all 4 campaigns but I lost my access key to the first Guild Wars campaign somewhere in the past. Luckily that wasn't a problem with support (they do ask for all access keys). So to all the people who are afraid they may not get their account back cause they do not have all access keys any more, it shouldn't be a problem.
More importantly, I own all 4 campaigns but I lost my access key to the first Guild Wars campaign somewhere in the past. Luckily that wasn't a problem with support (they do ask for all access keys). So to all the people who are afraid they may not get their account back cause they do not have all access keys any more, it shouldn't be a problem.
![]HM[ Sabre Wolf](/static/static/../Img/avatar102835_2.gif){kind=avatar}
]HM[ Sabre Wolf
I had the same issue...
I went to support and made a ticket and they asked me about the two accounts that were mine so they could link them... all I had to do was prove who I was with some basic account and game info and they were able to link the accounts up with a dummy password that I could reset. Problem was solved in 2 days and I have my free storage!
So just make a support ticket and hopefully they will help you by Friday.
I went to support and made a ticket and they asked me about the two accounts that were mine so they could link them... all I had to do was prove who I was with some basic account and game info and they were able to link the accounts up with a dummy password that I could reset. Problem was solved in 2 days and I have my free storage!
So just make a support ticket and hopefully they will help you by Friday.
Rebelor
Quote:
|
Originally Posted by IronCrux
So I contacted NCSoft Support about my GW account being registered to another NCSoft account. Check out what they want me to send to them via unencrypted internet...
-- What first and last name did you use when you created the account? -- What physical address did you use when you created the account? -- What date of birth did you use when you created the account? -- What are all the retail access keys currently registered to your Guild Wars game account? (Please include the retail access keys from each campaign.) -- What are the last 4 digits of the credit/debit card used to make any Guild Wars purchases online from us? (if applicable) If anyone else is down this road, please be aware you are sending this info over unsecured internet. |
Indeed, not to mention the fact that my wife, my son and i play and all the boxes are on the same shelf. So who's box and access key is who's?
SirSausage
Okay somehow my ticket got deleted, so I made another one.
This time I used the form "Can't remember my NCsoft Account Name"
So I entered all the information they wanted, including all of my access keys.
30 mins later I got a reply with my master account name.
I logged in and managed to get the free pane without any problems.
Therefore I suggest you contact support, using this form, just copy and paste.
Good luck 
This time I used the form "Can't remember my NCsoft Account Name"
So I entered all the information they wanted, including all of my access keys.
30 mins later I got a reply with my master account name.
I logged in and managed to get the free pane without any problems.
Therefore I suggest you contact support, using this form, just copy and paste.
Code:
Subject: I forgot my NCsoft master account name. Question: Here is my account information: First and last name: ENTER FIRST AND LAST NAME HERE Physical Address:ENTER POSTAL MAILING ADDRESS (not e-mail address) HERE Email Address:ENTER EMAIL ADDRESS HERE Date of birth:ENTER DATE OF BIRTH HERE Serial codes/access keys: ENTER CODES/KEYS HERE Unique Account ID(s):ENTER UNIQUE ACCOUNT ID(s) HERE
hoolahoola
This may have been mentioned already, but is there not a flip side to this issue that may impact on anet's bottom line? I really couldn't be ars*d to go through days of effort/waiting to try to recover account details long lost.
I guess that means I'll never be able to make additional purchases for my account, in which case anet loses out too. I'm sure I'm not the only one.
I guess that means I'll never be able to make additional purchases for my account, in which case anet loses out too. I'm sure I'm not the only one.
rkubik
Had trouble linking acoutns like many other people. I still do not ever remember making an account and don't think I did because I never bought anything outside the on-line store. So I had to get info from support and the information they wanted in my opinion was very unreasonable and I am very hestant to give the information out. Basically everything they wanted would give someone access to my entire account as well as my credit card information and personal information. I am quite sure the reply I got was legit and not a scam, but I am still most likely going to eat it and not reply and if I really want storage I will purchase it unless they make some changes where you can get the free storage from the on-line store. I really an enjoying the update but add this on to the fiasco with the free storage and it leaves a small sour taste in my mouth. Too complicated and too risky in my opinion to continue.
felinette
I finally received my NCSoft master account name and pwd reset and got my free pane (yay!), but I have another Guild Wars account that I've never linked to the NCSoft account. I tried to do that, but every key I type in (tried the key from Factions, Nightfall, and EotN) results in "Invalid Serial No.". Anyone else run into this? Is there some magic voodoo I have to do to link a second GW account, or will I have to submit yet another ticket?
Grammar
Both of my GW accounts are apparently already linked to NCSoft accounts that I didn't make.
I say NCSoft accountS, because I have determined that each of my 2 GW accounts has been linked to a different NCSoft account (all of this without my doing or knowledge).
After reading some posts here, I was able to guess one of the two phantom accounts. It was just my email address sans everything after the @, and the password was the first 13 characters of my GW password (NCSoft accounts are capped at 13 characters).
Unfortunately, this NCSoft account that I stumbled on is only linked to my secondary GW account. My main GW account is apparently linked to a second phantom NCSoft account that I haven't been able to guess.
I sent an email to NCSoft asking for the name and password of that account, or better yet, just unlink my man GW account so I can relink it to a new NCSoft account.
At this point, I don't even care about the free storage pane after reading this thread. Now I'm spooked about not being able to link GW1 and GW2 because of this crap.
I say NCSoft accountS, because I have determined that each of my 2 GW accounts has been linked to a different NCSoft account (all of this without my doing or knowledge).
After reading some posts here, I was able to guess one of the two phantom accounts. It was just my email address sans everything after the @, and the password was the first 13 characters of my GW password (NCSoft accounts are capped at 13 characters).
Unfortunately, this NCSoft account that I stumbled on is only linked to my secondary GW account. My main GW account is apparently linked to a second phantom NCSoft account that I haven't been able to guess.
I sent an email to NCSoft asking for the name and password of that account, or better yet, just unlink my man GW account so I can relink it to a new NCSoft account.
At this point, I don't even care about the free storage pane after reading this thread. Now I'm spooked about not being able to link GW1 and GW2 because of this crap.
Yichi
invalid cd key...
Yep, Im on board this failboat...
Yep, Im on board this failboat...
Miss Puddles
Quote:
|
Originally Posted by Rebelor
Indeed, not to mention the fact that my wife, my son and i play and all the boxes are on the same shelf. So who's box and access key is who's?
|
I ended up just sending all the keys in explaining I wsn't sure which were linked to my account, and it worked out fine.
blood4blood
Update - Sent support ticket Saturday AM, got reply from a real person yesterday, sent my response (with most but not all of my account keys) last night, got another real reply this AM with my master account name & new pw, got my free storage. I'm 99% sure it was a case where it automatically set up an NCsoft account when I bought EoTN through the in-game store, but the NCsoft account name was the first part of a different email address than the one I use for login.
Gli
Sheesh, I wish it was that easy for me. My ticket is seven days old now. I sent them all my keys, the correct ones. I only have 1 of each game and I triple checked all 25 digits for each one. I've also sent them every goddamn detail about my GW acount that I can. But they keep asking me specifics about this godforsaken NCsoft master account that I can't provide them with because I didn't create an account.
And the only email address I've ever used in connection with GW starts with a number, so truncating it at the '@' doesn't work because NCsoft account names need to start with a letter. I'm using this very email address, which is my GW account name, in my communications with them.
I'm seriously ticked off now. Happy effin' birthday Guild Wars!
And the only email address I've ever used in connection with GW starts with a number, so truncating it at the '@' doesn't work because NCsoft account names need to start with a letter. I'm using this very email address, which is my GW account name, in my communications with them.
I'm seriously ticked off now. Happy effin' birthday Guild Wars!
Minako Sawai
I had problems linking two accounts and opened a support ticket over the weekend. After going through 3 responses where they just reset my NCSoft password, I got someone that read my messages and provided a solution today.
And to confirm, if your GW account password is 14 characters or more (like mine were), you'll have to reset it to a smaller size. Which is a total joke, as the GW reset gives you a much less secure 9 character password. That should be changed to let you enter at least a 12 character password of your own choosing. So, unless I'm missing an option somewhere to do that, two of my accounts now have pathetic, less secure passwords. (HINT: you can keep using the cancel option in the automated email you get when you do a GW account reset until you get one that isn't quite as bad, you'll just have to wait awhile after doing it each time)
Anyway, a big thanks to:
Bridgette
Guild Wars Account Support
and a not so big thanks to the others that didn't help that much.
And to confirm, if your GW account password is 14 characters or more (like mine were), you'll have to reset it to a smaller size. Which is a total joke, as the GW reset gives you a much less secure 9 character password. That should be changed to let you enter at least a 12 character password of your own choosing. So, unless I'm missing an option somewhere to do that, two of my accounts now have pathetic, less secure passwords. (HINT: you can keep using the cancel option in the automated email you get when you do a GW account reset until you get one that isn't quite as bad, you'll just have to wait awhile after doing it each time)
Anyway, a big thanks to:
Bridgette
Guild Wars Account Support
and a not so big thanks to the others that didn't help that much.